John Funk Community Champion

So, did you check the issue to see it was already transitioned to that issue? Sometimes the user transitions the issue and then immediately moves it to the next status. Barring that, then it will need to be Support that investigates. 

Are you using Data Center or Cloud? 

Are you using the new import or the old import?

Hi Isis - Welcome to the Atlassian Community! See the section on lookup pages: https://support.atlassian.com/cloud-automation/docs/actions-in-confluence-automation/

Hi Chike - Welcome to the Atlassian Community! Go to Settings > Issues > Custom fields For the Approvers field to the far right click on the 3 dots menu and select Edit. In the Search Template field, change it from None to User Picker and Group Searcher. Click Update. You should be all good now. 

Hi Maahshid, The build in field in Jira is Start date (lowercase d). You added Start Date (uppercase D) to the screen. This is probably a custom field that was created at some point. You need to decide which field you want to us and add that field to the screen.

Hi Fotios - Welcome to the Atlassian Community! This this:

Hi Nicolas, I just used the actual field names and it worked fine. { "update": { "Approver groups": [{ "add": { "name": "{{triggerIssue.Group Single Picker}}" } }] } } Remember also that the smart values are case sensitive so it is triggerIssue and not triggerissue. Not sure if that was the difference or not. 

Can you send the actual link? I don't know what is says there.

Okay, thanks. It doesn't make sense that you can't see the value of that field - that makes me suspicious. And why are you putting them in some type of order? You are just getting a count. Can you share the details of when you set the Ticket Count field? And why are you logging out to the custom field id and not just using…

Hi Jason - Like some of the other comments, I suspect it is the punctuation. Just for fun, strip out all punctuation and leave just letters and see what happens. Or you could try with taking out each one, one at a time if you want to narrow it down. 

Hi Craig - Welcome to the Atlassian Community! I use the Revyz Data Configuration Manager for Jira app and it does a great job for this exact thing. You can do a free trial, make the move and be done with it. 

Great! Glad you got it working. And just for clarity for future readers - are the projects team-managed or company-managed or a mixture? 

Well, there has to be something different about the users and their permissions to transition. Why not just change the Automation rule actor to be Automation for Jira and be done with it? Why does it need to be the initiator?

De nada. Buen suerte!

Hola Sonia, El campo Tipo de solicitud es un campo del sistema y no está disponible para realizar tareas como reglas de automatización o condiciones en los flujos de trabajo. Una opción es crear componentes que coincidan con los nombres de los tipos de solicitud. Luego, use una regla de automatización para actualizar los…

Maybe it would be better to just have a conversation if you are up for that. Here is my LinkedIn account if you want to connect. https://www.linkedin.com/in/john-funk-92261a38/

Thank you @Angelie Stephens !!!

Hi @Tejas Patil Can you post your final rule that is working for future readers? Thanks!

Try: {{issue.fixVersions.releaseDate.shortDate}}

Is this a Team-managed or Company-managed project? 

Hi Xavier, This is not Atlassian support - this is just an end user community where people help each other out. For more technical problems like yours, you should probably contact support directly. https://support.atlassian.com/contact/#/

Great! Glad to hear. 

So, how many users do you have paid licenses for? And are they all helpdesk people? Next, I would design a form that asks all of those question up front - is a docking station needed? Yes/No. Pick a laptop from this list: A/B/C Pick a monitor from this list: A/B/C, etc. Then you just create the Tasks as needed. Provide IT…

So as far as structure, what you have is fine. Create an Epic with something like Onboarding for new hire Tim H. Add a component for Onboarding. Then create your Tasks underneath that for Create Account, Create Email, Setup Laptop, etc. I usually do that by having a JSM form where the requester has to fill out the form.…

One option would be to add Reporters to the security level, but then add a property to workflow to prevent edit at that point. https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

Okay - will try to get someone from Atlassian to come take a look. 

No - that happens here every now and then for some reason. They are working on an upgrade. 

Hi Yin - Welcome to the Atlassian Community! Please post the rule that you have so far. 

Hi Andrew - Welcome to the Atlassian Community! What does the error message say?