Rilwan Ahmed Community Champion

Hi @Sahish As per point 1, there are no attachments in the path/data/jira/data/attachments. Hence you are not able to see the attachments. This could be because your symlink was not created proeprly. I would request you to recreate the symlink again or take help from Linux admins for this. Restart jira and if required…

Please accept the answer if it resolved your problem. 

Hi @Sahish Restart jira once. * Shut down JIRA * Delete the following hidden plugin cache directories:JIRA_HOME/plugins/.bundled-pluginsJIRA_HOME/plugins/.osgi-plugins * Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache) If the issue still exists, do the following steps. * In the…

Hi @Sahish , 1. After the symlink, does the url look same as it is configured in attachments section of the admin system menu ? i.e <baseUrl>/secure/admin/ViewAttachmentSettings.jspa (Administration setings -> System -> attachmnets) 2.Adjust the owner, group, and required permissions to allow the user used to start Jira to…

Hi @Seagull 1963 Have you tried using Iframe tags to embed the Jira customer portal url? https://kinsta.com/blog/wordpress-iframe/ 

Yes. 

Hi @CYH Please accept the answer if the solution worked for you. 

Hi @CYH Seems you are using same workflow for all Ticket types in the project. Go to Project settings --> Workflows and check what workflow is mapped to "Incident" ticket type and other ticket type. Please share the screenshot of this page for better understanding. 

Hi @CYH , We have done it using "Teamlead ToolKit - Boost Workflows & JQL" or JSU Automation Suite for Jira Workflows free plugin. These plugin provides "Field Required Validator" which you can add it on the transition to Close (example: Inprogress to close). Follow below steps to achive this. * Go to Admin --> issues -->…

My bad, I forgot to mention we use "JIRA Watcher Field" plugin and have created custom field "Watchers" with type "Watcher Field" type. This custom field is added to create screen. I see similar solution mentioned…

Hi @vshnu raj , You can do it by adding watchers field to "Create screen". Then watchers field will show in while creating the ticket. You can follow below steps to add field. Go to project settings --> screens For the required issue type, See what is the screen associated to "Create Issue" action. Click on the screen and…

Hi @Vishal , Status change notification is sent for all status. You cannot block for particular status. So to perform certain activities internally, I would suggest create a sub-task and do not add "Request type" to it. If user is not licensed, user will not receive any notifications. 

Hi @Drishti Maharaj , I don't think there is any direct JQL to do your task. Just a smal workaround, tyr this JQL to get tickets resolved between 17:00 PM and 21:00 PM for today. project = XYZ AND resolved > startOfDay(17h) AND resolved < startOfDay(21h) ORDER BY resolved ASC

Hi @Hadas Hamerovv , You can also do it using JIRA Suite Utilities - Field Required Validator. Its free plugin for server editions and paid for Data centre. After Installing the plugin, Open the required workflow, click edit, switch to diagram mode. For the transition "Create", add validator "Field Required Validator" and…

Hi @L , Raise a ticket to find out why site is deactivated by following steps. * Go to https://support.atlassian.com/contact * Select "My account" * Then select "Help with a deactivated site" * Then enter the URL of your Cloud site and fill in any other details about what help you need here. Regarding Domain verification,…

Hi @L , Welcome to the community. Similar problem solution is described by Atlaassian Team @Andy Heinzer in https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563. This should be related to pending payment. Please check

Hi @kaustubh lambe , Welcome to the community. The space consumption depends on the below items. * How many attachments and how large are they? * how many custom fields are used * What plugins/add-ons you have installed? What information/data it stores. * how many words per issue. Each and everything adds to the storage.…

Hi @Viacheslav Welcome to the community. I am not fully clear about your requirement. If you are trying to get all columns/rows from a table from page A to page B, I would request you to try Excerpt and Exceprt-Include macros. 1. In first page, Add Excerpt macro and inside that create your table. As shown in image below 2.…

Hi @jun lee , We can do it by the help of Teamlead toolkit plugin for jira. In the workflow transtion, make use of "Conditional Field Required Validator" or the "Field Required Validator" validators based on your requirement.

Hi @asd asd , The storage sizes depend on the number of pages/spaces and mainly the attachments. All page content is stored in the database, while attachments are stored in the file system. The more attachments you have, the more disk space you will require. Please refer to Server load and scalability and Hard disk…

Thank you. 

Hi @fulya , Please accept the answer if it has helped you find the solution. 

Hi @Amardeep Banga Welcome to the community. For the case you are facing, we had solved it by creating a group picker(single group) custom field. 1. Identified users for each group and created groups for them. (Example: IT Hardware group for Hardware related issues and add users who deal with those tickets) Go to Admin…

@Anson Fung , I would recommend wait for Atlassian support's response. Because restoring space/site can be another tedious task (old data, new data etc). For your question: For Confluence Cloud, does it have the backup XML or other files which can provide the snapshot of certain days previously. -- You can check if your…

Hi @Owen Patrick , There are two different apps. One is for Jira cloud and another one for Jira server and DC . Please check what app have you installed. Please consider reading this document for using Jira Data Center and Server mobile app…

Hi @Anson Fung , As per Atlassian, deleting this space immediately and permanently deletes all pages, blog posts, comments, and attachments. Unlike pages and blogs, deleted spaces don’t go to the Trash. You won’t be able to recover them later. Always better to archive space first and then delete after some days when no one…

Hi @fulya Try searching with "Manage Watcher" or just "watcher" in components section. Instead of search, you can just scroll down to check what all options are present. 

Hi @fulya JQL is for filtering out tickets. You can even continue with When(issue created) and Then (New action -->Add watchers) only. Automation rule will run for all tickets created in the project irrespective of the issue/ticket types Please accept answer if it solves your query. 

Hi @Mario Garces / @fulya We can now add a particular user to watchers list for a specific issue-type in a project. Please follow below steps to do it. * Go to Project settings --> Automation --> Create new * Select below details * When: Issue created * New condition: JQL Condition (add the required JQL. Example: Issue…

Hi @Zimmer EDV GmbH Please follow below steps and let me know how it goes. * Do you have the problem with saving a newly created diagram OR with edit and saving old diagram ? * Please perform the same steps in different browser or Incognito mode to check if issue occurs. * Clear browser cache and disable any…