John Funk Community Champion

Hi Hadeel, How are you getting your comments from Jira to Excel? What are the exact steps? Are you using a third party app? 

Hi @Joe van Teylingen - just checking to see if you were able to try it out. 

Thanks for the extra info. Yes, the best option is to open a support ticket. Really interested to here the resolution. And thanks in advance for coming back here to post it. Best of luck!

Hi Yanny, Can you share a screenshot of what you are seeing?

Hi Aymane, What field are you trying to populate? Try adding the "Customer" user to the Service Desk Team role and see if that helps to see users in the field. 

Hi Trenton - You mention migration - are you trying to get help with Data Center or Server to perform the migration? Or help with Cloud after the migration is done? It is asking for a URL for an existing Cloud site. 

Hi Harald, Haven't seen that question before. But makes sense. :-) You might try two different transitions with different names based on the field being validated. Then add a validator to each transition for the appropriate field required. I would even add a transition screen to each transition (same screen) that shows…

Hi Zachary - I am marking Trudy's answer as accepted. Please let us know if you have further questions. 

If you search for it in the advanced search/filter, can you see it there? Who had access to it under the security when it was there? Can they see it? 

You should contact Atlassian support then and see if they can figure it out. Please post back here with the resolution for future readers. Best of luck! https://support.atlassian.com/contact/#/

So that would lead me to believe that it might have something to do with it being a new email instead of a reply. Test it as a reply in the same scenario and see what happens. 

Haha - I have to do the same. 

Hi Joe - Welcome to the Atlassian Community! I am marking Trudy's answer as Accepted. Please let us know if you still have questions. 

Had you already done that? Or did you update after your last test? Have you tested again with all of this completed? 

@Staffan Redelius - you have to forgive @Jack Brickey as he is old and senile sometimes. 

Next thing to check would be that the user sending the email has the Permission to Add comments within the Permission scheme. 

Hi Yusuf, Since you are on a Free subscription, I will see if someone from Atlassian can come help you create a support ticket.

Hi Okey, JQL scripts cannot generate tickets. What are you actually trying to do? What is the exact use case? 

Hi Nigel - Welcome to the Atlassian Community! I am not completely following you. Can you share some screenshots? In what way did you modify the board filter? Did you change it to include multiple projects? Did you change the value in the Location field for the Board? 

Hi Kate, Are these new emails or emails that are a response to an email that came from Jira/Atlassian?

That is a way overcomplicated approach. 

Thanks @Shalini Pradhan !!

Hi Joe, No, that is not possible. Here's what I do. Create a self looping transition on the Done category status (a transition that goes from itself to itself) in the workflow. Then add the rule to set the Resolution field. I typically go ahead and restrict that to only Jira Admins (group) can execute the transition. I…

Hi Michael, You might try: timespent is empty If you are using Jira Cloud, which you say you are, then Version should not be a factor. 

Well, you have posed two competing scenarios that Jira is not capable of doing. It is either anonymous for ticket submissions and no account is required. Or an account must be established for each unique individual submitting tickets. 

You need to implement anonymous creation of tickets if you don't want accounts created. Would that apply across all JSM portals/projects? Or just this one? 

Hi Natalie - Welcome to the Atlassian Community! We can certainly help you with specific questions. Fire away!

Hi Tina-Louise, I am marking Walter's answer as accepted. Please let us know if you still have questions.

Hi Eduardo, Are you using a testing app from a third part? If so, which one? 

Hi Sidra, How did you remove security? The tickets already created will have the Security levels applied. You might try removing the Security scheme from your project and see if that helps. Go to Space Settings > Summary Then on the right side about half way down look for Permissions. Remove the Issue level security there…