Rilwan Ahmed Community Champion

Hi @Jason Liu , Do not tick the Map field value option in Map value page. https://jira.atlassian.com/browse/JRASERVER-61755

Hi @Abderrahim Bouali , Welcome to the community !! Seems your access to the project is removed OR Ticket is added with security level OR project deleted/moved. I would suggest contact your project admin / site admin to check your permissions. Share screenshots if your admins could not resolve it. 

Hi @[deleted] , Welcome to the community !! I could not find any option "Export + XLSX (Current Fields)". Native jira has only Export Excel CSV (Filter fields). Export Excel CSV (Filter fields) works without any issue. Can you please recheck if there is any add-on installed in your instance for this Or please share the…

Hi @Phaneendra Raju , Welcome to the community !! Please recheck if the users are really added to project or not. Hoping you are in team managed project, project/jira admins can grant users the required access. i.e. Go to https://<baseURL>.atlassian.net/jira/core/projects/PROJECTKEY/settings/details Under Access tab, Add…

Hi @Eldad Dayagi , You are right. For issue type schemes, there is no Active/Inactive. The schemes show which projects it is assigned. If not assigned, then project column will be blank. Action menu will have delete link in it.

Hi @Sreenadh , Note the users that do not have valid email addresses as shown on the project import screen. Solution: * Add email addresses to those users in the original environment and recreate the project backup. OR * Unzip the project backup file and add email addresses to those users and reimport. It is described…

Hi @Eldad Dayagi , The best practice I would suggest is: 1. Always create template projects. Create related workflows, screens and other schemes and map to the template project. 2. When you have a request for creating new project, create project with shared configuration using the template. By doing this, no new schemes…

Hi @Manikandan Kaliyaperumal , Can you please explain briefly what actually is required. Some examples will help us. Meantime as an example: * Find issues that belong to epic "Jupiter", where "Jupiter has the issue key ANERDS-31: "epic link" = ANERDS-31 <br>or<br>"epic link" = Jupiter Refer this <a…

Informative article !! @Christian Beaulieu

Hi @David Kintzinger , Welcome to the community !! Small correction required in your JSON. Use below json, here I am copying value from Approvers field {"update": { "Request participants": [ { "add": {"id":"{{issue.Approvers.accountId}}"} } ] } }

Hi @Melissa Cross , If the automation rules is setup only on a single project, then there is no limitation for all the subscription tiers. The execution usage in this case for single project will not count against the overall limits on Global or multi-projects rules. Here is the limitations * Free/ 100 counts hard limit on…

Hi @Matis Aas No data gets deleted. You need to just * Go to Jira Admin settings --> Applications --> Versions & licenses * Click Edit the License Key section (Direct url: https://<baseURL>/plugins/servlet/applications/versions-licenses ) * Save the existing license in a notepad or word files * Paste the new/trial DC…

Hi @Matis Aas , Please try in your test server first and then if all ok, do it in production. Here are the answers for your question: 1. Can we just change the license to Data Center and everything will be fine? -- Yes 2. How can I achieve this migration? -- Go to Admin settings --> Applications --> Versions & licenses -->…

Hi @ecemozturk , Welcome to the community !! Two different words will be considered as two different labels. When you type "brand_name", in the dropdown, you get an option to select it as new label. Just click it and do same for other labels.

Hi @Anil , Application links are used to integrate across multiple Atlassian products only. To integrate Smartsheet with jira, you will have to install Smartsheet for Jira Connector app in your jira. Please note: New server app sales and installs are no longer available for customers using jira server More details about…

Hi @Marzhan Amanzholova , Your site admin has go to Jira settings --> Billings Click Manage against the required product. Then you can convert from free to Other plans. Atlassian provides monthly and annual billing cycles. More details…

Hi @Shubham Jain , Welcome to the community !! While copying the page, you can remove "Copy of" text from name and keep only the required name as same as source page. Confluence will not allow to save pages only for same page names in same space. Also if you want same content to be shown in different spaces, you can make…

Hi @Suchi Shukla , Welcome to the community !! You should be granted "Delete Issues" permissions in the project. Please contact your project/jira admins for the same. 

Hi @Moulima Yadavalli , Welcome to the community !! There is no functionality in directly in jira which can get the report based on comment dates/author. You will have to check for any add-ons in Atlassian marketplace. Assuming the tickets are commented only by the assignee, you can create different filters as below for…

Hi @Muddu , 1a. Issue types (i.e. Lego, Duplo, Meccano, Domes, Whistle) doesn't come as checkbox. They are dropdown options. If you need same Project ABC issue types for project XYZ, then while creating new project, create project with shared config. (Refer section "Create a project that shares its configuration with…

Hi @[deleted] , Welcome to the community !! Hi @Muddu , 1. What do you mean by backlog ? Is it Sprint -- Backlog or do you mean something else ? 2. Issue types is Jira means the ticket types you have in projects. Example: Task , Story, Incident, Service request etc. When you say 100 issue types for Lego, do you mean you…

Mahatma Gandhi, APJ Abdul Kalam

Hi @Ashna Babu , Welcome to the community !! When customers send an email to jira service desk, the people added to CC will be added as participants. (i.e. Request participant field) Some important things to check for customers to be able to share tickets. * If customers add someone that doesn't have an account, the…

Hi @Roshini Kulaweera , Welcome to the community !! Create multiple subtasks in Jira server is not an inbuilt function. This should be part of one of the apps. You can check Atlassian marketplace for such apps for Jira cloud as well. 

Hi @Eduardo Rodrigues , You should set resolution field with value "Won't Do" when you change ticket status to "Closed/Resolved". Resolution field value is used in many filters like assigned to me, Open tickets etc. You can add a transition screen with "Resolution" field in it for the required transitions. Go through below…

Hi @V B , Please accept the answer if my reply helped you. Users with similar query will find it helpful. 

Hi @Anil , User status of users coming from Active Directory or LDAP directory must be managed on the LDAP side and synchronized over to Jira. Some details are in https://confluence.atlassian.com/jirakb/bulk-disable-jira-users-1063562242.html You can Identify users in Jira who haven't logged in for the past 90 days using…

Yes @V B , Only requirement is, all these users should have Assignable User permissions. 

Hi @Stephan Schaffner , Welcome to the community !! If you are site admin of the site, then go to Admin settings --> system --> General configuration. (https://XXXXXX.atlassian.net/secure/admin/ViewApplicationProperties.jspa) You can click "Edit settings" and change the indexing language.

Hi@limkeeping , Welcome to the community !! As @Kit Friend stated, your jira is on-premise instance and not on Atlassian cloud. You need to contact your company IT/Network team for this.