John Funk Community Champion

Hi Jack, Just set the Actor back to Automation for Jira and see what happens. 

Please post back here with the solution for future readers. Best of luck!

Hi @John Izquierdo - this certainly sounds like something new that Atlassian has added. So if your Approver is a Customer but not the Reporter or in the Request Participant field, I guess you need to click that on. The other thing to try is to simply add the Approver to the Request Participant field before sending the…

Hi Kellie, Why are you trying to duplicate the entire structure of the original project? 

Hi Hannah - Welcome to the Atlassian Community! You should map to the Issue Key instead of the Issue ID. You can call it whatever you want in your CSV file, but it checks the Issue Key field to see if that value already exists and if it does then it does an update instead of a create. 

You should go ahead and open a support ticket with Atlassian then. https://support.atlassian.com/contact/#/

Hi Luen - Welcome to the Atlassian Community! Since no one has responded, I suggest you open a support ticket directly with Atlassian: https://support.atlassian.com/contact/#/ Please post back here with the resolution for future readers.

Hi Gal, I don't the the main search is going to check every single custom field in the organization for a single value. You will need to include the custom field name. 

Hi Edward - Welcome to the Atlassian Community! You will probably need to use the lookupPages functionality for rules. See the guidance here: https://support.atlassian.com/cloud-automation/docs/actions-in-confluence-automation/

Hi Hima - Welcome to the Atlassian Community! Can you share a screenshot of the error/problem? Does the issue have a value for the Request Type field?

If they don't have access, they should not be able to see the project and board. But go ahead and replace them as the Reporter or Assignee for any issues they might appear on. That should make their avatar disappear from the board, too. 

Hi Laximi - Welcome to the Atlassian Community! You should contract Microsoft (the vendor) for further assistance. 

Hi Brooke - Welcome to the Atlassian Community! Did you take them out of the project? Did you mark them as inactive? Also, make sure there is nothing on the board that is assigned to the or which they are the Reporter. 

Hi Geoff - Welcome to the Atlassian Community! Yes, you must have both the Schedule Issues AND Edit Issues to be able to rank the issues. https://support.atlassian.com/jira-software-cloud/docs/rank-an-issue/ See the paragraph near the bottom. 

Hi Josey, Yes, CM Project is ALWAYS the way to go. I strongly dislike using TM projects - especially in a shared environment. Would the new project just be an intake project where requests are gathered and then cloned to one of of the TM projects? If so, then you need to find a field that has values that are unique to each…

Can you share a screenshot of where you think it should be but it is not? Also, what type of project is this? Company-managed? Team-managed? Software? Business?

Hi Matt, What type of field is Client? And why are you tacking .value on to the end of it and not just using {{issue.Client}} and {{triggerIssue.Client}}?

Hi Nick - Welcome to the Atlassian Community! I guess the question is - are there multiple comments been added to the ticket? Maybe through an Automation rule gone bad?

Okay, so that verifies that it is still in a Free plan state. Let me see if someone from Atlassian can come take a look. 

Also, you might want to look at a third part app like Revyz Data Manager for Jira. Things will go much smoother for you. 

Hi Talha - Welcome to the Atlassian Community! You probably want to open a support ticket with Atlassian since no one has responded so far. https://support.atlassian.com/contact/#/ Please post back here with the resolution. 

Thanks @Jimmy Seddon as always for putting this together. Kudos coming your way!!

So well deserved - Congrats @Esther Strom !!!

Hi Sherry - Welcome to the Atlassian Community! Many times Atlassian will leave it in the Free status until the trial is over with. If you have paid and they have not moved you immediately, support might need to get involved. See if you can open a support ticket with Atlassian. https://support.atlassian.com/contact/#/

Hallo, gibt es Neuigkeiten?

Hi Michael - Welcome to the Atlassian Community! It is probably just a permission thing. If you are a Jira Admin, go to: Settings > System > Global Permissions Then check for who has the permissions for Make Bulk Changes

Hi Alan - Welcome to the Atlassian Community! Since no one has responded so far, I suggest you open a Support ticket with Atlassian. https://support.atlassian.com/contact/#/

You are very welcome - good luck!

A user would need to have Site Admin (User Access Admin) permissions to be able to see who has access to the system. While on the list of users, you can click the 3 dots menu to the right of the user. There you can select Suspend access which will remove their access. 

Hola Lizeth. ¡Bienvenida a la Comunidad de Atlassian! ¿Puedes proporcionarnos algunas capturas de pantalla de lo que estás importando?