John Funk Community Champion

Hi Mark - Welcome to the Atlassian Community! Another option is to use a third party app like the Revyz Data Configuration Manager. With it you can clone a single project from one instance to another Cloud instance. 

Hi Weston - Welcome to the Atlassian Community! Your other option is to migrate to Cloud. Then it will automatically show up. :-)

Hi Steve - Welcome to the Atlassian Community! Use the email address of the user in Jira - you can't just put a name in there. In the past I have been able to use a "username", but I don't think that works anymore either - it has to be a full email address of the user.

Okay, let me see if someone from Atlassian can come take a look. 

Hi Nick, The problem is that the Request Type field is not available to be used in Dashboard gadgets out of the box. There is probably an add-on that will do it. So, what I have done in the past is create a custom dropdown field and put all of the options for Request Type in the custom field. Then create an automation rule…

Hi Josh - Silly question but how do you know the Requestor is adding a comment? How is the comment being added? 

Hi Jake - Welcome to the Atlassian Community! You should definitely report this to Atlassian Support: https://support.atlassian.com/contact/#/

Oh, so it was really just one big "field". Glad you figured it out! 

Hi Alfedo - Welcome to the Atlassian Community! I have not seen that before. Does it happen with other users in your organization? Maybe try it with a different browser or with Incognito mode to see if it still does it. If so, let us now here. 

Hi Jennifer - Welcome to the Atlassian Community! You would need to turn off all of the Customer Notifications and then create Automation rules to send an email to the Reporter. 

This is a really scaled down version of the robust capabilities for Approvals in Jira Service Management. Is it possible to use that product for your intake and approvals? And then clone the resulting issue into a Software or Business project? Typically what I do in you case is have different transitions to the Approval…

Hi Ryan - Welcome to the Atlassian Community! Are you trying to import a backup file? Or a CSV file?

Hi @pam_hite_wbd_com - Can you share some screenshots?

Still should have worked. Oh well, if it does it again, let us know - I would like to see what is not working with it. 

Hi Jira Admin - Welcome to the Atlassian Community! Click on Settings > Billing Then to the right of the Confluence line, click on Manage. Then see if you can click the 3 dots menu and select Cancel subscription.

What are the exact sequence of events you are trying to create? 

You still need to add the field(s) to the Edit screen (and/or Create screen). They just won't run for the issue types/projects that are not in the context. 

Yep HeroCoders are very helpful!

Hi Bob - Welcome to the Atlassian Community! Since it works for some users and not you, that usually leads me to believe it is something with the browser. Maybe try a different browser, or clear your cache, or try Incognito mode. Or do all of that! Sometimes it's extension in the browser that muck things up. But I would…

It's really not that difficult. I imagine 90% of the time you can edit it without getting that message. And if you do, just make a copy of the workflow, make your changes and then add it to the workflow scheme. For the power you get with the workflows, that's not a lot of trouble to have to go through. 

So, what happens if you click on the + to the upper right? That should add a column and therefore a status. 

Hmmm, I just used it and it worked fine. Was it an Epic you were putting there? Or a higher level? 

Hi Carolyn, I suggest you contact the vendor directly for their guidance. https://herocoders.atlassian.net/servicedesk/customer/portals

Epic Link field has been deprecated and should not be relied on moving forward. You need to use the Parent field. 

Hi Christopher - Welcome to the Atlassian Community! What type of project is it? Team-managed? Company-managed? Also, is it a Software project or Business project? Boards behave different based on the type. 

Hallo Jan, Sie müssen ein Support-Ticket bei Atlassian eröffnen und sie bitten, die Sperrliste auf die E-Mail-Adresse zu überprüfen. https://support.atlassian.com/contact/#/

Hi @Jennifer Bader - Typically it is because the status has no outflow from it or if you are trying to delete a status from the workflow. 

Hi Asadiq, I suggest you contact the vendor directly for assistance. 

Do you have some specific questions we can help with?

Hi Jira Billing, If there are two different rules, make sure the second one has the box check on the Rule details page to all it to be triggered by another automation rule.