Rilwan Ahmed Community Champion

Hi @Aksheeta , Welcome to the community !! Please go to Jira admin settings --> Issues --> Custom field. Select the type of field required and name it. Later add it to the project issue type screens 

Hi, CVE-2023-28709 was impacted to Confluence Data Center & Server versions. Atlassian Cloud was not impacted. Details is in https://www.atlassian.com/trust/data-protection/vulnerabilities and https://confluence.atlassian.com/security/security-bulletin-august-15-2023-1276870882.html

Hi @Teddy , Welcome to the community !! Please close all browser, log out from jira, login back and check. As the message states, You can still create your issue and update the status later. This shouldn't block you from creating/working on tickets.

Hi @Adil Parmar , Go to project settings --> SLAs and check the Pause (Pause counting time during) and Stop (Finish counting time when) conditions for the said SLA. If the conditions are matching, then the SLA should pause / Stop. Please share the screenshot of the condition for further analysis 

I would add one point: Have real time experience before taking up any certifications.

I came to know after receiving an email with subject "Upcoming security bulletin from Atlassian"

Hi @Caleb Park , Not possible in native jira. You should check for plugins in Atlassian marketplace. 

Hi @Ola Moon , Welcome to the community !! If you are a project admin, you can add/remove fields to the request type forms. To do that, go to your service project settings --> Request type. Click on the name of the request type and you can update the fields. 

Hi @Upasana Banerjee , Welcome to the community !! For any changes to the project, you need to contact your Organization Jira admins. They can help you. 

Hi @arno , * Please check if 'Grant ni' user is having create and browse permissions in the project * Please check if there are any validator for the create transition in the workflow. This could be blocking the ticket creation. 

Hi @Muhammad Nasir , Welcome to the community !! If you need any help or if you face any issues while using Atlassian products, you can describe them in https://community.atlassian.com/. They are many great people in the community to help you.

Hi @Tara Irina , From the screenshot you shared, I don't think you are using JSM Atlassian cloud instance. It seems to be server or Data center. That is why you are not able to see Satisfaction Report link on the screen. After enabling Customer satisfaction report in your instance, you can view them in Reports section…

Hi @Mojay Dashti , Go to Admin settings --> Issues --> Permission Schemes * Search for the permission scheme you have added to the project and see to how many projects this scheme is mapped to. * Click on the permission scheme name and see what all groups are added to Browse Projects permission in that scheme. If the…

Hi @Caleb Park , After adding field checklist field, you need to create field context so that you get different options for different issue types and projects 

Hi @Allan Yeh , Welcome to the community !! There are 2 ways to achieve this. * Export each space from ProjectABC.atlassian.net and import into ProjectXYZ.atlassian.net. Refer https://support.atlassian.com/confluence-cloud/docs/import-a-confluence-cloud-space/ for detailed steps. * Migrating a Confluence Cloud site to an…

Hi @Danielle David , To track more trends in customer satisfaction, you can set up custom reports. i.e. * Report based on issue types * Report based on the type of service request * Report comparing the satisfaction scores of an agent with their team This is described…

Hi @Azur Mujezinovic , When you share the dashboard, add them to "Editors" list as well. 

Hi @Tara Irina , Welcome to the community !! Project admins can go to Project settings > Satisfaction settings > Click Satisfaction Report to View results and metric. I could not find Export option. More details about report is…

Hi @Vibin , This could be due to duplicate filter names in the database. To confirm this, you can run the following SQL query: SELECT filtername FROM searchrequest GROUP BY filtername HAVING (COUNT(filtername) > 1); Similar issue but for boards is explained…

Hi @Vibin , Jira only stores who saved the filter in the database, so, unfortunately, it's not possible to search for users who have saved the filters. If you want to delete the filter, then you need to just click "Delete" again on the pop-up screen

In this case, you need to contact Atlassian support in https://support.atlassian.com/contact/. They can investigate the logs. 

Hi @Vibin , Jira admins can delete the filters by going to admin settings --> System --> Filters (Direct URL: https://<baseURL>/secure/admin/filters/ViewSharedFilters.jspa) Search for the filter and you get option to change owner or Delete filter.

Hi @Kousalya Padala , Welcome to the community !! * Please go to Admin settings --> system --> Incoming Email (https://<baseURL>.atlassian.net/secure/admin/IncomingMailServers.jspa * Check if there is configuration to create ticket in the required project and issue type. * Mail Handler Type should be "Create a new issue or…

Hi @Mohanraj Thangamuthu , This will not work as expected. Jira will send email for each tickets. i.e. if the JQL has 100 tickets, user will receive 100 emails. 

Hi @Alkanz Ali , Go to Main Menu --> Filters --> View all Issues Search for tickets with passed due dates. Example: duedate <= startOfDay() and resolution = unresolved Click "Save As" and give it a name. Share the url with your manager (example: https://XXXXXX.atlassian.net/issues/?filter=10012)) Ask him to Click Details…

Hi @tetralog systems AG , If you go to https://admin.atlassian.com/, you can manage users and product for each application. Regarding license, I would suggest you to contact Atlassian Support directly in https://support.atlassian.com/contact/#/

@Vera Valshonok Please confirm where you are trying to add this field? In Request type form or Issue type ? 

Hi @Humberto Gomes , Can you please let me know what type of custom field is customfieldId_11506 and reported day?

You can refer below link to know more about smart values for custom fields and date functions https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/

Hi @Yulia Kurgan-Ishmuratova , Welcome to the community !! To set Due date based on Actual Start field, you can set it easily in automation rule. i.e. select rule action --> Edit issue, select Due date and copy field value from Actual end. Sample rule screenshot: