Rilwan Ahmed Community Champion

@Axelle Did you add Assignee field to the screen ? If not, add it and recheck. Don't forget to refresh the ticket page before checking. 

Back to school Feeling !!!

If you are granting them access to Jira instead of Jira customer portal, it will cost you the license amount. These links will help you to configure customer portal access https://support.atlassian.com/jira-service-management-cloud/docs/what-are-user-types-and-roles/…

Hi @Touqeer Anjum , This is the not possible and it is not a good idea. Because when users are from different time zone and not same as Jira, it doesn't make sense. To modify the content of the email sent to customers in JSM, Go to project settings --> Customer notification, Click Edit against the required notification. 

Hi @Touqeer Anjum , Please go through the link for steps to change the URL. https://support.atlassian.com/organization-administration/docs/update-a-product-url/ If you still have the issues, please contact Atlassian Support in https://support.atlassian.com/contact/. They will assist you 

Hi @Touqeer Anjum , 1. It is only for Jira Service Management, not related to Jira software or Confluence. 2. As of now, native Jira cloud does not show SLA in customer portal. There is already a feature request for the same. You can watch and vote for the updates https://jira.atlassian.com/browse/JSDCLOUD-325 Also there…

Amazing Ammar!!

Hi @Robert Ericsson , Welcome to the community !! Columns are based upon global statuses . They cannot be configured on based on other field values. To know more about columns, please go through https://support.atlassian.com/jira-software-cloud/docs/configure-columns/ 

Hi @Touqeer Anjum , Please add your automation rule actor to the required security levels. Security schemes blocks access to any ticket if a user is not part of the security Level. To know the actor for the automation rule, go to project settings --> automation, Open the automation rule and you can find actor section. We…

Hi @Nelson Wandasiewicz , It is better to contact your plugin vendor directly to know if there was any issue. Go to your confluence admin settings --> Manage Apps. Check what plugin is installed. If you don't know the plugin vendor details, search for Draw IO in marketplace and go the add-in page. You can find contact…

Hi @Sunil Bharadwaj , There is no direct solution, but you need to play around below example and make use of < and > as necessary. Make filters and add them to your dashboard so that you can get a compare view. * To know the tickets that were resolved in last 60 days, you can make use of JQL "resolutiondate >…

@Nic Brough -Adaptavist- , Any particular reason for it ? 

Hi @Sampath , Seems one more automation rule is getting triggered. To know which rule is getting triggered, then click on Rule Executions. To make sure the triggers are not overlapped with other rule, make use of JQL conditions/Issue fields conditions or other available conditions in both the rule to get them…

Hi @Axelle , Welcome to the community !! To a field to be available in screen after ticket is created, it should be added in View screen and If you want it to be editable, then the Resolution field should be added in Edit screen of the ticket type. Go to project settings --> Issues --> Screen Check what screens are…

Hi @Barış Özer , If you want to change the order of the transition/status buttons, you need the add the property key opsbar-sequence to each workflow transition that you wish to reorder. Each opsbar-sequence property key requires a property value that defines the order of the transition action on issue views. Related video…

Hi @Touqeer Anjum , * Go to Jira admin settings --> Issues --> Issue Security Scheme * Add Issue security Scheme --> give a name and click Add * Click Security Levels against the scheme created and Add security Level Example: Group 1, Group 2, Group 3 * Click Add against Group 1 and select the role/group/users. This will…

Hi @Катаев Артем , Create a calendar with your business days and work hours. example: 09:00 --18:00 EDT Mon-Friday and add this calendar to the required SLAs. i.e . When a user creates a ticket past 18:00 EDT, the SLA will start only after next working day 09:00 AM. Go…

Hi @Tomasz 1. Do your bulk edit consists of different projects ? If yes, then read below. You can disable email notifications for a particular bulk operation by deselecting the Send Notification checkbox in the bulk operation wizard. For this option to be available, you must be a Jira administrator or project…

Hi @Tomasz , Make use of Bulk edit and you can uncheck "Send notification". No user will receive any emails for the change. 

Hi @Sreenadh , Native Jira doesn't provide this functionality. You need to check the marketplace if any apps provide it or not. You could take a look at ProForma forms https://marketplace.atlassian.com/apps/1215833/proforma-forms-checklist-for-jira?hosting=cloud&tab=overview Feature request was alredy raised for this long…

Hi @Sreenadh , This link describes how to add approval. You need to modify the related workflow where you need approvals. https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/

Hi @Hans Hoogstrate , The embedded H2 database is only supported while you are evaluating Confluence. You must migrate to a supported external database before using Confluence as a production system. You can check the supported platforms here: https://confluence.atlassian.com/doc/supported-platforms-207488198.html Please…

Hi @STurner , Welcome to the community !!

Small correction: If still issue persists, please create a ticket in https://support.atlassian.com/contact/ and provide the catalina.out and atlassian-jira.log files with the time of restart. 

Hi @Rajeev Desai , If you are using the JSM in-built created Vs Resolved report, then you need to just modify the series JQL and Label for Resolved. https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-custom-report/ 

Hi @Deepan Kumar Raghavan Vasu , * Before the starting the the jira, was there any changes like jira upgrade, file modifications etc. ? Please revert the changes and retry. * Did you try to clear plugin cache and restart ? Steps to clear plugin cache is explained…

Hi @Ste404 , Currently JIRA Service Desk supports all custom fields except Group pickers in the customer portal. There is already a suggestion ticket to enable this field. https://jira.atlassian.com/browse/JSDCLOUD-86 List of Hidden fields and unsupported fields for request types are mentioned…

@NANDHANA_VAZ 1. If the project uses a separate notification scheme, then modify it and select project role for Issue assigned event. You can add roles like admin, team etc as per your Jira config. I would suggest create a copy of notification scheme if project is using shared scheme and assign new scheme to the required…

@NANDHANA_VAZ Yes, each triggers are different. Emails are sent only if the specified field in automation or notification scheme has any value in it. It is not necessary that assignee field has value when ticket is created. It is usually "Unassigned". Generally we make use of Notification schemes to notify assignee and…

Please note: Request participants is only available in Jira Service Management projects. It should not be empty when you are creating a ticket. If you are using this automation in Jira software/work management projects, then it will throw error as below|