John Funk Community Champion

Hi Michael, See if you can get to this link. https://community.atlassian.com/t5/Training-Certification/gh-p/university

Hi Shaibaz, In the future you might want to use a backup and restore app like the Revyz app which would allow you to retrieve deleted items. 

Great! Glad it was some help to you. 

Great! Glad that worked. Would you be so kind as to click on the Accept Answer button above to close this one out? Thanks!

Hi @dhernandezs - I am marking Jack's answer as accepted. Please let us know if you still have a question about this one. 

Well, basically the issue will go to the first status in your workflow for that issue type. So if you used different issue types with different workflows for the two, when they are created, they could go to different statuses. Or actually, the could use the same workflow and since they are using different issue types, you…

Hi @Mguiss_ Anis _AllianzGI_ - Can you share the final solution you came up with?

HI @Aisha M , I know this is very old post, and not sure if you still have the issue. Did you solve it? If so, what was the answer? And if not, I suggest you contact Atlassian support if you have not already since no one else has responded. I just don't have the experience for this. 

Hi Kishan, Is there a particular Epic you want to link to? Meaning you know the key of that Epic. Or is there some other criteria for deciding which Epic to link to? 

Okay, from the message it looks like it wants you to use a branch. So, before the last step put in a Branch for Linked Issues and then move your Edit issue fields action under that. Go ahead and put in the outward link with Summary and the inward link with Description to see which one it is looking for. 

Hi Zeba, Not sure this is what you are wanting but try: key = ABC-123 OR "Epic Link" = ABC-123 where ABC-123 is the key for the Epic. 

Hi Renato, There's not a way to import tickets automatically. You can use the CSV import function or the API. But even those are not designed to be the primary function of how tickets are created. They should be for limited use cases. 

No, but I can see if they can add you to the EAP if you like. @Simon Herd - Can you assist?

Hi Kishan - Welcome to the Atlassian Community! This is being tested right now and hopefully will be rolled out to all sites soon. 

Everything shows green right now except Confluence. 

They need to be able to see the issues first. Check the permission scheme for the project and make sure that Portal Customers have the Browse Project permission. 

Who knows. You just need to follow the status updates. 

While on the project, go to Project Settings in the bottom left. You must be a Project Administrator to see the Project Settings link. Then click the Summary on the top left. On the next screen you will see all of the schemes. Click on the scheme name to change it. On the following screen click Switch Scheme or the Actions…

Try the code I have above to see if that helps. 

Hi @Büşra Öztürk Sure, you just need to attach the project to different schemes - either already existing other ones, or create new ones. 

Hi Sandeep - I am having a little trouble following what you want to do. You talk about attributes but then switch to tasks. Can you lay out the exact scenario that you are wanting to do?

Did you try to create a new board? 

Welcome Kai! Glad you find the JWM projects to be a good fit for customers. Would love to hear some of your use cases. 

Ah, I thought as much. I don't use those types of projects and never really figured out how they treat Story points because I don't think they really use that field - they use called Story point estimate I think but that doesn't show up in the fields to select from for the automation even though it is on the screen. 

Hi Karin, I am not aware of the phone number, but you should have a personal Enterprise customer success person assigned to you. You should have that person's number. I would contact them directly. But apart from that, Atlassian is experiencing worldwide outages. You can follow here: https://status.atlassian.com/

So it is only the Description field that is not working? Do you have multiple Field Configuration files? For different Issue Types? 

Hi @Лиля - Welcome to the Atlassian Community! All - there are active incidents going on with Jira being down. You can follow here: https://status.atlassian.com/

All - there are active incidents going on with Jira being down. You can follow here: https://status.atlassian.com/

Hi Hugo - Welcome to the Atlassian Community! What type of project is it? Company-managed? Team-managed? 

There was an incident that was published after I checked the status. Seems to still be intermittent. Glad you are back up!