Rilwan Ahmed Community Champion

Hi @Vera Valshonok , Please check what type of field are you trying to add. There are some restrictions for adding fields to request types These fields can be added to the request type and given a preset value, but you cannot make them visible on the portal: * Assignee * Linked issues * Any fields that are defined by other…

Hi @San Lu 呂鈺珊 , If the Jira software and JSM has similar starting url, (example: https://XXXX.atlassian.net/jira/), then it is in same Organization. Please note: Only users with access to both tickets will be able to see them.

Hi @Aleksandra Magott , If you are site is accessible anonymously (i.e. open to users without login), then there is no way to know who these people are. Try contacting Atlassian here and see if they can assist you to get country wise details. To know how your content is performing, please go…

Hi @San Lu 呂鈺珊 , Welcome to the community !! If your Jira Software and Jira Service Management are in are Organization, you can link tickets. If the is applications are in different organizations, first you need to create application link between Jira software and Jira Service Management, and then you can link. Please…

Hi @Jennifer Haag / @Maciej Walczak @phwalker There is an active incident reported related to single select custom fields and you can find the status in https://status.atlassian.com/ and https://jira-software.status.atlassian.com/

Hi @Paul Fong , Welcome to the community !! I opened the link https://razorgroupgmbh.atlassian.net/servicedesk/customer/portal/5/group/19/create/62 and could not find any issues. If there is any issue with your account, you should contact your organization jira admins. 

Hi @tetralog systems AG , If i have both applications on one site, will there be some kind of "landing page" where i select if i want to open jira or confluence? do they both have different subdomain names? -- Your URL will be like below for jira and confluence. https://XXXXX.atlassian.net/wiki/home…

Hi @Jennifer Haag , Welcome to the community !! Please check below items: * Go to Admin settings --> Issues --> Custom field. Check if the field has any values added to it. * Go to Admin settings --> Issues --> Custom field. Search for the custom field and check if there are any contexts added to the field and it is not…

Hi @Prasad Netaji N , Go to admin settings --> Manage apps --> System apps and enable Confluence Usage Stats plugin

Hi @Naman Jain , This seems to be a system generated field and ID. While importing, remove the external ID field column from CSV and then start the import. First try in a test server and then if all ok, proceed with production import. If you get any errors, please share them here. I also see there is a suggestion ticket…

Hi @BEN ATTIA Hana , Welcome to the community !! Restart database and then jira. If issue exists, please check atlassian-jira.log and catalina.out for for more errors. 

Hi @Emma Barrell , Regarding your second question: You should enable Anonymous access to your site first and then grant anonymous access to only the required spaces . To enable or disable anonymous access for the site: (Only site admins can change the global setting for anonymous access). * Select the gear icon in the top…

Hi @marvene , You should create Approvers custom field of type User Picker (single user). After creating, you need to create field context and add user filtering. Follow below steps: * Create a group on user management and add the users that you want customers to be able to select. * Create a custom field "User Picker…

Hi @Rebecca Vaught , I am not 100% sure, but what I think is "After" is considered as Today. So today +2 days is not possible as it is future date. 

Hi @Bobby Bailey , Page include macro does the same task. Is there any difference by using the script ? 

Hi @Nithin.x.Pawar , I believe you need to check each "Preparing for" documents in https://confluence.atlassian.com/jiracore/jira-development-releases-975040965.html and check for REST updates Please note: REST API change log document is presently only for LTS release version. Latest LTS version is 9.4 and before that it…

Hi @Sai kum , Welcome to the community !! Is the issue only for you or all your colleagues have the same issue ? If its only for you, then Please log out of jira, clear all your browser cache, login back and check. You can also try in different browser. If the issue is for all users, please create ticket…

Hi @Ana Galtung , Welcome to the community !! * You can create different permission schemes required for each projects and map it to the Company managed projects you need. You can grant access based on project roles/groups so that users added in the project roles/groups only will be able to access tickets.…

Hi @medjouti , No, you cannot clone jira with comments and activities. You need to make use of third party plugins. You can search for them in Atlassian marketplace. They might be paid as well. example: https://marketplace.atlassian.com/search?query=clone

Hi @Nithin.x.Pawar , Welcome to the community !! Hope this link will help you https://confluence.atlassian.com/jiracore/jira-9-4-rest-api-change-log-1178876796.html

Hi @zhaohongm , Welcome to the community !! This is not possible in native confluence. There is include page macro in the confluence but it respects space permissions and page restrictions, so be sure to check who can view the page you're including. Check if 3rd party plugin Comala publishing suits your requirement. 

Hi @Rebecca Vaught , The "CHANGED" operator is used to find issues that have a value that had changed for the specified field. This operator has the following optional predicates: * AFTER "date" * BEFORE "date" * BY "username" * DURING ("date1","date2") * ON "date" * FROM "oldvalue" * TO "newvalue" Some examples for right…

Hi @Shakhnoza Usmankhodjaeva , Welcome to the community !! There could be 2 reasons why 'Start Progress' is not displayed. Please check with your Jira admins for these points. * There is no transition "Start Progress' in the workflow mapped to the ticket type. * There could be workflow conditions so that "Start Progress"…

Hi @X Z , Welcome to the community !! "I forwarded the invite to https://www.atlassian.com/trust/report-abuse"-- This is the right thing you did. Never click on any links unless you are sure about it. Prevention is better than cure

Hi @Eugénia Hewitt , Welcome to the community !! I can only think of "Two Dimensional Filter Statistics" Gadget. If this doesnot help, either you have to add 2 different "Issue Statistics" Gadget or check for any gadget in the marketplace

Hi @James Walters , As @Himanshi is from Atlassian, she should be able to check in the backend. We cannot raise ticket on behalf of you. 

Hi @James Walters , Can you please share the screenshots of your automation rule (Project settings --> Automation) and also give me the exact requirement what your rule should actually do. 

@James Walters Free cloud instance users cannot raise Support ticket.

Hi @afloros , Please check with your Windows/Email team if any auto response can be added. 

Hi @Merve Bilgin , Go to your project settings --> Automation --> Click "Create Rule" Select options as below Create a trigger == Issue Created --> Click Save Add Component == IF: Add a condition -->select "User Condition" User: Reporter Criteria: Select the required user from list or type the name to get the list Again…