John Funk Community Champion

Hi Tobias - Welcome to the Atlassian Community! Since no one has answered this so far, I suggest you open a support ticket with Atlassian to get their feedback/guidance. Best of luck! https://support.atlassian.com/contact/#/

Hi Ratih - Did you ever get this straightened out? 

Hi Steven - The parent is Done and off the board. Are the sub-tasks for that parent also Done? If not, why not? If yes, then adjust your filter to not show sub-tasks if they are Done. 

Hi Brian - Welcome to the Atlassian Community! How long has it been since your last login? You should get email notifications warning you that the account will be suspended if you don't log in. 

Hi Natalie - can you be more specific? Is this an issue with the Jira Cloud for Sheets functionality? https://support.atlassian.com/jira-software-cloud/docs/use-jira-cloud-for-sheets/

Hi Vasco, Unfortunately, a third party plugin from the Atlassian Marketplace is the only way to achieve what you want. 

Hi Zeroocool - a working "day" in Jira is considered to be 8 hours. That's not technically the same thing as a business day in these terms, but it functions like one. You can set the number of hours in a "day" in the Jira settings and the timing of that day (9-5, 8-5, etc.). It is most likely that is what is affecting your…

Great! glad you found that solution. Why don't you post that as a separate answer so we can approve it and close this post out for future readers. :-)

No you don't need the issue type either. Just include the fields you are actually changing/updating - and the issue key, of course. That should not disconnect or update the parent field, unless there is some other rule that is also firing on update. Do a small batch or just a couple of tests for a couple of work items. If…

@Nancy S_ Bennett - Did this answer your question? Do you still have other questions about the need in your post? 

Hey @Nancy S_ Bennett - I should have been more clear that my comment was for Harry's last comment. No issue at all with your post. :-)

May actual suggest was for the user(s) to fill out a spreadsheet and then you upload the spreadsheet as a CSV into Jira periodically to create the work items. 

So you have 750 Agents you are paying for in JSM? That's a huge number - do all of them perform helpdesk functions? 

Hi @Projects Team - I assume this has worked itself out. But curious why the reference to a "database". 

Yes, that is helpful clarification. Can you provide the exact scenario/use case (step-by-step is best) and where the current process is breaking down? 

All of my relatives are special - they are family - HA! Aside from my siblings, and in regards to living relatives, it would be my Aunt Loraine. She turned 97 this year and served as a flight nurse in WWII. 

Well, first the Team-managed projects are very limited in functionality, and I always strongly suggest people avoid those. You might try spinning up a Company-managed software project and put in just a few work items with the desired hierarchy and see if the Timeline there reflects what you hope to see. 

Agree with LC - it's about good education and communication. When in doubt, overcommunicate as to the desired result of their use of Jira. I also tend to emphasize that there are many people downstream of their actions that are depending on good and timely information. They are part of the team, and that helps the entire…

Hi Boyan - Thanks for the post. I use them as temporary board changes without having to change the entire board filter to test something or, again, make a short-term temporary change to the board. Also, the board filters are often used in other places such as dashboards or reports as @Rebekka Heilmann _viadee_ has…

Hi L Cha - Welcome to the Atlassian Community! Did you get this worked out? 

Were you updating the parent value? If not, just removed that column from the update, it is not needed. 

Hey Bethany, Did you ever come up with a solution? If so, what was it? 

I am talking about the Completed status on the board, not the sprint field. 

Hi Sam - Welcome to the Atlassian Community! It might just be a syntax thing - try putting {{issue.parent in the first part. Also, take a look at other guidance here: https://community.atlassian.com/forums/Jira-articles/Two-ways-to-update-the-Team-field/ba-p/2567910

Hi Ekaterina - did you ever get this solved? If so, what was the final solution?

Hi Dhanisha - I am marking Bill's answer as accepted. Please let us know if you still have questions. 

Well, it might be associated with an outage currently affecting the Attachments.

Hi Harry - Welcome to the Atlassian Community! Is the Completed status in the last column of the board? Regardless of the status and other things, the Status must be mapped to the last column of the board. 

Hi Kristen - Welcome to the Atlassian Community! First, which type of project are you using? Company-managed? Team-managed? Software? Business? I assume it is not JSM. 

Hi Alexandra - Welcome to the Atlassian Community! I would say no as the Assets module is specifically connected to the JSM product. Also, with DC going away soon, you should start to look at a migration to Cloud sooner rather than later.