Rilwan Ahmed Community Champion

Hi @Chandrasekaran Prema , Welcome to the community !! Confluence 1 and Confluence 2 are cloud version (url will have atlassian.net) OR it is self hosted instances? If its self hosted instances, does it have same confluence version ? 

Hi @arno , Confluence does not store successful login count in the database.

Hi @Daria Karpiesiuk , Welcome to the community !! Please check if you are encountering this problem Tables that exceed the width of a page, particularly with images in them, may not display properly. See this Knowledge Base article for more information.…

Hi @Kyle Song , There are two different scenarios: 1. If the users are customers, then make use of Organization field. Users who are part of Organization will only be able to see their tickets More details in 2. If users are agents (users part of project team), then you need to make use of Issue security scheme so that…

Hi @arno , Confluence does not store this information. A suggestion request was raised long back and it is not implemented. Please watch and vote the ticket CONFSERVER-55854 for updates.

Hi @harish.thakare , Welcome to the community !! 1. You can import tickets (i.e. Create new tickets) using CSV import. First prepare a csv file as described here. Then Go to admin settings --> system --> External system Import --> CSV Upload the csv file and select project and map the fields. Please note: Try import only…

Hi @Victor Venz Move page action with many child pages takes time to reflect the changes. 

Hi @Imoh Akpaetok , Welcome to the community !! Once users are created they are automatically counted towards billing even if they don't accept the invite or log in. A user must be explicitly deactivated, deleted, or removed from a synced user directory (if you have Google sync) to not count towards billing Refer FAQ for…

Hi @Venkata Ganesh Reddy Sangana , Welcome to the community !! At present, Jira/confluence does not have a functionality to easily identify the users that didn't have logged in the application over a specific amount of time and delete it. There is a suggestion ticket where this feature is requested. You can vote and watch…

Hi @Paul Gautier , The project notification scheme can send email to the assignee, reporters, single user, email address etc. based on ticket created action. More details in https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/ Let me know your exact requirement on why are you trying…

Hi @Michael Krüger , 1. When a jira macro is added, the page checks for the permissions for each ticket before it displays. So there is slowness is page loading. 2. There is already a know issue for Slow Page Load when confluence page contains a lot of links…

Hi @Vasanthakumar V , * You can't delete/remove a user from Jira if they’ve reported any issues, commented on any issues, or been assigned to any issues. * Rather than deleting a user, deactivate their account. Deactivating a user's account will prevent it from being used, but it will preserve that user's history of…

Hi @Sascha Schäfers , Go to each project settings --> Customer permissions. Set the Service project access to "Customers added to this service project only by agents and admins" More details in https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/ Same settings helped user…

Hi @Kalyan Kumar Das , if you are looking to know all tickets which has attachments, then use JQL as below project = "ABC" and attachments is not EMPTY

Hi @Patricia Bascom , 1. Below link has the solution for your problem. https://confluence.atlassian.com/confkb/trying-to-add-confluence-users-to-a-group-throws-directory-does-not-allow-updates-error-in-logs-302812802.html Refer Internal directory section for solution. 2. Also go to Admin settings --> General configuration…

Hi @Wojciech Andryszek_Deviniti , If you want to do calculations (loss, profits etc), then it might be difficult using Jira. But to follow a process like approval , request status etc. for any finance transaction requests, then JSM is the tool for it. 

Hi @Wojciech Andryszek_Deviniti , What do you exactly mean by "cash flow framework" ?

Hi @Alex , From on Project 1 automation rule, you can create parent ticket in Project 2 using action/trigger "Transition Issue". But you cannot create sub-task in Project 2. You would need to create a new rule in Project 2 to create sub-task using "Issue created" Trigger. Sample rule screenshot below. Here I am creating…

Hi @Salim Shaikh , I have not tried this. You can try your luck. 

Hi @anita.tempert , In the send email action, you need to use the field ID. Example: Affected hardware is a custom field with ID 10040. To get the value in email, rule should have syntax as below Affected hardware is {{issue.customfield_10040}} To get the field value, go to Admin settings --> Issues --> Custom field -->…

Hi @Salim Shaikh , Welcome to the community !! You can only delete statuses from inactive workflows. If the workflow you are trying to edit is currently used by a project you will need to: * create a copy of the workflow, * delete the status in the copied workflow (which will be inactive) * associate this newly created…

Hi @priyanka.z.lnu , Welcome to the community !! Below link gives you step by step guide to generate HAR file based on your browser. Hope this helps you. https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html

Hi @Aleksandr Ganiyev , can Jira indicate which employee online or offline ? -- Native jira cannot identify. 

Hi, The HTML macro is disabled by default. You'll need Confluence Administrator or System Administrator permissions to enable this macro. To enable the HTML macro: * Go to > Manage apps. * Select System from the drop down and search for the Confluence HTML Macros system app. * Expand the listing and enable the html…

Hi @G Ashok , Please refer to Redirect at page level described in https://confluence.atlassian.com/confkb/how-to-redirect-confluence-users-to-a-new-url-976758203.html. i.e. When a user opens https://Confluence-connect-example.com/display/HOME/AAA+Connect+Home, it will auto redirect…

Hi @Büşra Öztürk , User should be part of project to assign the tasks.

Your project has atleast 8848 tickets (I see key GIIS-8448). Please check the count for each users using JQL provided in previous comment. Don't check only tickets created recently. 

Hi @Aleksandr Ganiyev , System checks for all the tickets assigned to the user and which is not resolved. Not only the present created tickets. Please run the JQL for three users and see their total non-resolved tickets. * Project = GIIS and Assignee = Nijat and resolution = Unresolved * Project = GIIS and Assignee =…

Hi @Aleksandr Ganiyev , You can do it by making use of project automation. Create Rule as below. i.e. Go to Project settings --> Automation --> Create new Create a trigger == Issue Created Then Add an action == Assign Issues Assign the issue to == A user in a defined list: Method to choose assignee == Balanced Workload…

Hi @Sandy Jadhav , Welcome to the community !! Your Organization is using Jira Server/Data Centre version. So there is different app for this. You can download it from https://play.google.com/store/apps/details?id=com.atlassian.jira.server More details about the app, how to configure and the requirements are described…