John Funk Community Champion

Yes, there are active incidents going on. https://status.atlassian.com/

Hi Clint, It should be automatic. Are you using a Company-managed or Team-managed project?

Hi Aishwarya - Welcome to the Atlassian Community! What type of project did you create? Team-managed? Company-managed? Jira Work Management/Business? 

Hi Silas - Welcome to the Atlassian Community! We have a client that also uses Cargo Wise, but we have not tried to connect the two yet. What are you looking to do? 

Hi @Mark Pashley Where you able to pursue Andy's suggestions? Any results? 

Great! Please share. 

Very good

What tool are you using? You would have to check with the tool vendor. 

Yes, you will lose those/have to rebuild them. 

Hola Pablo, Actualmente, no puede actualizar automáticamente la Organización para un nuevo problema utilizando reglas de automatización. Aquí está la solicitud por la que puedes votar y seguir. https://jira.atlassian.com/browse/JSDCLOUD-12358

Yes, the dashboard and the underlying filters used by the dashboard must all be shared. And the user with whom it is being shared must have access to the project issues as well (i.e. Browse Project permission). 

Hi Lin, You would need to look that up for each user in Jira and update your CSV file accordingly. Jira will not be able to make that translation on import of the file.

Hi Vraj, The is not reported outage with Atlassian at this time: https://status.atlassian.com/ It might be with the development tool you are trying to connect to. 

Hi Kieran - Welcome to the Atlassian Community! Can you share the rule and the audit log for the rule? 

Hi Luke, The question is how does Jira know if this is Kanban or not? If you are assuming because you create it from one board or another, it can't recognize this as a source. And I am assuming that the issues are created in the same project. Now, if there was a value for a field or some other way to know it is Kanban, you…

Hi Davis, Are the users in the same Organization? Can you post a screenshot of where you are looking? 

Hi Denis, You should never delete a Locked field. These are system fields and used in various places. 

You can simply build the new information that you need. Add a new issue type for offboarding if you have one for onboarding. Then create a new workflow for that process. Or, you can create a new project like Bryce suggests and let it build all of those things out for you. Then incorporate the new things into your existing…

Hi Sunoop, What are you actually trying to accomplish? Do you have an existing JSM project that you just want to add Offboarding to? If so, what are the types of requests you have now? Are they HR related? 

Hi Anthony, How will it know which release to attach it to? Assuming there is only one open release, take a look at this previous post for guidance: https://community.atlassian.com/t5/Jira-Software-questions/Automatically-add-tickets-to-a-Release/qaq-p/1661598

Hi Mayank - Welcome to the Atlassian Community! Not sure that it would matter, but does the Released to Production status get the Resolution set when an issue is transitioned to it? And I assume it is the Assignee who is trying to execute the transition? Can you post the Exact error that the user gets? (preferably…

Hi Michael - Welcome to the Atlassian Community! I have seen that a few times in the past week. It seems to be related to Legacy Automations for the project. When you go to where the person's name is, can you just start typing someone and another name comes up? The dropdown won't list anyone. 

Hi Ian, Can you share the rule that you have? It might just be a timing thing. Try to add a couple of Re-fetch Issue actions before you post the comment. 

Yay!!!

That's problem the public name but it is not the email or the username for the user. You need that. Or use the Account ID for the user. If you are a Site Admin, you can to go Settings > User Management and search for the user. There you will be able to see the email address and/or Account ID of the user (latter will at the…

Hi Sanjivani, If you are using ScriptRunner, try this: issueFunction not in commented()

Hi Ciara - Welcome to the Atlassian Community! Have you tried creating either rule? For the first rule, is it running? Is there an error or problem with it? For the second rule, create a rule with a Scheduled Trigger. In the trigger add JQL to check the due date. Then add a new action for Send Email and place the…

Hi @jjerman Are you placing the user in the Approvers field? Can the user see the issue without them being in the Approvers field? 

Hi Steve, There is no way to convert a custom field type. You have to create a brand new field and then you can copy the data from the original field to the new field using an automation rule. 

@Simmo - What say ye?