John Funk

Hey Chelsea - I hope all is well with you. Yes, the log is only showing the child start date because you are using triggerIssue.xxx - the trigger issue is the child issue.

in Child Start and Due min/max dates to roll up to parent Comment by John Funk February 12

Hi Ryan, I am going to mark Trisha's answer as accepted. Please let us know if you have more questions.

in MCP for Jira Goals/Projects (Atlas) Comment by John Funk February 12

Yes, you can use both the individual transitions. One doesn't really take precedent over the other as both would appear to the user. So in that case, I usually add conditions to one or the other transitions so the user only sees one. So if you are using a dedicated issue type, then you would just add that to the…

in Workflow Perform action overwrites user choices for the resolution field Comment by John Funk February 12

Like @Andy Gladstone my valentine's card was VERY long ago - maybe even kindergarten. But I remember the conversation hearts, and I remember many cards had slots in them so you could slide a sucker stick in them. Oh, the good ole days!

in Throwback Thursday: your first Valentine? #TBT Comment by John Funk February 12

Very good - thanks for that. I don't use Data Center very often. Is there an option for the Branch for Children? If so, you might use that instead of the JQL. Then add a Condition under the Branch for checking if the field = Yes.

in Initiative Parent update also Epic Child. "Parent Link" = {{triggerIssue.Key}}. 1 child to be update Comment by John Funk February 11

You are very welcome. Best of luck to you.

in How to link to attachments between work items Comment by John Funk February 11

Hi @kshitij.chougule Try a different browser or try the browser with Incognito/Private Window mode.

in not able to login in jira Comment by John Funk February 11

I doubt it. This is not something that Atlassian has attempted in the past.

in How to link to attachments between work items Comment by John Funk February 11

Your screenshot is of the audit log and not the rule itself. We need to see the rule.

in Initiative Parent update also Epic Child. "Parent Link" = {{triggerIssue.Key}}. 1 child to be update Comment by John Funk February 11

Hi Jason, I will contact Atlassian for you so they can come help.

in Unable to delete space in Jira Comment by John Funk February 11

Hi @Mateusz Janus Can you please post a screen shot of the rule that you have so far? Also please show details for the branch you are using.

in Initiative Parent update also Epic Child. "Parent Link" = {{triggerIssue.Key}}. 1 child to be update Comment by John Funk February 11

Hi Bernhard - Welcome to the Atlassian Community! I don't think you will be able to accomplish what you want to do with a single Transition. You can leave the All going to Done and use the API. Then you can create additional Transitions from the other Statuses to Done and use the screen. Not sure how many other Statuses…

in Workflow Perform action overwrites user choices for the resolution field Comment by John Funk February 11

Hi Vinod - Welcome to the Atlassian Community! I am going to mark Varsha's answer as Accepted. Please let us know if you have more questions.

in How to best use a supplier’s JIRA Comment by John Funk February 11

Hi Joshua - Welcome to the Atlassian Community! No, that is not possible within the same Atlassian product. You can have different subscription types for different products - for example, you can have Premium JSM and Standard Jira. But you can't have some users in Jira be Premium and some be Standard.

in Is it possible to have a mix of standard users and free users? Comment by John Funk February 11

Hi Adrian, You would need to create the rule at least with multiple projects (doesn't have to be Global, but does have to be multi-project).

in How to get comments added from issues in one project to another Comment by John Funk February 10

Okay, thanks for that. I think you should open a support ticket with the link above and let them sort it out.

in The devSummary in my pinned fields is blank Comment by John Funk February 10

Okay, that's helpful. Hopefully, someone from Atlassian will be along soon.

in Marketplace Approve: No access ecosystem.atlassian.net Comment by John Funk February 10

Bonjour Lou, bienvenue dans la communauté Atlassian ! Il semblerait que ce problème soit lié à une application tierce appelée « Extension for Jira Service Management Cloud ». Soit vous ou un membre de votre organisation avez utilisé une version d'essai qui a expiré, soit il s'agissait d'une application payante dont le…

in Message d’avertissement jaune lors de la création de tickets par nos clients Comment by John Funk February 10

I am also escalating here for Atlassian so maybe someone can get you access and get an update for you.

in Marketplace Approve: No access ecosystem.atlassian.net Comment by John Funk February 10

But you can't get to it to add the email address as a participant? You should be able to get there just by being the Reporter - if they added you as a reported. If you still can't get to it, you should open another support ticket and reference this one as you not having access and needing a status.

in Marketplace Approve: No access ecosystem.atlassian.net Comment by John Funk February 10

Not sure what is going on but I did notice that the top image has a link to Connect Development tools. Not sure why that one has it and the other doesn't. What happens if you click on that? And probably regardless, you should open a support ticket with Atlassian to get them to explain what the heck is going on. Please post…

in The devSummary in my pinned fields is blank Comment by John Funk February 10

Hi Ray - Welcome to the Atlassian Community! When you say all statuses are mapped - does that mean that some Epics have a different status from the Epics that are showing on the board? And if so, what is the difference?

in All epics are not showing on Jira board Comment by John Funk February 10

Hi Bhatia, You should be able to create a new Top-level view and then save that again.

in Deleted Top-level view from my timeline Comment by John Funk February 10

Hi Steven, No, that is not possible with current functionality in Jira.

in How to link to attachments between work items Comment by John Funk February 10

Can you share some screenshots of both? Do they have different Project Roles with different permissions than you?

in The devSummary in my pinned fields is blank Comment by John Funk February 10

Hi Marlena, Can you share a screenshot of where this is happening? Also, have them try a different browser, or use Incognito/Private Window mode to see if that helps

in List not showing drop down arrow Comment by John Funk February 10

Hi Onur - Welcome to the Atlassian Community! I am going to mark Ashu's answer as Accepted. Let us know if you still have questions.

in Can not delete a Organisation Comment by John Funk February 10

Hi Wenjing - I am glad you got it solved. I am going to mark your answer as Accepted. Best of luck!

in Insight Dependency Cannot resolve symbol 'ObjectBean' Comment by John Funk February 10

Hi Roger, You should probably open a support ticket with Atlassian here: https://support.atlassian.com/contact/#/

in Marketplace Approve: No access ecosystem.atlassian.net Comment by John Funk February 10

Hi Charan - Welcome to the Atlassian Community! There are at least 3 ways to do this. You can create an Automation Rule to send a custom email to users. You can use the Customer Notifications under the Space Settings and turn on (or off) the notifications that happen. And third, you can use the Notifications Scheme…

in how to set like this Once we create a ticket and it gets routed to me and I work on the ticket and Comment by John Funk February 10

John Funk Community Champion

Comments