John Funk Community Champion

Did you check the issue type of the Training Service issue to see what value it actually got created with? You can look in the History of the issue. 

Awesome tool! It will probably become one of my favorite apps. If you want a way to restore deleted issues (in addition to simple backups and restores (of individual projects or system-wide), then this is the tool for you! Plus Vish is super helpful!

The Community is a collection of other Jira users. If you want to get a response from Atlassian, you need to contact Atlassian Support. As to the question, it is unclear what your exact scenario is. I thought you wanted to populate the Approvers field with values from another custom field. If that is not your exact issue,…

Hi Eveline - Welcome to the Atlassian Community! When you say "transport" - what does that mean? There is not a way to convert a project to an issue. However, you might be able to get a list of the projects and then do a CSV upload that would create the new Epics using the project Name as the Summary and Epic Name fields. 

Hi Sunil, If this is a Team-managed project, you cannot have more than one Sub-task type. What type of project are you using?

Hi Haroon - Welcome to the Atlassian Community! Two things: 1. If this is a Jira Work Management/Business project then you can’t add more workflows as Vikrank said. 2. If it is a Jira Software project, then follow the steps from Mayur.

Hi Mike - Welcome to the Atlassian Community! Yes, it should be as simple as making sure that both Done category statuses are in the far right column.

Hey Steve, Deep Clone is a fantastic app. I would say that you should do a trial of it and see if it meets your needs. 

Can you post screenshots of your rule and the audit log where it fails?

Hmm - Check the issue layout screen then to see where it shows them. Can you include a screenshot of that, too? 

Hi Pradeep, Can you provide some more information? Did you add to the screen scheme? Did you make sure the context for the field is correct (right Issue Type maybe)? Did you do the Configure button in the Issue Layout to see if the field is there? Can you shared a screenshot of the issue layout screen? 

Hola María, Puede usar Automation for Jira para completar el campo Asignatario.

Hi Martin- Welcome to the Atlassian Community! Grant the atlassian-addons user permissions to Assign Issues in the Permission Scheme for the project. 

Hi Bader, Not sure of the exact problem you are having, but I would check the Request From associated with the issue type (and the screen scheme associated with the issue type) to make sure the Description field is on the screen/form. 

So that sounds like you are creating new issues in Jira. What tool are you using to do the import? Can you describe your process a little more?

Hi Jacob, When you are talking about the rules and audit log - are you talking about those in Jira or in Asana? If Asana, you would need to check there as Mattias says. If in Jira, can your share the rules that you have? 

Hi Steven, Is the person selected from each group to go into the Approvers field random? Or is there something in the ticket that would tell you which person to select? 

If you have created a separate custom field to store names and you want some of those names moved over the Approvers field, you will need to do additional configurations - either with an automation rule or by editing the configuration of the workflow. There is no out of the box configuration or documentation that is going…

Hi Lorain - Welcome to the Atlassian Community! Yes, you should be able to do that with an automation rule. 

Hi Hubert, Can you be more specific? There are some things out of the box they can see and get notifications about. But you should be able to manage at least the notifications. I am not sure about that statuses. However, you can give the name of the status a different name if you are trying to mask something. 

Hi Louis - Welcome to the Atlassian Community! Can you be more specific? What is actually happening where and when? Can you share screenshots?

Hi Joby, It shouldn't require you to have that field to import a CSV file. Are you updating existing issues? Or creating new ones?

 @gabrielle_anderson - This is still a Jira Work Management project , and you still have the same issue as I noted above. Your other option is to create a Jira Software Company-managed project.

Hi Josh, Yep, there's an open feature request for that right now. You should vote for it and follow: https://jira.atlassian.com/browse/JWMCLOUD-111 https://jira.atlassian.com/browse/JWMCLOUD-140

Hi Gabrielle, Actually, I believe it is a Business project (Jira Work Management). But regardless, Swimlanes are still not available for those types of projects right now. You could create a second board based that you could add those to. Here is an article I recently wrote that shows you how to do that and the pitfalls.…

Hi Dorothy, Where are you seeing the Story Points? Can you include a screenshot?

Hi Jony, I actually like the idea of deleting really old stuff. I would run a filter, then export the issues to a CSV file. And then you can run the query again, but do a bulk change and then delete them. Double or even triple check it before you pull the trigger though.

I don't know that it is actually on a roadmap somewhere to add this functionality. You should contact Atlassian and let them know you would like it. 

You can click the Give feedback link on the bottom left side of the project. :-)

Hi Candy, First of all, deleting tickets from the system is rarely a good idea. Because once they are deleted, they are gone forever. Why not just leave them in the Cancelled status? But, if you insist, you can use a filter like: Project = ABC and status changed to "Cancelled" after startOfMonth(-1) Run the query in a…