Rilwan Ahmed Community Champion

Hi @Swaroop Kumar , You need to add approval step in your workflow as described in https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/. You can also update the customer notifications (JSM project settings -->Customer notification) for approval event if required.

Hi @Neal Culiner , 1. It is always suggested to try the upgrade process in your test server with your test server having the data synced from the production. This will help you find out any issues during upgrade, startup or later etc. 2. When a plugin is marked incompatible, you should either upgrade them to compatible…

Hi @Karthick prema , Welcome to the community !! I actually tried to copy and paste table content from excel to Jira description field. It worked without any issues Go to your project settings --> Fields. Click edit (pencil icon) against the Field configuration and check which rendered is used for Description field. If its…

Hi @Denys Pylypenko , Welcome to the community !! This is not possible in native jira. A suggestion ticket (JRACLOUD-1676) was raised long back with Atlassian for same feature but it was closed with resolution "Won't fix"

Hi @Punit Goswami , Version workload report is not present in team managed projects. It is available only in company managed projects.

Hi @Punit Goswami , Version workload report shows how much outstanding work there is (per user and per issue) before a given version is complete. To display these details, your project should have versions in it and the tickets fix version field should be mapped to one of the versions. 

Hi @Toomas Adson , If your Call centre software creates emails, then you can configure Jira Service desk project to read that email and it will create ticket from it (https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/) Else You would either search for market place apps…

Glad it solved your purpose @Jatin Bansal ! Please accept the answer so that users with similar query finds it useful. 

These reports will be generated. Burnup Chart Cumulative Flow Diagram Control Chart You can just go to reports section anc click on each reports and see what data are generated.

Hi @Jatin Bansal , Velocity report is generated for the completed sprints. The Velocity Chart will be displayed, showing the last 7 sprints completed by the team. More details in https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-velocity-chart/

Hi @Sreenadh , Yes. It can be done. Go to your required JSM project workflow, open in diagram mode, click on the required transition and click on "Show transition in the customer portal". Publish the workflow.The selected transition will be available for cusotmers as well.…

Hi @Sreenadh , You cannot share dashboards with customers. Dashboards are only available for licensed users. Please check https://marketplace.atlassian.com/ for any apps that suits your requirement. Please note: These apps could be paid ones.…

Hi @Maria Ahvenlampi , Refer below link to find the largest Confluence pages by storage size in the database. https://confluence.atlassian.com/confkb/how-to-find-the-largest-confluence-pages-by-storage-size-in-the-database-800862464.html Also Pages with too many tables, columns, rows add for page slowness. 

Hi @Cafarova Ainura , Welcome to the community !! At present, the native Jira doesnot have this condition. There is only Condition to block parent issue transition depending on sub-task status in present. Try JMWE add-on or You need to check https://marketplace.atlassian.com/ if there are other apps which can do the work. 

Hi @Devi, Gayathri , If your instance in Jira server or Data Centre, there are few causes and resoluttions mentioned in https://confluence.atlassian.com/jirakb/fix-gadget-titles-showing-as-__msg_gadget-in-jira-server-813697086.html Did you try them ? This task should usually be done by Linux/Network teams. If you are using…

Hi @Edgar Pusklevic , Please accept the answers which helped you. Users with similar query will find it useful

Hi @Swaroop Kumar , Glad it solved your issue.For another question, please create a new post. 

Hi @suganyam , I am not getting what is the cause for this issue. Request you to raise a support ticket with Atlassian support here: https://support.atlassian.com/contact/ Workaround I can suggest is, Create a new Request type and give a name. Add only Summary, Description and Attachment fields to it. Now go to Project…

@Ines Wendler This means the user "John Doe" doesnot exists in jira system. Try typing only John or something like "Jo" etc.

Hi @Mohamed Saad Taha , In native jira, there is no option to bulk Approve or Decline the requests. There is already a feature request and please vote for it https://jira.atlassian.com/browse/JSDSERVER-4496 There are few marketplace apps which does the work…

Hi @Capgemini functional team , Is the edit button missing in only page of a space OR on all pages in the same space ? If edit is not possible in only one page, then contact the user who last edited or created the page. In confluence, page level restrictions can be added. It overwrites the space level permisisons. Also…

Hi @suganyam , Sounds like someone has changed the customer request type which is mapped to your incoming mail. Please find out to which request type your mail is related to. Then check this request type for fields marked as required. Actually only summary and description should be required. Go to JSM project settings -->…

Hi @Muhammad Moazzam Hassan , This is project level setting. Changes in one project will not impact other projects. i.e. You can grant customer permissions in each project as required. 

Hi @Mohammad Munirud Doja , Welcome to the community !! As per Atlassian documentation, you would required one Data centre confluence as mediator for moving data between 2 clouds. All the steps are described in https://support.atlassian.com/confluence-cloud/docs/merge-multiple-confluence-cloud-sites/

Hi @Ines Wendler , Welcome to the community !! Go to the project --> Project settings --> User and Roles --> Click Edit defaults. Select the required user for "Project lead" and click Update. 

Hi @Martin Ellwart , If you are trying to move ticktes from one project into another project in same jira site, then you can make use of Bulk Edit --> Move tickets. https://support.atlassian.com/jira-software-cloud/docs/edit-multiple-issues-at-the-same-time/ Please note: You should have have move permisisons in source…

Hi @Swaroop Kumar , To run SLA based on request types, you need to modify the SLA. i.e. JSM project settings --> SLA --> Click Edit against required SLA and add the required JQLS in "Issues to display" section. You can add JQL as "Request Type" = "Fix an account problem (ITSM)" Please note: here ITSM is my project and Fix…

Hi @suganyam , Welcome to the community !! Project admins can make fields required or not in the JSM project settings --> Request type --> Select work category --> click on required Request type. Click on the field and you can check/uncheck "Required" Iif you are still having any issue, please share the error screenshot. 

Hi @mike_kloa , As part of the domain verification process, you claim the accounts on your domain. Domains in Atlassian cloud are used to determine which user accounts can be managed by your organization. You need to verify that you own a domain to be able to manage the accounts that use that domain in their email…

No. Seems kloa.atlassian.net is taken by someone else. Please create a new confluence site with different url. https://www.atlassian.com/software/confluence/pricing