Rilwan Ahmed Community Champion

Hi @Mohammed Haneefa Farook , * Go to your project settings --> Request type. * Click "fix an account problem" request type. In the screen opened, you will see "Assignment group(test)" and hidden mark in front of it. * Click on the field name and scroll down little. You get "Remove" option to remove field the from the…

Hi @Arti Bagewadi , Welcome to the community !! Remove attachments access depends on each project's permission scheme. You should have Delete All Attachments to delete attachments added by other users Or Delete Own Attachments to delete your own added attachments. Go to project settings --> Permission schemes. Check if…

Please click on the created team name as mentioned in above comment. You will get option to add people in next screen. More details in https://support.atlassian.com/atlassian-account/docs/start-an-atlassian-team/

Hi @Zein Saaeda , Welcome to the community !! On the main menu, click on Teams --> Search people and teams In the new page opened, you can click on your created team and add users.

Hi @Devin , Welcome to the community !! Regarding your question: If someone didn't have the 'view' permission for the space, can I add him to view a specific page in this space? -- This is not possible. User should have view permission on space and later it can be restricted. Workaround: * Create 2 main pages in your…

Hi @Claire Yusko , 8.5 will only be DC instance or will we get server version download as well ? Presently we are using 7.13 and want to migrate to latest version in coming months. 

Hi @Hendrik Hoesmann , Welcome to the community !! Please check if this workaround is OK for you ? Create a filter using JQL "reporter= Currentuser() and assignee is not EMPTY " and add subscription to it. This will send email added users only with their tickets. More details in about filter and subscription in…

Hi @Siva , Welcome to the community !! As this is a vendor plugin related, please contact them directly in https://appfire.atlassian.net/servicedesk/customer/portals Steps to configure gadget is described in https://confluence.snapbytes.com/enhancer-plugin/reports-and-gadgets/resolution-time-gadget

Hi @Maria Pelepas , Welcome to the community !! Please contact the Atlassian Support directly for the assistance through https://support.atlassian.com/contact/#/ Select options as below

Hi @MV test , Please try removing elements on the page or splitting up the page and see if that improves the loading speed. Large page, too many tables usually add for performance degradation. https://jira.atlassian.com/browse/CONFCLOUD-70197

Hi @Team Varolio , * make use of Permission helper and see what error you get. https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/#Permission-Helper * Please check their product access. Some project permissions are only usable if your users also have access to the Atlassian product that…

Hi @Spartans , Workaround I can suggest is: 1. Setup workflow approval as described in the https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals/ Instead of Approver field, you can make of user picker fields you need. 2. Go to JSM project setting --> Customer notification --> Edit "Approval…

Hi @Swaroop Bangera , Yes, this can be achieved. Please follow below steps Go to Project settings --> Automation --> Create new rule Select trigger as Issue created If you need any conditions, ad them under "If: Add a condition" In JQL section, type your query for which tickets you need sub-tasks to be created and click…

Hi @Prestige Park Grove , 1. https://www.prestigesparkgrove.in/ doesn't seems to be a confluence page. If at all it is a confluence page, then surely it is not Confluence cloud instance. 2. Try this workaround. * Go to page actions (...) > Attachments > Files * Click on the problematic attachment to view it * Go back to…

Hi @Team Varolio , The users should be part of Assignable User permission in the projects. i.e. Go to project settings --> permissions. (https://<baseURL>.atlassian.net/plugins/servlet/project-config/<PROJECTKEY>/permissions). Check which group/users are part of Assignable User . Add users to required groups/roles and…

Hi @Atul Dattatray Bhujbal , In confluence cloud, you cannot remove the "Created By". There are few suggestion requests raised and you can vote and watch for the updates. https://jira.atlassian.com/browse/CONFCLOUD-30449

Hi @[deleted] , Create a filter (example: Project = ABC and Issue type = "Change request") and save it. This will only list the change requests. Now add this filter in the jira calendar gadget. Calendar will display only Change requests.

Hi @Peter Rufo , Go to Admin settings --> system --> Mail Queue. Check if emails are pending. Finally check atlassian-jira-outgoing-mail.log to know if there any errors. https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html

Please check my second point in previous comment. 

Hi @Peter Rufo , Welcome to the community !! 1. By default, users will not get notified for their own changes. Ask each users to go to their profile (https://<baseURL>/secure/ViewProfile.jspa) --> Edit Preferences --> Set My Changes to Notify me. 2. Go to any ticket --> Admin --> Notification helper. Check if user will…

Hi @Dave Prevost , Make use of project Automation rules. Don't use global rules. i.e. Go to ITSM project settings --> Automation --> Create new rule as below Use JQL condition "request-channel-type = Email"

I list out new restaurants and make a visit. New restaurant, new food :)

Hi @[deleted] , Change calendar is only available for JSM Cloud. As you are in server/Data center, it is not available yet. As a workaround, please check with Jira calendar gadget works for you. 

This is because you are not confluence admin. Please contact your confluence admin team for assistance. 

I agree. Vision and Mission should be understood

I got lot of ticket, But don't have to pay the fine. --Jira

Hi @Martin Crawford , Welcome to the community !! In native JSM cloud, we cannot integrate AD. There is a suggestion request raised. You can vote and watch for the updates. https://jira.atlassian.com/browse/JSDCLOUD-1015 Also see if Atlassian access works for you.…

Hi @Sudha Kochar , Welcome to the community !! I would suggest you to contact the plugin vendor directly in https://marketplace.atlassian.com/apps/1230665/sharepoint-connector-for-jira?tab=support&hosting=cloud 

Hi @Chandrasekaran Prema , * You need to export space from confluence1. i.e Go to space settings --> Content Tools --> XML --> Custom Export --> Select the required pages and child pages and click Export * Now go to confluence2, Admin settings --> General configuration --> Backup & Restore --> Upload the xml file under…