John Funk Community Champion

@Admin - Please reply inline with this thread so users can follow the conversation. What exactly about Tessa's solution does not work for you? Please give an actual use case with values. 

Hi @Gerben Heinen - It is possible, but the users would all need to have a license. But Standard is fine. 

こんにちは @沢田　也実 いいえ、「ステータスの平均時間」はプロジェクト レベルで適用され、ガジェットが情報を提供するような個々の問題には適用されないためです。

Hi @Beth Kidgell - Welcome to the Atlassian Community! Great to hear! And you are very welcome. 

No, this will not work for the built in forms now available for software and business projects. It is for "advanced" or "proforma" forms only. 

@Rudy Holtkamp - I don't. @Sam Knight - does such an animal exist?

Sorry, looking at your image closer now. That is just the result of a search/query. You cannot update issues/columns directly there in Jira. You can go to the List screen for the project and see if you can update it there. 

Are they an Agent? They must have that product access license as an Agent to be assigned issues. 

Hi Ahmed, You should open a support ticket with Atlassian if you have not already. https://support.atlassian.com/contact/#/

Hi Ricardo - Welcome to the Atlassian Community! Why would it not work? You can read how to create a second board for a Business project here: :-) https://community.atlassian.com/t5/Agile-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018

Hi Josef - Welcome to the Atlassian Community! You probably need to open a support ticket with Atlassian for this one to get their feedback: https://support.atlassian.com/contact/#/

Awesome! Glad to hear it is working again!

Hi John, You might go ahead and open a support ticket with Atlassian for their guidance as this might be a bug. https://support.atlassian.com/contact/#/

Hi Karoline - Welcome to the Atlassian Community! It sounds like the Due Date has been removed from the Edit Screen used by the project. Check your Screen schemes associated with the project(s) to verify. 

Assistance requested!

Now why would you jump out of a perfectly good plane???

Hi Liz - Welcome to the Atlassian Community! You cannot sub-tasks directly through the form for a Service Request. 

Hi Xiangfan - Welcome to the Atlassian Community! Try adding the user to the Service Desk Team project role, refresh and try again. Also, since it is JSM, the user must be an Agent. 

Hi Valerie, I suggest you open a support ticket with Atlassian about the differences in the tab locations and the Update terminology versus the Status name. https://support.atlassian.com/contact/#/

Hi Rhys, You can raise a suggestion here: https://support.atlassian.com/contact/#/

Hi Kieran, Can you share a screenshot of your field key from the form? Also, I suggest not using any spaces in the field key to see if that helps. I have not tried to get the description of a field before. Nor do I remember seeing any documentation that you can retrieve that. Is there something somewhere that leads you to…

Sorry, I should have noticed that. Will request someone from Atlassian to come help you. :-)

Hi User, I suggest you go ahead and open a support ticket with Atlassian for them to investigate. https://support.atlassian.com/contact/#/

Hi Rindert - Welcome to the Atlassian Community! You need to open a support ticket with Atlassian to submit the suggestion. But I will also say that this is a very niche request so I would not count on anything being done for a very long time if at all. https://support.atlassian.com/contact/#/

Hi Selin - Welcome to the Atlassian Community! I suggest you open a support ticket with Atlassian for them to investigate. https://support.atlassian.com/contact/#/

I suggest you contact the vendor for support then. 

Hi Cristina - Welcome to the Atlassian Community! Can you give more specifics? Maybe one exact example? 

So, what app is that? 

Yes, I would think the automation rule would be the route to go. But what you would do is apply the security level when the issue incident is created and then update the custom field with the user values that the security level uses. 

Are you using an add-on app for the field? If so (and I suspect you are) what app is it? Have tried to contact their support?