John Funk Community Champion

Hi Bekkah - Welcome to the Atlassian Community! I don't think this is doing what you want it to do. If it equals 0 you say that you want it to go to a specific user. But the rule is assigning it to round robin in that case. Also, you might want to log out the count to see what it actually is. 

Hi Jenna Welcome to the Atlassian Community! You will create a Scheduled trigger that runs daily at the timing of your choosing. Then add a JQL to the Schedule for: project = ABC and status = "In Progress" and status changed to "In Progress" On startOfDay(-30) and "Specific Field" is not empty Change out the project and…

Very good - let us know how it goes. 

Hi Glenn, Is this a Team-managed project or Company-managed project? Is the custom field a single user picker field or multiple user picker field? 

Hi John - Welcome to the Atlassian Community! I would try it again in a half hour or so. Maybe with Incognito mode of the browser. If it is still there, then submit a support ticket to Atlassian. https://support.atlassian.com/contact/#/

Hi @SMD498 - Hoa Dinh Hiep - Welcome to the Atlassian Community! You need to be a Billing contact to see the billing information. Go to Settings > Billing Once there click on the Products option in the top nav bar. Then click the Manage link to the right of the product you want to see. Then you should the billing info on…

All registered!

Hi Angel - Welcome to the Atlassian Community! No, you shouldn't need to do anything with the certificate. What browser are you using? Have you tried another browser? 

On the board, click the 3 dots in the upper right and choose Configure board. 

Hi Rostam, I have not seen that before. Maybe it is a security thing. But since I almost always have User Access permissions maybe that is why I see the names and not just the acct ID. 

HI Carles - Welcome to the Atlassian Community! I am not a fan of Team-managed projects for problems like this that pop up. You might try removing the custom field and just try it with the Parent field and see if it works. 

Hi John - Welcome to the Atlassian Community! Check the filter used by the board to be sure it includes Epics. 

Can you give me some exact examples of what the tasks and sub-tasks look like? 

You can do that, sure. I would not call that a "forum" but what you describe is doable. 

Hi Natasha - Welcome to the Atlassian Community! First, the user must be an Agent for Jira Service Management. Second, they must have the Assignable user permission in the Permission scheme for the project. I suspect the problem is that the user is not an Agent. 

When I was a youngster, Saturday night meant getting a bath before bed to be ready for church on Sunday. I was not a fan of Saturday bath night!

Hi İclal, As you are probably realizing, 400 workflows in a Jira instance is not something that is maintainable. I suggest you begin the process now to identify a handful of common workflows as much as possible and then begin to replace the existing workflow schemes with the new scheme. This, too, will be a manual process.…

Hi Naziya, You can do this with the Revyz Data Manager for Jira app found in the Atlassian Marketplace. 

Hi Heydi - What is this that you are referring to? Is it an email? A post somewhere? 

Exciting to see stories like this! Thanks @Annie Lu !!

Hi Szabolcs - Welcome to the Atlassian Community! Go to Project Settings while on the project. I then typically go to the Summary menu option. Then scroll down to the Permissions section on the right side. Click on the Permission scheme name. On the ensuing page, click on Actions link in the upper right then select Use a…

Hi Xavier - Welcome to the Atlassian Community! Unfortunately no, only Start Date and Due Date can be shown on the built-in calendar. You might explore one of the many add-on apps in the Marketplace for more functionality. 

What I do is have the Epic to just be the name and it is basically To Do, In Progress, Done. Then you can have a Task level issue type called Onboarding and one called Offboarding. Those would/could have different workflows. You could add components for Onboarding and Offboarding if you like to attach to the Epics for…

Hi Shafi, No, they will need Jira licenses to do the work in Jira. And all apps in Jira Cloud are billed at the total number of users granted Jira licenses. There is no way around that. 

Nice Job everyone!

You should be fine then. 

Hi José - Welcome to the Atlassian Community! The strikethroughs show for issues that have a Resolution. You should update your workflow for the Incident issue type to set the Resolution field with a Post Function when the issue is Closed/Done. 

Hi Fikri - Welcome to the Atlassian Community! What do those two custom fields represent? There is already a Created system field that captures the date and time of when the issues was created. 

Hi KM - Welcome to the Atlassian Community! You should definitely cancel before the trial ends if you do not want to continue. If your forgot and the trial has expired and you were billed, contact Atlassian Support and kindly ask them for a refund. https://support.atlassian.com/contact/#/

Hi Selva, Typically what I do is what I do is create a series of IF/ELSE Conditions after the Issue Transitioned Trigger. Under each condition, I add the Branch like you have it and continue through it but setting the value of the Status instead of just the Copy from trigger because it will be different. Do one like that,…