John Funk Community Champion

Hi Ty - Welcome to the Atlassian Community! The colors are related to Status categories - gray is To Do type statuses, blue is In Progress and green is Done type statuses. Regardless, issues/cards are not considered complete unless they are in the last column (far right) - again, regardless of the status. 

Hi Brad -Welcome to the Atlassian Community! Yes, for every new project you create, you have to manually add someone to the Project Administrator role. Even if you create the project based on an existing project, it will not copy the People over from the original project. There IS a setting in Settings > System but it…

@Pranshu Verma - Click on All on the left side

Hi Annette - Welcome to the Atlassian Community! You should probably go ahead and contact the Zephyr vendor directly for assistance. 

Hi Shannon, Atlassian is just rolling out the ability to see some information in the Audit Log. So depending on when the issue might have gotten deleted, you might be able to see something there - but probably not who did it. Go to Settings > System > Audit Log But to be able to restore a single deleted issue or get more…

Hi Ahmadi, It is probably best if you contact the vendor for OKR Board directly for their support. 

Okay, I would take out the property and be sure to publish the workflow again. Once you do that, can you login as that user and go to the issue in the portal? And what does that look like - you can't leave a comment? If not, can an Agent leave a comment? 

Hi Heike, You will probably need to contract Microsoft and get their feedback. 

Maybe try submitting the question in your native language

Hi @taqeel508 - Welcome to the Atlassian Community! You cannot submit support tickets with a free Jira account. What is your question? 

Hey @Dave LIAO - Thanks for the post! I still just prefer good ole paper and pen most of the time. 

Hi Ashley, What I do is clone the JSM issue into the Software project and link them - all through automation. Then you can create another automation rule that adds comments to the connected/linked JSM ticket when a comment is added to the Software project issue.

Okay, let me see if someone from Atlassian can come take a look. 

Okay, thanks for sharing that. Hopefully someone from Atlassian will make soon to help you. 

Yep, take a look at this: https://confluence.atlassian.com/jirakb/restrict-comments-on-closed-issues-in-jira-service-management-cloud-1116289104.html

hmmm, check any workflow properties for that status then to see if Comments are blocked. I have never seen it prevent you from adding Comments like that. I will try to research also. 

Hi Varun - Welcome to the Atlassian Community! I suggest you go ahead and open a support ticket with Atlassian. https://support.atlassian.com/contact/#/

Hi Karl - Welcome to the Atlassian Community! There are some third party apps that will help you do this - like Deep Clone. Of if you want to do it without an app, you could create an automation that will create the the issues for you based on certain types/categories of projects being created. 

Let's run through a scenario, If you are on a ticket and put in a comment, does the requestor get the email? And if yes, and if you just do a reply to the email from the requestor's email account, no comment is getting added to Jira. Is this the scenario?

Gern geschehen

Hi Apryl, Do you already have all of the project charter pages created? 

Hi Eran - You can use either due or duedate

I don't think you are going to be able to export as a backup from one OS instance and then import that into a different OS. I would suggest you export issues per project into a CSV file and then import the CSV.

Hi Alex - Welcome to the Atlassian Community! One way to do this would be to use an Epic and record the bag of hours in the Original Estimate field. Then the technicians can charge time against individual tasks/stories underneath the Epic. 

Hi Jhonny - Welcome to the Atlassian Community! You should open a support ticket with Atlassian to check if the email address is on their Suppression List. https://support.atlassian.com/contact/#/

Valentine specific would be Reese's heart shaped peanut butter cups. Then the cinnamon candies and then Conversation hearts. Our tradition is that I always get my wife York Peppermint Patties. But she snags the Conversation Hearts as soon as the hit the stores. 

Hi @尾崎　洸人 - Welcome to the Atlassian Community! Just some clarification - what type of project are you using? Team-managed? Company-managed? How are you trying to create the issue type? The exact steps. 

Hi Jeff - Welcome to the Atlassian Community! Awesome! Feel free to ask questions here, too!

Here ya go: https://www.atlassian.com/software/jira/pricing And the validator is present for all pricing levels.

Hi Neel - Welcome to the Atlassian Community! You can't write different queries/filters for each axis - you just write a filter that shows issues. You can use the Status for one axis and the Sub Status field for another access. Then take a look at the results and see if that is what you want. One note, the Sub Status field…