Rilwan Ahmed Community Champion

Hi @Renato Tovar , Please try creating a Group Picker (single group) custom field and name it as "Assignee Group". You can create few groups in your jira user management like IT Group, Level 1 Support , Level 2 Support and add required users to the respective groups. When a ticket is created, the Level 1 group pickups and…

Hi @AMortha , Welcome to the community !! Please go to Admin settings --> System -->Audit logs When the screen opens, please search using "custom field created" . The name in the author column is the user who created the field. To know about audit logs, please go…

Hi @Devendar Gangapuram , In native jira server, you cannot do this action automatically. Workaround: Create Issue security schemes and update the ticket to required issue security based on the field value. Only users who are part of security schemes can see the tickets if though they have access to the other tickets in…

Hi @Christine P. Dela Rosa , Thanks for the Challenge. I just cancelled one of the weekly meeting where I was 0.001% needed. I saved 30 minutes of my time and used it for a beneficial learning on my career goals. 

Hi @Mario Tonin , From the error, it says the user who will drop an email will need the license count. But in Jira service management, you can setup email requests in the project settings. For JSM, please go to your service project settings --> Email Requests and then setup the email for ticket creation. Also in the…

Hi @Apsara Dissanayake , I need to do this in Automated way. May I use Postfunction or scheduled job for this? -- There is not possibility for this in native jira. 

Hi @Apsara Dissanayake , Welcome to the community !! To move a ticket from project to another project, you need to have Move Issues permission in source project and Create Issue permission in destination project. If you have the required permissions, then write a JQL to fetch the required tickets and make use of Bulk edit…

Hi @Sharon Porat , Welcome to the community !! In the native Jira server, you cannot achieve the requirement. You can make use of Automation for Jira add-on to achieve this. i.e. When == Issue updated If == Add JQL condition Then == Send Email To know more about available triggers, conditions, actions go through…

Hi @Paul Wiggers , Congrats on the new position. 

Hi @Priyanshi Maheshwari , Welcome to the community !! You should be a jira system admin to make changes to the workflow. Are you an admin ? Do you get any error or you don't have an edit icon/button ? Are you using Jira cloud or Datacenter/server version ? Share some screenshot so that I can assist you. 

As still we are working from home, the sudden calls which I receive on my laptop will always have either my 2 daughters shouting/playing sound OR the vehicle honking sounds as I stay near to the main road. I always apologize for the sounds and thank the other person for bearing with it :)

Hi @Dean Losurdo , You should add the opsbar-sequence property to the transition. It works. In my example: I have added opsbar-sequence = 5 for All --> Awaiting Implementation. All other transitions are added with values 10, 20, 30 etc. You can see the attached ticket screen. Awaiting Implementation is displayed on top of…

Hi @Lakshmanan Pichai (TCS) , Welcome to the community !! "~" is similar operator to LIKE in SQL, but it is allowed only for text type fields. To make use of better text search, please see the examples given in https://support.atlassian.com/jira-software-cloud/docs/search-syntax-for-text-fields/ 

hi @Sreenadh Logout, login back and select the template same as the existing project template and retry. 

Hi @Vanessa Wilcken , Welcome to the community !! In attachment macro settings, you have an option to enable Upload or not. You can go through below link for more details: https://support.atlassian.com/confluence-cloud/docs/insert-the-attachments-macro/

Hi @Bn , This cannot be achieved in native jira as per you requirement . Instead you can make use of a new custom field of type "Select List (cascading)" and name it as Company-Location. This is how field look in ticket. Once you create the field, add the countries list first and then against each country, you can click…

Hi @Sreenadh , 1. No. Projects that share configuration share * issue types * workflows * screens * fields * permissions * notifications Components, users, automation, version etc. will not be used from existing project 2. If the projects are already created and not with shared config, then modify each project. It wont…

Hi @Katerina Moucha , Welcome to the community !! If you want to restrict customers to a specific project, you must change the "Customer permissions" to "Customers added to this service project only by agents and admins". This option means that only people that admin/agent adds to a project will be able to access the…

Hi @Sreenadh , Yes. New project will be created using existing projects schemes. i.e. Workflows, permissions, notification, permissions and screens. Please note: When you modify the schemes/workflow in one project, change will be applied in another project also which uses the same schemes. 

Hi @Ganesh , To migrate from Jira server to Jira DC, you need to get the license for Jira DC and apply it it the jira server. This will auto change your server to DC version. Once you applied the license, you need to Set up your cluster. Instructions are present…

Ok, I can join call now

Hi @Estera Bejan , Welcome to the community !! In the new issue view, each user can sort their comments by newest or oldest first from the issue itself. Your jira admins can change the default view of comments as mentioned in https://support.atlassian.com/jira-cloud-administration/docs/change-the-default-order-for-comments/

Hi @Thurayya Tabbara , As you are in free cloud version, you cannot manage spaces and recover the permissions. The only solution I can provide you is to check what groups have the admin permission on the space and yourself to that group. i.e. go to https://<baseURL>/wiki/spaces/spacepermissions.action?key=<space_key> In…

Hi @Bruno Oyen , Which is better ? The page what you had created or the workaround I gave ? If my workaround helps you, please accept the answer. Users with similar query will find it useful 

Hi @Bruno Oyen , Welcome to the community !! You cannot change the font size like 9, 10, 11, etc. The available option is to select the required text and Superscript or Subscript them in page edit mode To add headings, select the required text and in edit tool bar, select the required heading sizes. Use text style "Normal…

Hi @Sreenadh , You cannot create users with credentials. You can only invite users by mentioning the email address. To invite a user to your JSM project, go to project --> customers tab in the left side bar Click Add customer. Once added, customers will receive an invitation email. Here is the link about Customer user…

Hi @Sreenadh , Logout from your instance, login back and follow below steps. Go to Main menu --> Projects --> Create Project In left sidebar, select Service management under Project Templates Select the required template (IT/General/Legal/HR etc) Click Use Template, give the details and click Create. If you are still…

Hi @Eunju Lee , Please accept the answer if it resolved your problem. Users with similar query will find it helpful. 

Hi @Sreenadh You can just create many ITSM projects in one Jira instance. If you use shared configuration while creating new project, then any modification to first project schemes will impact the other project. If you are using totally different workflows, screens, permissions etc., then create the required schemes first…

Hi @[deleted] , Please go through the supported platforms and upgrade matrix as mentioned by @Trudy P Claspill . I would strongly recommend you to Create a replica of your Jira instance in a testing environment, Upgrade the test environment and then proceed with production. This will help you identify any issues during the…