John Funk Community Champion

You are welcome. Please consider clicking each of the Accept answer buttons above for the answers that met your need. Best of luck and let us know how we can be of further help.

Hi Varvara, You might consider capturing the data in a spreadsheet and then doing a CSV import to create the work items. 

Elements Connect (external data fields for Jira) and Refined for portal configuration are two of my favorites. I guess that Deep Clone and Revyz's suite of tools would also qualify under ITSM.

Hi Wamos - Welcome to the Atlassian Community! If the users have access to the work item, why are you trying to hide that field? They can still get to the full work item. 

Just keep working through it, it will eventually allow you to submit. Just tell it NO it didn't help. 

Hi Ronald, Can you verify if you are creating new issues or updating existing issues?

Olá Alexandre, Primeiramente, não é uma boa ideia excluir cartões. É melhor adicionar um status ao seu fluxo de trabalho, como Cancelado, Abortado, Abandonado ou algo parecido. Depois que um cartão é excluído, ele desaparece para sempre e as pessoas cometem erros o tempo todo. Existem algumas ferramentas de backup de…

What's in the dropdown under What can we help with? 

Hi Valerie, The single biggest difference is the permissions. With the Free subscription, everyone is basically an admin and can see everything and you can't control that. With the Standard subscription you can implement different permission schemes and grant different access to different projects. 

Being an org admin or site admin does not give you super powers. You still have to go by the permissions granted. Jira admins can update the global permissions to grant users the ability to modify the owner of a filter or a dashboard. 

Just click on the link above. If you are on a Standard plan, support comes with that. If it is giving you an error or message, what is that message? 

Lo siento, no me di cuenta de la complejidad de la condición relacionada con el valor de un elemento principal. Una opción sería copiar el valor del elemento principal al elemento secundario, ya sea al crear el elemento secundario o cuando el valor del elemento principal cambie y el elemento secundario esté presente. Esto…

Hi Alberto - Welcome to the Atlassian Community! I am going to mark Fernando's answer as accepted. Please let us know if you need additional help. 

You are welcome. If those were helpful, do you mind clicking on the Accept answer button above to close this one out? Thanks!

Jira might assume that you can see the issues on the project to be able to create projects based on it. I would try that. Grant that Permission to the Administrator project role and see if that solves it. 

Hi Queenie - Welcome to the Atlassian Community! You will need to be a Jira Admin to create new Work Types. 

Hi Donna - Welcome to the Atlassian Community! Are you able to grant yourself Jira Admin permissions? That should allow you to change the owner. 

Hi Derek - Welcome to the Atlassian Community! If you have followed all of the steps exactly, I would suggest you open a support ticket with Atlassian to find out the exact problem. https://support.atlassian.com/contact/#/

Hola Edgar: No uso JMWE, pero deberías poder hacerlo con la funcionalidad nativa del flujo de trabajo. Simplemente crea varias transiciones entre los estados con diferentes condiciones para comprobar el valor del campo deseado. Después, puedes agregar un validador para el campo obligatorio a la transición correspondiente.

I use email mostly. It might be good to setup a Slack channel for updates if you use that tool. And yes on the Spaces :-) Though I did tell some power users so they knew it would be coming. 

Hi Ray, Were you ever able to figure this out? Is so, what was the solution? If not you can still share your rule for help. 

Yes, I tend to agree. But the tool offers a lot more than just that function and in the long run I think will be super helpful for you. 

Hey Chelsea, What are you trying to do when you get that? Also, check the Permission Scheme to see if you are granted permissions to do what you are trying to do. Try the Permission Helper for any hints also. :-)

Hi Scott - you can use Jira Product Discovery to do the product management work, and the Jira to do the implementation/execution of any work. And you can link the latter to the former. 

Hi Santosh - Welcome to the Atlassian Community! Create an Automation Rule based on a Field Value Changed trigger. Select the field you want to be copied up to the parent. Then add a Condition for the Work Type of the source work item. Then add a Branch and select Branch rule / related work items. Then in the dropdown…

Hi Suporte - Let me see if someone from Atlassian can come take a look since you are on the Free subscription. Possibly your email address is on the suppression list. 

Great! Glad you found the issue. 

Hi Larry - Welcome to the Atlassian Community! Can you provide some more information? What type of project is it? Company-managed? Team-managed? Business? Software? What view were you using to see that information? It says you are on a Free account, which is VERY limited for those types of things. 

Hi Kathy, You should also be able to to this with Deep Clone. https://marketplace.atlassian.com/apps/1218652/deep-clone-for-jira?hosting=cloud&tab=overview

I don't - that would be a great question for them!