John Funk Community Champion

Hi Yuki - Welcome to the Atlassian Community! Billable users are calculated for your entire Jira instance, not just a single project. Comparing the number of licensed users with the number of users on a single project would be useless. What is it that you are actually trying to achieve?

They are literally on the issue with the parent in front of them when they click on the link to create, are they not? Can they really not remember the parent key for a few seconds?

Hi Julia - Welcome to the Atlassian Community! I am afraid I don't know what you are referring to. Can you please provide a link to the request(s) in the JAC for reference? 

You are welcome

Hi Carlos - Open requests are just requests that are not Closed and vice versa. So between the two of them, that's All requests. 

Hi Jonathan - Welcome to the Atlassian Community! We will definitely need some screen shots. And when you say it is not working, what EXACTLY is happening? 

Hi Kirk, Since no one has responded yet, I suggest you open a support ticket with Atlassian directly. https://support.atlassian.com/contact/#/

Hi Lorlita - Welcome to the Atlassian Community! The Description field is a system field and should not be renamed. Instead you could create another custom field of Paragraph type and call it what you want. Then just include the new field on your screen and leave the Description field off. 

Hi Ben - Welcome to the Atlassian Community! When you are creating the linked issue, why not just populate the Parent field with the value of the issue you are creating it from?

Yes, could be specific to Team-managed projects. If you could post an image of that for future readers, that would be great.

Thanks for the info, Patrick. What's the time difference between the creation of the ticket and when the Description gets updated? Have you checked the workflow for the Create transition to see if there are any post functions there? 

For me it is usually something to drink - either sweet iced tea or a soft drink. And to eat - something that is easy to eat with my fingers, like chips or the equivalent. For some reason, I prefer salty things vs. sweet things will on a road trip. 

Hi Patrick - Welcome to the Atlassian Community! It sounds like there might be an automation rule running that copies this down. When you look at the History for the child issue, who does it say is updating the Description field? Can you share a screen shot of that? Also, as soon as it happens, you can click on the…

Hi Aimee - Welcome to the Atlassian Community! Instead of doing an Assign Issue, simply add the Assignee field to the Clone Issue. Then for the Assignee field, click on the 3 dots and choose copy. Then choose Trigger Issue and the field you want to copy from the trigger issue. 

Hi John, Sure, you should be able to get rid of that. It is probably asking for a Resolution as well. You can set the Resolution by adding a Post Function to the transition to Closed. If there are multiple options you want to consider, then maybe add a transition per Resolution type along with the appropriate post function…

Hi Anahi - Welcome to the Atlassian Community! You can create your form against the Epic issue type. Then create an automation rule based on an Issue Created trigger. Add conditions for the Issue Type = Epic and any other fields that might help to narrow down when the rule fires. Then an action for each Task you want to…

Hi Stephanie - Welcome to the Atlassian Community! I would create a rule with a Manual trigger and add an easy input for the field that needs to be populated. The rule would be kicked off by the Agent to run the rule, this would cause a popup for the Agent to populate the field, and then the rule would clone the ticket and…

Thank you new high-fivers! And keep up the good work!

Hi Lisa - Welcome to the Atlassian Community! There are different regions around the world where you can have Cloud hosted, but I think they are all in AWS. Whatever they are in, you will not be able to change the vendor. 

You are welcome!

Hi RR - Welcome to the Atlassian Community! You need to contact your Jira Admin to grant you access to the board. Also, I am removing the board from the post for security reasons - you should not post links to internal Jira instances.

Hi Pete, Yes, this is by design and keeps the board from being cluttered. If you don't see the swimlane then you know there are no issues in it. 

Merhaba Betül - Atlassian Topluluğuna Hoş Geldiniz! Bu bir Şirket tarafından yönetilen proje mi? Yoksa Ekip tarafından yönetilen bir proje mi? Sorun Tamamlandı'ya taşındığında Çözüm alanı ayarlanmıyor olabilir. Geçiş için iş akışını Tamamlandı'ya taşıyarak güncellemeniz ve Sorun Alanı - Çözüm'ü ayarlamak için bir gönderme…

Hi Paul - Welcome to the Atlassian Community! I am pretty sure it will never be able to be turned on for just a single project. You can open a support ticket with Atlassian to get clarification, though. https://support.atlassian.com/contact/#/

Hi Kay, I have seen the ability to update multiple projects using the same screens for the issue type while in Software projects. But I don't remember ever seeing that for JSM projects. Are you sure it was JSM projects that you have been able to do in the past? 

Hi Gustavo - Welcome to the Atlassian Community! No, the fields that can be updated are very few while in the queue. And Priority is not one of them.

Hi Kashif, You need to add the Approvers field to the transition screen. This should allow Customers to be added to it. Also make sure that is the field used by the appropriate status for approvals in your workflow. 

Hi Supriya, Is the second rule fired as a result of another automation rule running? If so you need to check the box on the Rule details page of the rule and save it. 

Hi Normann, Since no one has responded yet, you probably want to open a support ticket with Atlassian to get their feedback: https://support.atlassian.com/contact/#/

Hi Aleena, See if this article helps you on making flexible, recurring issues: https://community.atlassian.com/t5/Jira-articles/Creating-a-Flexible-Recurring-Task-Issue/ba-p/2040862