John Funk Community Champion

Hi Sumita - Welcome to the Atlassian Community! Controlling things like Groups and Users and Teams are reserved for Org Admins. So, unfortunately, if you need someone to be able to do that, they need to be an Org Admin if the person is not a part of the Team.

Hi Sravani, There a couple of ways to approach this. You can create a few custom Data fields and then add an automation rule to populate the value of the field based on the work item transitioning to (or out of) a status. Then you can later do another automation rule to calculate the difference between two fields. The…

Hi Mateo - I am going to mark Nancy's answer as accepted. Please let us know if you still have questions. 

Hi Dagne, If I am understanding you correctly, you are receiving requests into a JSM portal. And you want to work on those requests in a Jira Software or Jira Business space. If that is correct, then you can create an automation rule that will Clone the JSM ticket (either when created or manually) into the Marketing space.…

Hi Nisha - Welcome to the Atlassian Community! See if this Article helps you. https://community.atlassian.com/t5/Jira-articles/Creating-a-Flexible-Recurring-Task-Issue/ba-p/2040862

Hi deseymour, What you have right now only runs once a year. Notice it says June 1 - but of 2027. Change that to every one 1 months. Then see if it moves to July 1 of this year. 

We played a lot of Parcheesi and Sorry growing up. 

Hi Innovate - Welcome to the Atlassian Community! I am marking Valerie's answer as Accepted. Please let us know if you have more questions. 

Hi Ashima, There are a variety of ways to do this. One is to get an Atlassian Marketplace app that tracks that very well. The other is to create a custom field and populate it with an Automation rule. 

Hi Navid - Welcome to the Atlassian Community! Any update for this? Did you see any errors as Mohanraj asked? 

Glad to hear!

Hey Jacob, You should go ahead and open a support ticket with Atlassian. There's probably something behind the scenes they will need to reset. https://support.atlassian.com/contact#/ Best of luck!

Hey Ben, I'll ask my usual question - why are you using Zendesk and not JSM? Then you wouldn't have this issues. :-)

What didn't work? What were you trying to do that you couldn't? And there are no cards on the board. Is your board filter configured correctly to pull in work items? 

Glad that cleared some things up! If the answers were helpful would you be so kind as to click on the Accept Answer buttons for both so we can close this out? Thanks!

Hi Senthikumar - Welcome to the Atlassian Community! I am marking Shalini's answer as Accepted. Please let us know if you still have questions. 

Hi Vera, No, there is no out of the box capability for this. However, you can try one of the Atlassian Marketplace apps to get this functionality. 

Hi Drew - Welcome to the Atlassian Community! I have no used Monday.com but I have done some migrations from it to Jira. That being said, I am not expert on the mappings. However, here is some terminology from Jira that might help. The first thing to know is that Jira has made several naming convention changes in the last…

Hi Karol, That should already be happening out of the box with JSM. If it is not, then you should create a support ticket with Atlassian to see why it is failing in that instance. https://support.atlassian.com/contact#/ But a couple of things to check first. Restricted Sharing Permissions - If the space setting "Who can…

Yes, that would be because it is a Business space board. I suggest creating a second board to see if that help you. Here are the instructions: https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018

Hi Prajwal - Welcome to the Atlassian Community! I assume you have worked out the issue by now, so I am going to mark Valerie's answer as Accepted. Best of luck!

Hi Amith - Welcome to the Atlassian Community! I suggest you give Rovo a try from the Confluence page. Navigate to the Confluence page, click on the blue Create button at the top of the page, and then select Create with Rovo. Then have a conversation with Rovo about what you are trying to do. 

Very nice article!

I don't use Team-managed, so not sure what might have changed. 

Yes, I saw a notice in the last few weeks about some changes coming to boards. But not sure if that is affecting it or not.

Hi Felipe, I am not seeing this - everything is working fine. Maybe it is a browser issue? Try clearing cache, using Incognito or Private window mode. Or try a different browser. Also, can you post a screenshot? 

You are welcome. 

Yes, a Jira Admin would probably need to add it. One thing to try - while on an open card/work item, scroll down to the very bottom on the right hand side and see if there is a Configure link/button. If so, click that and then see if you can add it to the layout there. You will need to be at least a Space/Project…

Maybe because it is based on Saved filters instead of Group? That's one difference I see between yours and mine. Also are these Team-managed or Company-managed?

It gives them more flexibility only in that they don't have to get a Jira Admin involved to do certain things. However, overall they have must less flexibility/customization that Company-managed. You constantly run into limitations with TMPs.