John Funk Community Champion

No, it's a global integration. Just follow that path I listed. :-)

Can others be assigned that ticket? And if so, can you assign to someone else that then assign it back to them? And did you do the Permission Helper for that particular ticket for the Assignable user permission? 

Hi Kristine, Have you followed this guidance? https://support.atlassian.com/jira-software-cloud/docs/how-does-the-auto-scheduler-in-advanced-roadmaps-work/ Or take a look at this article by @Trudy P Claspill…

You are welcome - and best of luck with it!

You can probably to an automation rule to just update the fields then. Create an automation rule with a scheduled trigger. Use whatever time period you like because it really won't be relying on that. The add a JQL to the scheduled trigger to get the issues you want. Yes, you might have to limit the number you are doing…

Hi Kerstin, The user must have an Agent License and be in the Service Desk Team project role. Also, you can use the Permission Helper under the space permissions to check the Assignable user permission.

Hi Dmitry - Welcome to the Atlassian Community! The two work items under the In Review expansion are not in the top Image though. When you click on the board tab - do you see all 3 work items in the In Review column? 

Hi Sadia, I am marking Stepan's answer as accepted. Please let us know if you have further questions about the post. 

Hi Saif - what did not work about the guidance from the document? 

Hi Mireya, No, you don't need to do that. Create the new custom fields with the EXACT same name as the team-managed project custom field. Then simply do a MOVE of the work item to the new project. Test one or two manually to be sure it works with all of the fields, then you can do a Bulk change > Move. 

Hi Hudson, Are you using the Integrations built in to Opsgenie/JSM with the integration to Zabbix (or using an API generated through Integrations?) While on a generic screen like list of Spaces, scroll down on the left side to Operations, then click the 3 dots next to it and choose General Configuration, then click on…

Hi Alejandro, Is there a portal form also for the 3rd project? And if yes, is user B able to create a ticket using it? Or simply use the Permission Helper to see if user B has Browse Project and Create Issue permissions. Is email out of the box enabled in the 3rd project? And if yes, is user B able to email that address…

Hi Harshveer, Yes, they are included in the Standard subscription. User must have an Agent license. User cannot receive calls, only SMS under standard. Also, escalation policy is more limited. You will lose the ability to have built-in integrations with other systems. You will lose the ability to create Incidents from the…

Do you have some type of validation on the workflow to force the Parent field to be mandatory? If yes, can you disable that long enough to run your import to get the issues created and then do a bulk change to add the parent? 

Did you log out the value from the {{triggerIssue.Organizations.name.replace(" ","_")}} to see what it says? 

Hi Robyn, When you change it and then execute the query, does it look right? And then you do the Save Filter and Save Changes - correct? And there is no error message then? 

Hi Shawn, Bulk update permissions are global in nature and not for specific Projects. Therefore, you will not be able to grant a Project Role permissions to it. To make changes, go to Settings > System > Global Permissions and then down to Make bulk changes. 

Hi Audrey - Can you share some more details? Are you getting an error? If so, what does it say? Can you share any screenshots?

Hi Mauro, You should contact the vendor for specific help with their app. 

Hi @ssolank - Welcome to the Atlassian Community! I am going to mark Tomas's answer as accepted. Please let us know if you still have questions. 

Thanks for that. So, you are then saving as a CSV file and doing the import - correct? And you choose the comma as the separator, correct? And you still get the error, correct? I suspect the import is not liking the / and maybe the & either. Try replacing those with something else like and or maybe a dash. Then save and…

Hi @polshettiwar kalyani - Welcome to the Atlassian Community! 1. No the work will not be lost, the assignee and/or reporter will just say something like Deleted User or maybe just unassigned. 2. Is there a reason you feel the need to do this? 

Are the issue types using the same workflow? Or different ones? 

So in your spreadsheet tool, but the values in different columns and drop the separator in the spreadsheet. Then save as a CSV file. When you import then you will map the columns of your spreadsheet to the Jira fields. 

Sorry - I forgot to check that you were on the Free subscription. Let me see if I can get someone from Atlassian to come here. If you don't hear anything in 2 business days, add a bump here for me. 

Hi Maxine - Welcome to the Atlassian Community! Is there a reason you are not using the standard Comma as your separator? 

Hi Andrew - I am marking Nikola's answer as accepted. Please let us know if you still have questions. 

Hi Vamsi - Did you ever get this working? 

Hi Ron, What is the relationship between the two work items? 

Hi Chelsea, No, not that I am aware of. If it is in the hide while empty section and then it gets data, it will probably just appear at the very bottom of the Context fields. Which is probably what you are seeing now. You might try to move the field up on the screen itself to a higher position, but I think the work item…