John Funk Community Champion

So, what happens when you try to add the transition back to the other statuses? 

You should probably do an automation rule based on an IF/ELSE set of conditions where you identify the set of conditions that match the group of fields and then add an action to Edit Issue and update the Approvers field. 

@s_mokhov - Some people watch Netflix or spend hours on social media or xyz hobby. My wife and I are empty nesters, and I enjoy answering Community questions as a hobby. And I enjoy my life quite much :-)

Great! Happy to help. 

Hi Shivani, It's usually best that you give the rule a try and then ask for specific help instead of requesting someone else write the rule for you. Having said that, what will trigger the event? Schedule trigger? Something changes in the first issue like a comment is added?

Yes that is the same role. However, your first screen shot is applying the role to the permission. The second screenshot is applying the person to the role. You definitely need to do the second. And maybe the first one. 

안녕 @나호성(Hoseong Na) - Atlassian 커뮤니티에 오신 것을 환영합니다! 귀하의 설정이 귀하의 작업에 대해 이메일을 보내지 않도록 선택했기 때문일 수 있습니다. 아바타를 클릭하고 개인 설정을 선택하세요. 이메일 업데이트에는 다음 옵션이 있습니다. 문제를 변경합니다. 해당 이메일을 받으려면 확인란을 선택해야 합니다.

Hi Ronald - Welcome to the Atlassian Community! Depending on the format you want to see, try this: {{issue.customfield_10129.mediumDate}} https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/

:-) Let us know how it goes!

Sorry - You create a new transition that goes from a status back to itself. In other words the to and from statuses are exactly the same. It's known by some as a looping transition. 

@VEDAT YUCE (TBMNC) - Any update here? 

Hi Aslihan - Welcome to the Atlassian Community! Can you share a screenshot of your screen where you have it in the right order? Also, do you have separate screens for Create, Edit, and View? 

You can't put a sub-task under another sub-task. Is that what you were trying to do? 

Hi Yavnika - Welcome to the Atlassian Community! Just to clarify, are you on the story issue? Or the Epic issue? when you try to link? When in the link field, do you type the exact issue key of the other issue on the project that you want to link to? Also, if the issues are already children under the same Epic, why do you…

The other way to do that would be to create a self looping transition with the Transition Screen. Include your Field Required Validator to make sure that it is filled in. Then have an automation rule based on the item status/resolution field being updated that will auto transition to the correct workflow status. 

Hi Pablo, Can you share a screenshot of the actual rule please? But also, is there an existing transition in your workflow that goes from Resolved to Open? And if so, are there Conditions on that transition? 

Hi Shaminiarthi - Welcome to the Atlassian Community! We don't have access to your instance to look at things. Can you post a screenshot of the rule? 

Hi Madhavi Automation rules cannot force pop-ups. What is your exact scenario? 

Hi Mary - Welcome to the Atlassian Community! You will need to provide a lot more information than than!

Hi Krishna, You can go to Settings > Issues > Custom Fields to see all custom fields. It is not going to show you which fields are unique to JSM projects though.

Thanks for sharing, but I am not an expert on ScriptRunner. Why not just add a simple transition screen with that field on it for the transition to Done? And then add a simple built-in Validator to make sure the field is not empty (Field Required Validator)?

Hi Clayton, Let's start by asking what type of project it is. Team-managed? Or Company-managed?

Hi Neil - Welcome to the Atlassian Community! Yes, if you have been doing a trial of either the Premium or Standard plan, and wish to remain on the Free plan, you should change that in your settings. Follow the guidance in this article:…

Hi Bharat, You should report this directly to Atlassian. This is just an end user forum and there is probably not anyone from the Atlassian Design team even here. https://support.atlassian.com/contact/#/

Ah, that's the problem. You are not a Jira Administrator and will not be able to add the security level yourself. You will need to get one of your Jira Admins to do that. 

The instructions do not say go to project setting. It says go to settings, which is the gear icon in the upper right.

We don’t have access to your Jira. You can copy and paste the content of the query or do a screenshot (again just the query).

Did you follow the steps that I outlined above? Because the screenshot is not from that path.

Okay, thanks. If you didn't add them, it is strange that they now require the pop-up. You might want to open a support ticket with Atlassian to find out why. https://support.atlassian.com/contact/#/

You are welcome.