John Funk

Hi Liam - Welcome to the Atlassian Community! I am marking the above two answers as Accepted. Please let us know if you still have questions.

in Is there a way to remove plugin apps from the screens of particular work item types? Comment by John Funk February 18

Hi BJ, Maybe try a different browser or try with Incognito/Private window mode.

in hash 1NAF0X3 Comment by John Funk February 18

Great to hear! If that answered your question, would you be so kind as to click on the Accept Answer button above to close this one out? Thanks!

in How are assets charged? Comment by John Funk February 18

¿Migraste los datos, pero no se crearon los sprints? ¿Aún tienes acceso al original para ver cuáles eran los sprints? ¿Qué esperas ahora mismo?

in Visualización de Sprints Comment by John Funk February 18

Hi Timi, You should be able to use some JQL like this: Project = RD and summary ~ "[Validation]" AND issueLinkType = "blocks"

in Filtering tickets for a Project Comment by John Funk February 17

Are you wanting to get rid of the Service Collection and go back to just JSM? Here is more information about what is bundled. https://www.atlassian.com/collections/service

in JSM APP missing from site. Comment by John Funk February 17

Hi Emerico, It looks like you have been rolled over into the Service Collection, which is a collection of apps, which includes Jira Service Management. It's a bundle or package if you want to look at it that way. So you grant access now to the Service Collection "app" instead of JSM directly.

in JSM APP missing from site. Comment by John Funk February 17

Hi Suma, I am going to mark Yogesh's answer as Accepted. Please let us know if you have more questions.

in Can we include days left in the active sprint in the timeline bar Comment by John Funk February 17

Hi Malte, In an Advanced Form, I would say yes. Mostly give it a try and see!

in RegEx Validation for non-mandatory Field Comment by John Funk February 16

Hi Susan, I suggest you go ahead and create a support ticket. Please post back here with the solution for future readers. https://support.atlassian.com/contact/#/

in Burndown chart won't load for one space Comment by John Funk February 16

Hi Jeffrey, Typically with that many fields I would configure a Field Configuration for each issue type and mark the fields required there.

in Best way to configure when you have a wide range of required fields Comment by John Funk February 16

Hi Thami, A couple of questions. Is this a Team-managed or Company-managed JSM space? And is the field the standard Teams system field from Jira or is it a custom field?

in "No Options" when using atlassian teams field Comment by John Funk February 16

Hi @LogistikIntern Service-RPA That is not possible as far as I know. I suggest you open a support ticket to ask Atlassian to be sure. Please post back here with their answer for future readers. https://support.atlassian.com/contact/#/

in Receive a link in the email that downloads all documents as a ZIP file. Comment by John Funk February 16

Hi Hannes, Conditions in the form are controlled by adding Sections to the form. This step-by-step should help guide you through that. https://confluence.atlassian.com/jirakb/how-to-implement-conditional-logic-in-jira-forms-on-atlassian-cloud-1167693620.html

in Conditional Logic Missing in JSM ProForma Forms Comment by John Funk February 16

Hi Remya, What exactly are you doing? And what are you expecting to see?

in Awaiting approval Comment by John Funk February 16

And if there are items, that all of them are in the HI project.

in Child Start and Due min/max dates to roll up to parent Comment by John Funk February 13

Hey Chelsea - can you put that JQL for the lookup into a filter and see if it returns anything? Use the hardcoded value for the parent = HI-6414

in Child Start and Due min/max dates to roll up to parent Comment by John Funk February 13

Hi @Sttambeli Have you tried with a different browser? Or try with Incognito/Private window mode. What were you doing when this happened?

in Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue Comment by John Funk February 13

Hi Ted, You need to use the email address of the user in that column for Reporter.

in CSV File Import Question Comment by John Funk February 13

Hola Mercedes: ¡bienvenida a la comunidad Atlassian! ¿Puedes proporcionar más información? ¿Quizás algunas capturas de pantalla? ¿Ves algo cuando miras el Backlog? Si ejecuta esta consulta, ¿ve algo? (Reemplace ABC con su tecla de espacio) proyecto = ABC y sprint in closedSprints()

in Visualización de Sprints Comment by John Funk February 13

Hi Cuney, You should be able to follow the guidance here: https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

in delete account Comment by John Funk February 13

You are welcome and best of luck!

in Workflow Perform action overwrites user choices for the resolution field Comment by John Funk February 13

Hi Bernard, Are you just wanting to learn Rovo? Is this not a scenario you could use with an automation rule?

in Use ROVO to choose the correct Work Type and Request Type to automatically create an Issue Comment by John Funk February 13

So which field did you change on the trigger to get it to fire? And neither field got updated? You might want to log the lookupIssues.size to see what the value is.

in Child Start and Due min/max dates to roll up to parent Comment by John Funk February 12

Hi Natalia, Not sure I completely follow. But you want to see how many tickets you have completed on a project out of the 10 per month allotted?

in Monthly burndown report Comment by John Funk February 12

Hi Mike, When on the board, you should see the 3 dots menu in the upper right next to Share. Click that and then Configure multi-space work.

in How can I set columns on a board in a service space? Comment by John Funk February 12

Can you share the full rule that is the latest?

in Child Start and Due min/max dates to roll up to parent Comment by John Funk February 12

I don't see anywhere where you are matching the parent with the parent of the parent from the lookup issues. Take a look at Bill's last post for that. BTW - Bill and Trudy are the experts here, so if they can't help you, then you are beyond hope. haha.

in Child Start and Due min/max dates to roll up to parent Comment by John Funk February 12

Hi Sudarsana, Just realize that the Sandbox is different from Production and will not necessarily have the same permissions. By the error message, you do not have the correct permissions. You need to add yourself to a project role on the project most likely.

in We are unable to create a work items in Sandbox Comment by John Funk February 12

Hallo Dominic – willkommen in der Atlassian Community! Was hast du bisher herausgefunden? Benutzer, die derselben Organisation angehören, sollten keine Tickets anderer Organisationen oder Tickets ohne zugeordnete Organisation sehen können.

in Kunden als genehmiger Comment by John Funk February 12

John Funk Community Champion

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