Rilwan Ahmed Community Champion

@Erna Putri Utami Did you try using automation Field value changed or Issue Updated triggers ? If you still not working, please share your full requirement. Some examples will surely help me to provide the best possible solutions. 

Hi @Erna Putri Utami , You can create automation as follows. When: Issue created New condition: Priority = High New action: Edit issue Select Due date from field list and add "{{now.plusBusinessDays(5)}}". This will created date + 5 business days as due date. Modify it as per your requirment. 

To display full page, make use of include page macro

I found it here: https://confluence.atlassian.com/jirasoftwarecloud/get-started-with-agility-boards-945104903.html 

Hi @Mimi Peters , Check this link for the required guide https://support.atlassian.com/jira-work-management/docs/get-started-with-jira-work-management/ https://support.atlassian.com/jira-work-management/docs/get-started-as-a-new-team-member/ 

Hi @NTNT , We have used below automation to move tickets from Resolved to Closed. i.e. when a ticket is in Resolved status and no updates for last 5 days, ticket will be moved to Close. * When == Scheduled * Select required time for rule to run * Select "Run a JQL search and execute actions for each issue in the query." *…

Hi @Summer Hogan , Project settings button is displayed only for project admins. @LAURA_SORIA , You need to ask your fellow colleagues.

@Hans Pesata Are you using any ldap/Active directory for users and groups sync ? If yes, then you need to wait for the sync to complete. If you are using internal directory for user and group management, then just a page refresh will do . Are you still having the reported issue ? 

@akaki janjalashvili From the screenshot you shared, I can figure out that you have not added screen to the transition. To add screen, Click Edit on the transition and then add the screen. Save and then publish the workflow. Once workflow is published, try it in new ticket. 

Hi @Hans Pesata , * Please check if the user is really part of the group or removed for some reason. * Please reconfirm if the group is added to space permissions (check space settings --> Space permissions)

Hi @akaki janjalashvili , Welcome to the community !! To enable the resolution screen while changing the status to DONE, * Go to your project settings --> Issue type --> Edit workflow. * For the transition to "DONE", click on the transition and click Edit. * Select "Resolve Issue Screen" and save the changes and publish…

Hi @Srujan kumar , Ticket fields are not editable from customer portal after it has been created. Users can only add comment and add/remove shares to the ticket. If you want any field to be displayed only after ticket is created and customer should not add value while creating a ticket, then you can add the required field…

Hi @Naman Jain , Welcome to the community !! The answer is NO. Only licensed users can add comment through email replies. That means, if the users email address matches with the user details in jira, comment will be added from reply. 

Hi @LAURA_SORIA , Welcome to the community !! To edit a issue, you should have "Edit permissions" on the ticket. And to change the status, you should have "Transition" issue permission. Please contact your jira admin or the project admin to grant you the required permissions. 

hi @ejanis , Its always suggested to test the upgrade first in a test server and then do in the production. This could help you in knowing what all issues you have during the upgrade process and after that. Also you can test the plugin compatibilities. And I would suggest to contact the vendor directly. You can click on…

Hi @Roshan Babu R H , Welcome to the community !! To enable the plugins, Please follow the steps mentioned in https://confluence.atlassian.com/confkb/how-to-reset-all-confluence-plugins-back-to-their-default-state-through-the-database-859509873.html This will help you to reset all Confluence plugins back to their default…

Hi @Rob Horan , Can you please ask them to share the actual error message they get. And what was the previous version jira and present version? Was there any changes user count ?

Please contact Atlassian support https://support.atlassian.com/customer/servicedesk-portal 

Hi @[deleted] , Please Clear browser cache, then refresh the page. Or access the confluence from another browser and check. Google Chrome : Clear cache and cookies Firefox : How to clear the Firefox cache Edge : More options > Settings > Clear browsing data : Choose what to clear > Cached data and file > Clear Internet…

Hi @Prajwal Hegde , Welcome to the community !! You need to create a new screen (Admin menu--> Issues --> Screens) and add required fields to it . Then add the newly created screen to the workflow transition. i.e. Open the required workflow in edit mode, click on transitions (example: Open to Resolve) Click Edit and in the…

Hi @Dhananjay Kumar , Please refer Adding a project role section in https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/

Hi @정대규 , Welcome to the community !! There is no direct option to arrange the menu in native jira. I found a plugin which does the work. Please check https://marketplace.atlassian.com/apps/1216090/stagil-navigation-for-jira?hosting=server&tab=overview 

Hi @Selvakumar , Please make use of Send Email Automation rule i.e. * Project settings --> Automation Rule --> Issue transitioned (select From and To transitions). * Select Send email for New action * Add the required email address in To lists and Save. 

Hi @Selvakumar , "wanted to move to a specific group ( 6 members)." --> Do you mean you want to notify 6 members when a ticket is transitioned to particular status ?

Hi @Jason Day , Welcome to the community !! The workaround is "You can fix this by making another Workflow change and saving it, this will have a domino effect and fix the problem". this is mentioned in https://jira.atlassian.com/browse/JSWCLOUD-22122 If still the issue exists and if your instance is not a cloud free…

@Jessica Cheong Draft is displayed only when you add/modify content of a page and click "Close". If you don't see anything with draft label, that means you don't have any draft pages. 

Hi @Jessica Cheong , Welcome to the community !! 1. If you have created a page and not published, then you can find those pages under your profile --> Worked on section. Drafts pages will have "DRAFT" label. Click on it and on the right top corner, click on 3 dots --> "Delete unpublished draft" 2. If you have edited a…

Hi @Uros Arih , In native jira, there is no option for that. There is already a suggestion ticket which you can vote and watch https://jira.atlassian.com/browse/JSDSERVER-1530 There are workaround using plugins. 1. Automation Lite for Jira plugin 2. Script Runner:…

We upgraded from 7.4 to 7.13 last weekend. Now time to one more upgrade :)

Hi @lynne , 1. Regarding dashboard and popular content You can modify the dashboard page as mentioned in https://confluence.atlassian.com/doc/configuring-the-site-home-page-138140.html i.e create a page with required contents/macros and add to site home page as mentioned in above link Note about permissions: Before…