John Funk

Okay, but that didn't really answer my question. You are trying to connect GitHub to Jira - correct? And there is no GitHub owner that can be available during that process?

in Issue connecting Jira with GitHub Comment by John Funk August 31

My father worked a lot throughout my childhood, providing for the family. My mother always made sure we had what we needed - clothes for school, food to eat, etc. She was always our advocate and encourager.

in Throwback Thursday: memories with your mama? #TBT Comment by John Funk August 29

Hi Prathap - I am marking Arek's answer as Accepted. Let us know if you still have questions.

in Need help with Jira comment screen while doing transition Comment by John Funk August 29

Hi Monica - is there a reason a GitHub owner can be involved in the setup?

in Issue connecting Jira with GitHub Comment by John Funk August 28

Hi Aditya - Welcome to the Atlassian Community! I am accepting the Answer from Marc. Please let us know if you still have questions.

in I am not able to access jir and atlassian has created a new organization Comment by John Funk August 27

Hey @Chris Rainey - Good discussion. My days with Automation go back to when it was a separate app provided by a Marketplace vendor. But here's the dirty little secret - I don't really know scripting. I am not a developer and have not dabbled much in that area. So I first tried ScriptRunner and found out it was not for me.…

in How Did You Get Started with Scripting and Automation? Comment by John Funk August 26

Hi Sundeep, If there is no entry in the history for any changes to that field, then the current value in the field is the value that was entered when the work item was created.

in How to Retrieve the Original Value Entered in a Custom Field During Issue Creation Comment by John Funk August 26

Hi Nadica - Welcome to the Atlassian Community! I assume this is all taken care, but I am marking Trudy's answer as Accepted. Please let us know if you need more help.

in Request to delete Atlassian/Jira account Comment by John Funk August 26

Hi Xenia, You will need to share some more details if you would like help with something.

in Why is it that I have to create a new flow or trigger to change the frequency instead of just modify Comment by John Funk August 25

Hi Dave - My session never expire. So yes, your instance has something configured for that. Take a look at this: https://support.atlassian.com/jira-cloud-administration/docs/configure-session-timeout/

in Session Expiry - Board loads, but actions error out Comment by John Funk August 25

Hi Utti - Welcome to the Atlassian Community! Were you able to get this resolved?

in Account access Comment by John Funk August 25

Hi Shiva, This is the second post in Community in the last few minutes, which usually means something is going on with Jira. There is no notification as such yet but you should keep an eye out on the status page: https://status.atlassian.com/ Also, you might want to open a support ticket now in case they are not aware and…

in None of the users are receiving Email notifications from JIRA Comment by John Funk August 24

Hey Kelvin, I have seen two such posts in Community in the last few minutes, which usually means something is going on with Jira. There is no notification as such yet but you should keep an eye out on the status page: https://status.atlassian.com/ Also, you might want to open a support ticket now in case they are not aware…

in Internal notification "A work item is created" email stop coming through Comment by John Funk August 24

I always enjoy the learning courses. Especially liked the one on Assets under this course. Very helpful and informative!

in Explore the apps for service learning course Comment by John Funk August 24

Congrats to the best Trivia partner ever!! So well deserved after all of the years of hard work and help with the Community. Well done, Teo!!

in From Champion to Legend: Teodora Reaches Level 10! Comment by John Funk August 24

Great to hear! Best of luck in your studying and on the exam!

in Is (Jira Essentials certification prep resources) enough to prepare for Jira ACA 900 ? Comment by John Funk August 24

Yes, but it starts with getting a ticket opened first.

in New issue creation screen lacks description editor toolbar Comment by John Funk August 24

Try using Rovo Studio to auto build an Automation rule for you.

in Organization Field Behavior in Customer Service Management Project Comment by John Funk August 24

Agreed - I highly recommend Revyz.

in Backup Confluence and Jira data to non Atlassian environment Comment by John Funk August 24

Hi @SFA Warsi - Welcome to the Atlassian Community! Like all certification exams for Atlassian, actual hands-on experience is best for preparing. If you don't have that experience, then take as many related free courses as you can from the Atlassian Learning website, and join any current online classes preparing for that…

in Is (Jira Essentials certification prep resources) enough to prepare for Jira ACA 900 ? Comment by John Funk August 24

Right - so why are you using a CSM space when you want it to behave like a JSM space? Why not just create a JSM space?

in jsm project organization fields are getting populated Comment by John Funk August 22

Sorry, but traveling for a while. Yes, that is what I was suggesting. But what does not work about it? Did you ever get this solved?

in Jira Automation - different actions based on each value in a multi-select field Comment by John Funk August 22

Then I suggest you completely build a new rule for the project where it is not working. Do not use copy and paste, but create each step from scratch.

in Actions triggered by a button in a workflow are executed twice Comment by John Funk August 22

Hi Angel - Welcome to the Atlassian Community! I am marking Aaron's answer as Accepted. Please let us know if you still have questions.

in Slack notifications get desactivated and activity fields removed Comment by John Funk August 22

Hi Zoltan, You should open a support ticket with Atlassian for further explanation. https://support.atlassian.com/contact#/

in New issue creation screen lacks description editor toolbar Comment by John Funk August 22

Hi Sven - did you get this figured out?

in Approval Workflow Status Selection Filter witin automation rule Comment by John Funk August 21

Hi Testing, Take a look at this thread from yesterday: https://community.atlassian.com/forums/Jira-Service-Management/jsm-project-organization-fields-are-getting-populated/qaq-p/3278695 It's not available.

in Organization Field Behavior in Customer Service Management Project Comment by John Funk August 21

You are very welcome.

in Best Practices: Issue-Level Security vs. Multiple Projects for Customer Visibility? Comment by John Funk August 20

Oh, I am sorry - I missed it earlier where you said the second project is a CSM project. No, Organizations do no auto-populate in CSM projects because they don't use that concept. It is more of a single customer submitting a request.

in jsm project organization fields are getting populated Comment by John Funk August 20

What were the EXACT steps you took to get to the screenshot above? And which organization does the user belong to? And is that user a Customer on the project?

in jsm project organization fields are getting populated Comment by John Funk August 20

John Funk Community Champion

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