John Funk Community Champion

Hi Sidra, How did you remove security? The tickets already created will have the Security levels applied. You might try removing the Security scheme from your project and see if that helps. Go to Space Settings > Summary Then on the right side about half way down look for Permissions. Remove the Issue level security there…

Hi Hitesh, As you are probably already realizing, you need multiple Org Admins for an Atlassian site. At least two. Once this gets resolved, please take care of that. With that being said and since you are on a Free subscription, let me see if someone from Atlassian can come help. Please be patient.

Great! Glad to hear that worked out. If you would be so kind, please click the Accept Answer button above so we can close this on out. Thanks!

Have you tried my suggestion above?

Hi Palkie - Welcome to the Atlassian Community! I assume you have been able to get in by now. Can you confirm? 

Hi Moises, This is almost always an error with the Browser. Try using another browser, or clear your cache in this browser. Also you can try with Incognito/Private Window mode to see if you get the same error. 

So you can try to turn on the global anonymous access and enable anonymous access in the required portal by going to Space Settings > Customer Permissions and then change the Channel Access to Open. For all other portals, change that setting to Restricted. But sure to test thoroughly.

Hi Stéphane, Now that Premium has the ability to create multiple Help Centers, you should be able to accomplish what you are tying to do. Another option, if the external form is not complicated, would be to create a Jira Software space and create an anonymous form on it. Then you can use automation to copy/clone work items…

With all of the moving the last several years, I tend to purge a lot of things instead of dragging them along. My personal laptop is about 7-8 years old as is my second monitor. Not ancient compared to some of these other things!

That's fairly normal. They don't have access to Jira's code. 

Hi Malee, Without seeing your setup, what if you use the To for the Atlassian email and the CC for the customer? 

Thank you for the explanation. The best answer I can give you is to contact the vendor directly to get assistance from them. https://appfire.atlassian.net/servicedesk/customer/portal/11/user/login?destination=portal%2F11

Hi William, Sometimes the email address gets added to Atlassian's suppression list. You should open a support ticket with Atlassian to have them check that email address against the Suppression List. https://support.atlassian.com/contact/#/

Hi Bruno - Welcome to the Atlassian Community! I am going to mark Dave's answer as Accepted. Let us know if you still have questions. 

Did you populate the values during the create step? Did that work? 

Great! Let us know how it goes. 

Hi Randee, Are you talking about Jira Software or Jira Service Management? There are a lot of Administrative functions that are not available by the mobile app. Adding new users would be one of those not available. 

Hi GO, The Security Levels will only reduce the work item visibility for work items you already have access to. So if the Work Item (ticket) is not in the Request Participants field (shared) then adding the Security Level will not give you access to the work item. 

Hi George - Welcome to the Atlassian Community! If you have been able to modify the field before, it's probably that the Reporter field is no longer on the screen used by the project. Add the field to the screen. If there are multiple screens, make sure it is on the Edit screen. If it is there, then check to be sure that…

Hi Yvette, Can you give us a little more information? How did you get to where you are (steps)? 

Hi Andrii - Welcome to the Atlassian Community! Permissions to modify data are based on the Permission Scheme associated with the Space. Just being a Jira Admin or being the creator of the stories does not give you automatic permissions to delete stories/work items. So be sure you have the permission to delete work items…

HI @sivasighakolli Often times 500 errors are related to not having configurations adequately setup or overloading the server with too much at one time. I have seen many of these when you have a lot of custom fields with very few custom Contexts created for the (vs. using just the global context). 

Hi Daniel - Welcome to the Atlassian Community! You can't do that with a Free subscription, as you cannot control who can do what. Basically, everyone has the same permissions. Once you have a paid subscription - even if for just one user - then you can grant permissions to users for Comment only. But it would be a paid…

Hi Nilesh - Welcome to the Atlassian Community! I use an Atlassian Marketplace app called Revyz Configuration Manager of Jira. It works great and you can clone a single project configuration at a time or several. There are no scripts available from Atlassian that I am aware of. 

That's correct, if you update as Alex shows above. However, for the existing tickets if you remove the organization from the Request Participants field, that should hide the ticket from them even for old tickets. It's really the Request Participants field that allows others to see the ticket. But sure to test all of that…

More than likely that's my suggestion, if you are not using it for something else. Otherwise, there is no reason to connect them to an Organization that I can see. 

Hi Cassia - you will need to ask around in your company/organization. Maybe start with HR. 

And as a follow, as Alex says, you can disable that. However all that is really happening is that the Organization is being placed in the Request Participants field. So if you turn it off, the user can still "share" the ticket with other people (inside their Org or not) so it doesn't mean they completely lose the…

Hi Martin - Welcome to the Atlassian Community! Just a quick question - if you don't want the users to see tickets created for their Organization, what/how/why are you using the Organization at all?

Hy Styliani - I am going to mark Magdalena's answer as Accepted. Please let us know if you still have questions.