Rilwan Ahmed Community Champion

Hi @Rob McBride , If your intention is to share the incident details to unlicensed users, then make use of request participant field which can be updated using automation rule. Project settings --> automation rule --> THEN: Edit issue --> Request participants. Users in request participant field does not consume the…

Hi @Hannah Hughes , Welcome to the community !! You can find all the project associated to the scheme in settings -> Issues --> Field Configuration scheme Direct url: https://<domain>.atlassian.net/secure/admin/ViewFieldLayoutSchemes.jspa

Hi @Sarita Tewari , Welcome to the community !! Can you please explain more what is the issue along with the screenshots, URL where you are creating the issues etc. for better understanding. If this is related to your organization jira, better to contact your Organization Jira admin to understand the flow. If you are the…

Hi @Ashwini Sarangamath , Welcome to the community !! unfortunately all you can do is delete the macros from the pages by editing them out.

Buttons in customer portal are transitions in Jira workflow. Go through this article to enable the customer portal transition. You need to enable both the transitions so that customer can view them as buttons…

Hi @Rajan Dangol , My workaround: You can achieve this by creating new statuses Level 1 Escalation, Level 2 Escalation etc. and creating the appropriate transitions from required status. Example: Waiting for Support --> Level 1 Escalation Level 1 Escalation --> Respond to Customer --> Resolved Level 1 Escalation -->…

Hi @Crede Harrison , Welcome to the community !! To access information related to user picker custom fields, enter the field name in between {{ and }}. For example, if you have a custom field called "Squad leader" and you want to access the display name for that user then use {{Squad leader.displayName}} More details about…

Hi @Nahuel Logghe , Please check if solution in below link works for you. AS per article, this situation usually occurs when the user is invited to the site as a portal-only customer account and an Atlassian account using the same email address is created afterwards, causing duplicate accounts to exist for the same user…

Hi @Wioletta , Welcome to the community !! "I would like to get a single drop down list for Assignee field when i choose Assignment Group, so i can choose only one user from this specific group." -- This is not possible in native jira Similar question was provided an workaround by @Riley Venable in…

Please accept the answer if it solved your query. Users with similar query will find it helpful 

Hi @nissitjhin , Welcome to the community !! Community licenses are intended for charitable organizations with a mission to better the world. Atlassian Statuspage will offer eligible non-profit organizations a 75% off discount for any monthly public or private plans. Eligibility criteria is as follows: * Your organization…

Hi @Venkata Kiran Konduri , Welcome to the community !! Open the Jira ticket link and scroll little down, you can find "Add a comment" text box. If you are not able to find it, it means you are not granted "Add comment" permission on the Jira project. Contact your local Jira admin for the access. 

Hi @Eran Roiter , Modify the rule as below. * WHEN : Issue Created * IF --> Related issues condition* Here select related issue "Parent" * Condition: "Matches Specified JQL" * Matching JQL: Enter the JQL for parent ticket search Example: Label = "Test 234" * THEN: Edit Issue --> Select field "Label"* select "SET" and 'Copy…

Hi @mummareddy supriya , Yo don not have Jira System Administrator access on your Jira. Seems you are granted only Jira Administrator access. Refer this article to know about the difference between both the roles.

Hi @mummareddy supriya , For Data Center: In the admin page, type gg on the screen and search for Announcement or Banner. Check if the page opens. OR try direct url to open https://baseURL>/secure/admin/EditAnnouncementBanner!default.jspa For Cloud: There is an existing bug. Disable the New JIRA Experience in the profile…

Hi @Alain Kovacs , Go to Admin settings --> User management --> Search for the required project Now on the Actions column, select show details. In the new page opened, click on 3 dots against Jira/Jira Service management and select Project roles.

Hi @Iris Ayelin , You can enable the settings mentioned by @Lisa Forstberg directly in url https://<baseURL>.atlassian.net/jira/settings/products/servicedesk/customer-access

Hi @Iris Ayelin , Enable Email requests for your project. Any user can just send email and Jira will create ticket. Refer Add a custom email account and How do customers send requests by email? for more details

Hi @Hans Polder / @Ritesh Khatri , Go to your cloud instance, in the main menu bar left corner, click on "?" --> Give feedback about jira. There you can fill the details and select "Yes, Atlassian teams can contact me...." option.

Hi @Ritesh Khatri , You can share your ideas at jira.atlassian.com, Atlassian Jira instance is for collecting suggestions and feature requests. If someone replies, you can ask for a call/meeting :) Or if you want to report any issue or need any help, contact Atlassian support directly…

Hi @Salahhuddin Al Ayubi Samsuddin - , Welcome to the community !! Is there a way to always back up JSM/JS/Confluence so that in the event of such incidents, the backed-up data can be loaded into an internally hosted BCP system to continue business as usual (BAU)? -- If you are using Atlassian Cloud applications, then this…

Hi @Ree Kent , I did not like this part "How does it work? After completing an activity, by either finishing a course or attending an event, candidates will enter information about the activity in the CertMetrics portal." -- System should have auto updated the activities in CertMetrics. 

Hi @bartlomiej.jochym , Anonymize users is still NOT available in Jira cloud. It is only available in data center. There is already a suggestion request. You can vote and watch for this ticket https://jira.atlassian.com/browse/JRACLOUD-76571 There is a workaround given by @Angélica Luz…

Hi @erik-foxcroft , On your confluence instance, Go to Profile --> Personal setting --> Email. make the necessary modifications to reduce the emails. Direct url: https://<baseURL>.atlassian.net/wiki/users/viewmyemailsettings.action

Hi @Aaron Quek You are using confluence data center/server instance. Refer to the data center documentation. use { as shortcut key to add macros instead of /

Hi @Aaron Quek , Welcome to the community !! You seem to be using confluence data center/server version and referring Atlassian cloud documentation. There are 2 variants of confluence. * Atlassian cloud confluence - url will have xxxxxxx.atlassian.net in it. "/" is used as shortcut to add the macro to the page in this…

Hi @Shani Levi , Welcome to the community !! Native jira does not have this feature. You need to search in Atlassian Marketplace for the apps based on your requirement.

Hi @v-ajaygite , Welcome to the community !! * Atlassian has not mentioned the frequency for the change, but they have provided the situation when the range can be changed. * Don't forget to subscribe to Atlassian IP ranges notifications.

Dear @Ömer , Please contact Atlassian Support directly in https://support.atlassian.com/contact/#/

Hi @Ömer , Welcome to the community !! * Verify if you have spelled correctly your email address * Did you check your spam/junk folder ? * Does your organization allow emails from external domains ? * Check all your folders/subfolders