Rilwan Ahmed Community Champion

Hi @Dinesh_Kopparthi , Welcome to the community !! * Did you upgrade automation for Jira plugin from versions 7.2 or below to 8.0.3 ? IF yes, then you need to modify few things as mentioned in https://confluence.atlassian.com/automation/upgrading-to-automation-for-jira-7-3-or-later-1055951956.html * If you installed new…

Hi @Mohammed Arafat Naidoo , You can only add Introduction text and change logo to each projects. Your portal’s header, URL, and button colors are inherited from the help center, or the home for all portals connected to your Jira Service Management site. Full details are mentioned…

@Ankit Jain If there is multiple tickets, you can use key in ('Kp-1', 'Kp-2', 'KP-3')

Hi @Rick Bonasia , Welcome to the community !! What do you exactly mean by "traffic flow report" ? Does it mean tickets created in a month ?

Hi @Ankit Jain , Go to main menu --> Issues --> Search for Issues --> Key in the required JQL Example: Project = XYZ and Status != DONE On the right side of the screen, click on Tools --> Bulk Change --> You can select upto first 1000 tickets Click Next --> Click Transition Issue --> Next and Select the required status and…

Please accept the answer if its resolves your issue. This could be helpful for users with similar problem. 

Hi @Vignesh Jayagopal Give them https://xxx.atlassian.net/jira/ 403 is Forbidden Error received when you don't have access to a particular folder/url.

If its cloud, then go with ACP-620 and then ACP-120 (Jira Administrator for Cloud Certification). As I said in my previous comment, its better to continue with the path of being Atlassian Certified expert. Details in https://university.atlassian.com/student/page/844004-atlassian-certified-master

Hi @Justin Munos , Welcome to the community !! From the screenshot you shared, it looks like a slowness issue. You are modifying 1000 issues from the filter results. So your system is taking time to load. I would request you to disable all add-ons in your browsers, clear cache, log out from jira and login again. Perform…

Hi @Farah Khan , Welcome to the community !! As @Jack Brickey mentioned, you need to search the Atlassian Marketplace for the calendar plugin and see what best suites your requirement. If a plugin is paid one, then it comes with 30 days trial. If you are looking to create a simple, visual timeline that's useful for…

Hi @Xu Nie , You cannot list all tickets which you have not owned and just commented. Native jira doesn't have condition like "commented by" You can make use of "assignee was" condition which will give list of all tickets which are and were assigned to you previously.

worklogAuthor gives tickets where you have added the time/work log entry. 

Hi @Asaf Zade , Welcome to the community !! To find a transition ID, you need to open the workflow from Admin settings --> Issues --> Workflow. Click on Edit against the required workflow and open in text mode. Now click on the transition and in the url you can find the ID. It will have like "workflowTransition=9252"

Hi @Ankit Jain , I would recommend to start with ACP-610 or 620 and continue with the path of being Atlassian Certified expert. Details in https://university.atlassian.com/student/page/844004-atlassian-certified-master

Hi @Shubham Vishwmabhar When you install Jira, a dedicated user "jira" is created and the system uses that user for all activities like start, stop, write etc. If you don't have sudo access, then you cannot start/stop the process. Ask your Linux admin to grant you sudo access to jira user OR you need sudo access to root…

Please accept the answer if this resolved your issue. It would be beneficial for users with similar queries.

Here is the related document on how to use it. https://support.atlassian.com/jira-work-management/docs/get-started-with-jira-work-management/ If any questions/doubts, you can always ask in the community.

Hi @136 Kishore Thammisetti , Welcome to the community !! As @John Funk mentioned, user needs the right permissions in the project. Minimum required is Browse project permission. If a user has the required permissions, then you can add that users to watchers list or directly share the issue with. You can also mention/tag…

Hi @NGUYEN THI HA ANH アイン , On the backlog screen you shared, click on 3 dots (action menu) on the top right and then go to board settings --> Card layout. Under backlog/sprint, select the required fields. Please accept the answer if its solves your problem or let me know if any questions. 

Hi @Munkhtenger Gvrbazar , Welcome to the community !! Please let me know which tool are you using (Jira, Jira work management, Jira service management etc.) Based on your reply I will share related documents and can help you. 

Hi @Vaibhav Dingreja , You can find all release notes from 7.13. to 7.19 in https://confluence.atlassian.com/doc/confluence-release-notes-327.html Support for Oracle 12 will end in next release. i.e. No support in Confluence 7.20. Details…

Hi @Ridwan Sanni , You can make use of "Bulk Edit" to move tickets from issue type to another or from one project to another Go to Menu --> Filters--> Advanced search Write the JQL to fetch the required tickets and click on search On the top right corner, click on action button (3 dots) --> Bulk Change --> select the…

Hi @Varad Pingale This is good update. Just wanted to know, if a user is granted "View project" permission and not "view issue", will the user be able to see the tickets in the JQL result ? * If not, then I think the JQL purpose of the View project is invalid. i.e. What will the user gain in adding the project in the jql…

Hi @Shaily Shah , Welcome to the community !! All the available keyboard shortcuts can be viewed on the top right under "?" symbol * Global shortcuts – shortcuts that can be used when you are in any part of Jira. * Navigating issues – shortcuts for navigating through issues. * Issue actions – shortcuts for working with…

Hi @Abdelrahman R , In native jira, you cannot find tickets with empty comment Workaround for Jira server: * Install JIRA Tool Kit plugin and add a custom field of the type 'Number of Comments' * Then you can search for ' Number of Comments = "0" '

Hi @Erna Putri Utami , Sorry, I could not find a solution for your requirement. What I observed is, you cannot update time for DueDate an StartDate fields. Only date can be selected. Check if this Workaround helps you: * New trigger: Issue transitioned Select from and To Statuses * New Action: Edit Issue --> Select Start…

Renaming is possible, but you cannot delete it in active workflow. Renaming a status will renaming the status in all other workflows if the same status is used. Limitations of an Active workflow and inactive workflow is mentioned in https://support.atlassian.com/jira-cloud-administration/docs/work-with-issue-workflows/

Hi @Sarah Schäfer Statuses can't be removed from active workflows. * So you need to create a copy of existing workflow. * Make modifications as required in copied workflow. * Map modified workflow to the required workflow scheme. When you map it, jira will ask you for the required mapping from old status to new status for…

Hi @Ступникова Анна Александровна , Welcome to the community !! This seems to be a bug in few cases. I see some users have reported the same issue Symptoms: When a user tries to edit the Watchers field when viewing an issue, the process never end and thus, the user is unable to edit it. This also manifests with being able…

Hi @[deleted] , This is not possible in native jira. I am not sure if there is any plugin in the marketplace which can do the work.