Rilwan Ahmed Community Champion

Hi @[deleted] , Welcome to the community !! To insert a link on a confluence page, please do the following steps. * Select some text or position your cursor where you want to insert the link * Choose Link on the toolbar or use the keyboard shortcut Ctrl+K * Select a page, blog post or attachment, or enter an external URL…

Hi @Tanu , Welcome to the community !! Can you please share the steps you did along with the screenshots. 

Hi @Shraddha Misri , Welcome to Atlassian community !! If you have any questions, issues using Atlassian products, please shoot out them in this community !! https://community.atlassian.com/

yes, that's easy way to migrate to Data center. Just change the license key. If you currently have apps installed on your server installation, you’ll also need to upgrade your apps to the Data Center version – if one is available.…

Hi @Sara von Hofsten , You will be able to use you instance, but Atlassian and Marketplace Partners will no longer offer technical support, security updates, or bug fixes for critical vulnerabilities. You cannot even upgrade your instance without applying proper license. 

Hi @shaurya Welcome to the community !! You can get the price lists for Jira Data centre software from https://www.atlassian.com/software/jira/pricing?tab=data-center Please note: Server customers who migrate to Data Center may be eligible for a loyalty discount. Read the FAQ in the above link Also Go…

Hi @hideyuki_hanai , Welcome the community !! If you are site admin, go to admin settings --> Issues --> Custom fields --> Create Custom field Select 'All' in the left side, and search for Group picker (Single or multiple based on your requirement) Give a name and save it.…

Hi @IT Support , If you are in a company managed project and if you are a project admin of it, then in the left sidebar you can find it. i.e. 1. Open your project scroll to the bottom of the left side bar. If you are project admin, you will be able to see Project settings 2. Click on Project settings --> Issues --> Layout…

Hi @Swaroop Kumar , Go to Project settings --> Automation --> Create new rule Select trigger as Scheduled and select some random time In JQL section, type your query for which tickets you need sub-tasks to be created and click Save Select Action --> Create Sub-Tasks. Fill the subtask descriptions and go on adding the…

Hi @Florian Hein , After granting users access in space permissions, the space owner should create two main pages. Let us name them as Personal and Unrestricted. Grant required page permission on the Unrestricted page and move the pages which are viewed by other users in to Unrestricted. Non shared pages can be moved under…

Hi @henryweilo , One solution I can suggest is to delete the plugin from backend, restart jira and start reindex. This plugin is no more available in the marketplace. Many users have faced similar issues .…

Hi @Rajakumaran Balashanmugam Please accept the answer. Users with similar query will find it useful. 

Hi @Rajakumaran Balashanmugam , Welcome to the community !! 1. Try this JQL to get tickets with specific word in the Description field. description ~ "My Description Text" 2. Use below JQL to get tickets with blocked Status project =Sandbox and status = BLOCKED

Hi @Neta Knyazhansky Caspy , Go to your project settings --> Automation Create new automation When == Issue Created New Condition (IF) == Write the JQL (Example: Field B in (y, z)) New Action (Then) == Edit Issue field Set the value for Field A 

We use GIT for confluence. Time to try Git for Jira. 

Thank you for the detailed information 

@Annie Lu Thank you for sharing us the detailed information.

I would suggest to start with fundamentals and the move towards Administrator or Devops as per your interest. 

Hi @afloros , I am not sure how this can be done, but I have workaround. In the customer notifications for each actions, you can add a starting line like DO NOT REPLY AT THIS EMAIL - USE THE HELP CENTER TO UPDATE YOUR ISSUE. i.e. go to required project settings --> Customer notification…

Hi @Everis , You can modify the template in your JSM project settings --> Customer notification. i.e. https://<baseURL>/servicedesk/admin/<PROJECTKEY>/customer-notifications You can also add who can receive the notifications

Hi @Ubaid Eusuf Zai , Atlassian Jira, JSM and Confluence administration itself is a great skill and is in demand in the market. Along with it, you can learn Linux administration or any cloud like AWS, AZURE etc where usually these application are installed. Along with it, learn Groovy scripting. Adds more weightage on your…

Hi @Hendra Prakasa , Welcome to the community !! To update a field value, the field should be present in Edit Screen of that ticket type. So go to project settings --> Issues --> Screens. Update the Edit Screen of the particular Ticket type and add the custom field in it. Please note: You should be a Jira admin to update…

Welcome to the community !!

Hi @Danno , If you are referring to "Space Settings", then it is displayed only for user who have space admin permissions. Not all users will be able to see it. If you are referring to something else, please share the screenshot. 

Hi @Albert Manuel , Create a scheduled automation rule with JQL "not status changed BEFORE 4h". You can set the rule to run for every 1 hour. See screenshot for a sample.

Also, if the internal jira has the field value and the field is not added in customer request type, the fields will not show in customer portal. 

Hi @Dio Lim , Welcome to the community !! If its a daily backup process ,then not required. Else if you are doing it before any maintenance, then you should stop jira and take the backup. So that present data will not be missed. If you do not stop jira before backup, there are chances that the updates to jira during backup…

Hi @Lucas Qian , Welcome to the community !! Did you try restarting your jira. Did you find any errors in the logs ? What made your jira stop ? 

Hi @Figlia Dicristi , Welcome to the community !! If you have any questions regarding Atlassian products at any point of time, don't hesitate to shoot them at https://community.atlassian.com/. We are here to assist you.