John Funk Community Champion

See if this previous post helps you: https://community.atlassian.com/t5/Jira-questions/Hide-Status-es-from-Customer-Portal-view/qaq-p/589137

One of my all-time favorite apps! Great product and great support. Give it a try if you have not already. 

Great! Hope that works out for you!

Hi Kerstin, Yes, you can do that with an Automation rule. If you clone the original using an Automation rule, then you can link them in the same rule. Then you can create a second rule that will update one issue when the other issue is updated based on the link. 

Hi @Adebayo Banjo - No, unfortunately, it is just your own profile that can be used. But you can try to have the other user change the location to their profile. Just make sure you add them as a board administrator first. 

Very good - I will check there. And give the article a Like if you enjoyed it. :-)

Well, there's being fashionably late as they say, and down right no excuse late. That's me for this group! I'm John Funk and recently set out on my own as an independent consultant for all things Jira. And now working with Fringe Technologies, a Gold Solutions Partner. Kanban is my main forte in the Agile world, though…

Well, back in the day, it was a Commodores concert in my home town, which was small and rarely saw acts that good. 

Okay, let me see if someone can help you. 

Having someone else to study with is a great encouragement and help. And it helps ensure you will be more faithful to do the actual studying. 

Atlassian University has some great content. By far it is the best way to learn from Atlassian directly as the documentation can certainly be lacking. Take a free course today if you haven't already. You won't be disappointed!

Thanks for mentioning my article, @Jimmy Seddon So much other goodness going on up in here!!

Hello and Welcome, Omoyeni! We are glad you are here!!

Hi Ravindra - Welcome to the Atlassian Community! No, you can't do that. All Issue keys are based on the project key they are created under. You would have to have different projects per issue type if you wanted to be able to do that. Which you can do if you want. You can have a single Service Desk project and then clone…

Hi David, You can contact Atlassian Support here: https://support.atlassian.com/contact/#/ Maybe if you post a screenshot of the error, we might be able to see something to help. 

Hi Kaiya - Welcome to the Atlassian Community! You are not going to find that answer here in the Community. That's a decision you would need to ask Atlassian about. But I don't know that the answer would help you in your usage. Nor will it change how it is operating. But you are free to question it with them. Is there…

Hi Steve, You need to modify the workflow the project and Epic issue type is using to add a transition from Done back to Open (or whatever status names you are using). Then add a post function to this transition that Clears the Resolution field. Then add another post function for Update Issue Custom Field. Then choose Epic…

Hi Serge, You can give the customers a Jira Software license and then implement Issue Level Security so that they only see the tickets they are allowed to see. They won't need the more expensive Agent license, but they will need to a Jira Software license. 

Hi @Sharon Tan - Thanks for sharing the article! Remotely working lets me do some traveling now and still be able to get work done. Currently I am in Dubai visiting for the first time. What an amazing place! And I get to attend my first ever in-person ACE with the Dubai chapter next week!! Having the flexibility to work…

Hi @Naresh Gantala You might try: {{issue.description.abbreviate(20)}} Where 20 is the number of characters you want to limit the value to. 

Hey @Karl Samson - Did you ever get this solved?

Olá Emiliano, A chave do problema deve estar no assunto do e-mail para que o Jira a adicione como um comentário ao problema existente. E deve ser uma resposta ao e-mail original que veio do Jira.

Thanks for kicking this off, @Maggie Norby Adams !! My favorites are: * JMWE * Deep Clone * Automation for Jira * External Data for Jira Fields * Revyz Backup and Restore

Also, check any post functions in the workflow for that transition to see if other things are happening. 

And they have different issue types? 

Hi Kester - Welcome to the Atlassian Community! Here is the landing page from Atlassian. I don't know of a full blown demo site. Are there questions that you have after looking over the site below? https://www.atlassian.com/software/jira/work-management

Glad you got it figured out. 

Okay, sorry to here that. 

HI Adebayo, Sure, you can do that. Here's a link to a recent article I wrote that walks you through the process and pitfalls. https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018

Hey @Haroon Hussain - here is a link to a recent article I wrote guiding you on how to create a second board for these types of projects. https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018