Rilwan Ahmed Community Champion

Hi @shaibaz Qureshi , Once a issue/ticket is deleted, its gone forever. You cannot restore them. 

Hi @Pablo Marín , Please make changes in Project Settings --> Customer Permission. Set Service project access to Customers added to this service project only by agents and admins Refer https://confluence.atlassian.com/jirakb/limit-jira-service-management-visibility-to-customers-on-portal-779160886.html for more details.

Hi @Kieron L. Jones , There is no group manager/owner concept in Jira. So try below JQL and check if this solves your query. You can add more conditions like Project, resolution etc. Assignee Group in (XYZ, DEF, LMN)

Hi @Tina Strother , Please check the space permissions. The group user belongs to should have Pages - Add permission. If you cannot add group to this permission, you can add this particular user under Individual Users section.

Hi @Richard Briggs , Welcome to the community !! This feature is not enabled in confluence data centre. There is already a suggestion requests made with Atlassian. Please vote and watch for the updates. https://jira.atlassian.com/browse/CONFSERVER-60210

Hi @Sami Ullah , Welcome to the community !! Wiki Markup does not work in the New Jira Issue View in JSM Cloud. Hence you cannot add tables as you described. Related ticket: https://jira.atlassian.com/browse/JRACLOUD-69259 Workaround mentioned here is not active anymore. 

Hi @VuongCH , Welcome to the community !! You need to enable anonymous access under Global permissions (i.e. Admin settings --> Global Permissions, Direct URL: https://<baseURL>/wiki/admin/permissions/global) After global permission is enabled, you need to enable anonymous access in each space. Go to required Space -->…

You can find details about the incident in https://confluence.status.atlassian.com/. Multiple products are impacted. 

Hi @Georg Riha , Welcome to the community !! 1. Issue is only for you or other users also have the same issue ? 2. Did you check if the confluence in opening in different browser (edge, safari. Chrome etc)

Not in my knowledge

No

Hi @Ajay.Amrite , Please check if this article helps you https://community.atlassian.com/t5/Confluence-articles/Introducing-Findable-Drafts-a-better-way-to-start-pause-and/ba-p/2045347

Hi @Aswathi D , Go to project settings --> Permission scheme --> Update Work on issues. Work on issues grants permission to log work on an issue, that is to create a worklog entry. Please note: If the permission scheme is shared with other projects, changes will be applied to all shared projects. In this case, you need to…

Hi @Aswathi D , Go to project settings --> Permission scheme --> Update Assign issues. Assign issues grants Permission to assign issues to users. This permissions also allows autocompletion of users in the Assign Issue dropdown. Please note: If the permission scheme is shared with other projects, changes will be applied to…

Yes, Confluence system admins can only generate it. 

Hi @Ruud Brals , Welcome to the community !! If you are looking to send ticket field data details to users through notification, then go to JSM project settings --> Customer notification Select the required action where you need the field details to be sent and modify the template. See this article for more…

Hi @Sascha Schäfers Go to Project --> Project settings --> Details. You can change the category of the project there.

Hi @Sascha Schäfers , If you are looking to rename the project category, then please go to admin settings --> Projects --> Project categories tab. Click Edit against the required category and rename. This does not impact any project configurations/settings. Direct…

Hi @[deleted] , As I don't have access to your instance, I would request you to raise ticket directly with Atlassian Support in https://support.atlassian.com/contact/ . Provide them the support zip and also the page storage format in the ticket. Also some screen recordings will surely help to understand the issue better. 

Hi @[deleted] , 1. Did you try to add same link but with other words instead of '27 Jun 2023' ? 2. Try to delete the line, save the page and re-add. 

Hi @Yash Pradhan , If the workflow is not published, just discard it. Any changes made will be removed. If its published, then do as @John Funk mentioned. 

As @John Funk told earlier, its better you contact Atlassian support. I could not find anything related to Request type JQL operators in Change log https://confluence.atlassian.com/cloud/blog 

Hi @Murat Can Click on the transition, not status. And in next screen, you can add condition.

Hi @Tobias H , Go to menu --> Filters --> Advanced issue search. Run the same JQL and see if it works. I tried an example JQL "Request Type" = "Get IT help (ITSM)" and it is displaying the results. Also I added the automation rule and it did work without any issues. Please check the rule audit log to see if someone had…

Hi @[deleted] I see '27 Jun 2023" is added as link in the 3rd screenshot you shared. On click, is it not opening the page https://www.hkexgroup.com/Media-Centre/Insight/Insight/2023/Wilfred-Yiu/HKD-RMB-Dual-Counter-Model-and-Hong-Kong's-Growing-RMB-Ecosystem?sc_lang=en ? Sorry, I am not understanding the exact problem…

Hi @Marcel Schmaltz , When a project is created, the system takes the roles from Global permissions. You need to modify the users there i.e. Go to admin settings --> System --> Project role. (https://<baseURL>.atlassian.net/secure/project/ViewProjectRoles.jspa) Under each role, you can click on Manage Default Members and…

Confluence + Jira software + Jira Service Management

Hi @Emily _ DevSamurai , Welcome to the community !! If you have any questions using Atlassian products, please write them in https://community.atlassian.com/. Atlassian community members will assist you. 

Hi @Murat Can Welcome to the community !! As your workflow scheme is shared with 50 other projects, changes will be applied to all projects. Workaround: * Create a group and add only users who should be able to change the status/transition ticket * Create a copy of required Workflow and Workflow scheme. * Edit the copied…

Hi @Emilia Naydenova , Welcome to the community !!