Rilwan Ahmed Community Champion

Hi @b_hafez , As this is a plugin related, its better to contact the Plugin support directly in https://marketplace.atlassian.com/apps/1216451/smart-checklist-for-jira-pro?tab=support&hosting=cloud with all the steps to reproduce

This is the mapping we use and save a lot of work when we have 1000's users in jira. Users --> Groups --> Roles/Permissions scheme

Hi @[deleted] , It is always better make use of groups in "users and role" instead of adding users one by one. So when you get a request to add user to particular role, you just need to add user to the group. This will help when you get request to grant users same user as existing one. You just need to add new user to…

For users who are upgrading Bamboo from older version to new version (example: 9.6) in windows, the .exe file is not present now. You need to download the zip file and then extract it. When setting up the bamboo home to old path, you need to add one more slash "\". Example: If your existing home directory is in C drive -->…

Hi @Dick , New resolution values can be added. Go to Settings --> Issues --> Resolution. Add the required values. Direct url: https://<domain>.atlassian.net/secure/admin/ViewResolutions.jspa

Hi @光野　かおる , Welcome to the community !! You need to make use of Field required validator for Create and Close transitions. When this is applied, until the field are updated with values, user will not be able to create ticket or Close ticket. To add validator, * Verify the workflow used by the selected issue type *…

Hi @Arun Prasath Welcome to the community !! You need to add "Resolution" field in the Edit and view screen of your issue type. This will allow you to select the Resolution form the drop down. Please note: 1 ticket can have only one resolution at the moment. This is a single select field. 

workaround is in https://jira.atlassian.com/browse/JRACLOUD-46365

Hi @Deepak Srinivasan , Welcome to the community !! 1. For new lines while importing -- There are already bug created JRACLOUD-65671 and JRACLOUD-65671 Please refer to the workaround mentioned in JRACLOUD-65671 2. For new lines in Automation -- Just hit "Enter" from keyboard where you need the new line in automation rule.…

Hi @Thomas REGNY (Tom) , Welcome to the community !! Please contact atlassian support directly in https://support.atlassian.com/contact/#/

Hi @Anu Edirisuriya , Seems your domain is verified and accounts are managed. Only Administrators can change users' full name if the domain is verified, otherwise, the users need to go to https://id.atlassian.com/ and login with their accounts to change their full names. Jira admins can follow below steps to modify the…

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@Vivek Chaudhary Welcome to the community !! On above of @Divya Shree 's comment, you need to check with your Jira admin or your colleagues to know what actually the Phase ticket type is used and what is the flow for this ticket type. 

Hi @Anu Edirisuriya , Welcome to the community !! * Ask user to go to https://id.atlassian.com/manage-profile/profile-and-visibility and make required changes. * Go to Admin settings --> User Management --> Search for required user and click on action button ( 3 dots) --> Show details --> Suggest changes. This will email…

Hi @avinash kimidi , Welcome to the community !! Please share the JQL used, expected result and the error screenshot so that we can assist you. 

Hi @Anette Noll , Use JQL as below Project = "P0ZEAE"and issuetype in ("Task KATB", "Sub-task KATB") and status changed to "completed" during (startOfWeek(-1w), endOfWeek(-1w))

Congrats @Fahad Mubarik !!! Yes, you are right. Just reading or watching videos will not suffice. You should have good practical experience

Hi @Sanam Malleswari , Welcome to the community !! Please contact the JEditor vendor in https://jeditor.zendesk.com/hc/en-us/requests/new JEditor team decided to stop JEditor Cloud development and focus on JEditor Data Center. More details in https://jeditor.zendesk.com/hc/en-us/articles/360052575012-JEditor-Cloud-canceled…

Hi @Rajita Singh , Welcome to the community !! Please contact your Organization confluence administrators or your support team. Atlassian community members will not have access to your systems.

Hi @Nicolas Andika , Check this https://marketplace.atlassian.com/apps/1220209/checklist-for-jira-free?tab=overview&hosting=cloud You can always make search in https://marketplace.atlassian.com/ and find required apps. Example: https://marketplace.atlassian.com/search?query=checklist&hosting=cloud&price=paid Please note:…

@Vivianne Guillaume , Welcome to the community !! As suggested by @Tobias H , make use of scheduled trigger and run now option from it. But make sure you try in a small bunch of tickets first. i.e. in JQL condition, instead of giving whole JQL, give something like issuekey = ABC-1, so that automation runs only on one…

Hi @Khammampati Surendra , Confluence does not allow to import spaces with existing spacekeys. If the solution mentioned by @Sagar Mahajan is complicated, then try this workaround. 1. In source confluence (if its above version 8.3), copy the space and give new spackey which does not exists in target confluence Please note…

Hi @Ross Edwards , Welcome to the community !! Below article contains steps by step guide to prepare csv file for ticket imports into the jira project. Hope this helps. https://confluence.atlassian.com/servicemanagementserver/creating-issues-using-the-csv-importer-939937206.html

Hi @Aarish Irfan , Welcome to the community !! Become an Atlassian community leader, answer online or get the points by means mentioned by Atlassian. Based on that, Atlassian will provide you free voucher for certifications. More details in https://ace.atlassian.com/leaders/

Hi @Malka Jackson [Isos Technology] , There is no workaround for your query. https://jira.atlassian.com/browse/CONFCLOUD-69470

Hi @Hari Sharan Gajmer , Welcome to the community !! * Did you make any changes to dbconfig.xml or any other files, before starting the confluence process ? If not, then no changes will be applied. * If its a new install, then you can generate trial license from https://my.atlassian.com/products/index * If there was an…

Hi @Austin Stone , Go to your profile settings. Under Jira labs, you can find it. https://<baseURL>/jira/settings/personal/general

Hi @Nikka , Welcome to the community !! The JQL query while creating rule will display the present outstanding tickets. But the rule works on the WHEN Trigger + the JQL condition. 

Hi @Lea S , Make use of texts and smart values in the "Content" section. To know what all smart values are available, click in " { } " as shown in attached screenshot. More details is inhttps://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/

Hi @Lea S , Project admin or Jira administrator can make use of Automation rule for this. i.e. Go to project settings --> Automation. Then Create new rule as below. When: Issue Assigned IF: "JQL Condition". Add assignee JQL to map Then : Send Email Sample screenshot attached for your reference