John Funk Community Champion

Hi Abhay, I would say just delete it in the Hierarchy and then add it back at the level you want. You can have multiple issue types at the same level - say at Level 1. 

If you are not bringing all of the child tickets to the sprint then you need to attach them to a different parent or convert them to another issue type such as Story or Task. 

Have you configured the Rule Details to be a Multi-project rule? You need to include the Project from the Manual trigger and the Project where the Story is getting created. Or it needs to be a Global rule. Let's start with that first. 

Great! Glad you were able to get it solved!

You are welcome and best of luck!

I am wondering if it is the "None" value in the Blocked Reason field. Is this a dropdown? You might even add that to the query: "Blocked?" = Yes or ("Blocked Reason" is not EMPTY AND "Blocked Reason" != None) Another way to check would be to remove the OR and all of that after it and see if it turns it off. If so then you…

Hi Ayush - Can you post a screenshot of the actual rule that you have so far. And then what is not working with it?

I am not aware of a way to see a list of all filter subscriptions in Jira Cloud and who they get sent to. You probably need to open a support ticket with Atlassian for them to find it. https://support.atlassian.com/contact/#/

Hi Duncan - Welcome to the Atlassian Community! Just to verify, if you forward an email from an Outlook account manually, it creates the ticket. But if there is a rule in outlook that gets executed automatically for that same account, it does not create the ticket? If that's the scenario, have you looked at the email log…

It might be that the user or the token has to be created in a certain way - I don't remember the details. You probably should open a support ticket with Atlassian for specific guidance on your job. https://support.atlassian.com/contact/#/

Hi Peer - Welcome to the Atlassian Community! It appears that your are possibly sending the results of a filter subscription to the JSM email to create more tickets for tickets that already exist? Jira is not going to let you do that. 

Hi @Patricia Izquierdo - did you ever get this solved? If so, what did you do? 

Hi Carolyn - Can you show some screen shots of the board color rules? Also a screen shot of those fields used by the query for the color in the ticket. 

Hmm, is it still failing with the new token also? Or was it just failing with trying to renew a token? 

Hi Matěj, I know you tagged Alex directly, but you should probably open a support ticket directly with Coniforms also.

Hi Rahul, I suggest you contact the vendor directly for support. https://portal.perforce.com/s/topic/0TO5Y00000ByxvjWAB/gliffy

Hi Ron - Welcome to the Atlassian Community! I assume you got to this via the path to create a new Project and then selected Monday as the app to import. Did the troubleshooting guide not help? Also, I will see if someone from Atlassian can come take a look since you are on a Free subscription. It might be related to that,…

Hi Katharina - Welcome to the Atlassian Community! I suggest you handle access via product roles. So update your Permission Scheme(s) to use product roles and not groups. Also remove any references to "Any logged in user". Then add users to your projects (this can be done by a Project Administrator also). You can add…

Hi Shankar - You need to open a support ticket with Atlassian to see what the issue is. https://support.atlassian.com/contact/#/

Hi Mike - Welcome to the Atlassian Community! API Tokens now have an expiration of 1 year. That looks like what is happening here. You should create a new token and attach that to your job. 

Great to hear!

What are the permissions of the users (each type)? Is one a Customer and one an Agent? or some other combination? 

Did you do what I told you above to get the sprint ID?

Hi Markova - Welcome to the Atlassian Community! Your rule fires when a comment is added to an issue. Therefore it will copy only that comment up because that is the one that triggered the rule execution. The same will happen for the other children when Comments are added on them. Your questions how to copy the comments…

If you know the sprint name, use JQL in issue navigator Sprint = provide your sprint name here it will show the sprint id

I attended in person. For me the highlight (other than the Community Champions workshop, reception, dinner, etc.) was the Founder Keynote on Wednesday morning. So much good stuff rolling out!!

Hi @김성모 - Welcome to the Atlassian Community! Please see this article on how to delete your site. Sorry it is all in English. https://support.atlassian.com/atlassian-cloud/kb/reset-and-delete-all-data-from-your-cloud-site/

Hi Bharath - Welcome to the Atlassian Community! Connecting to GitHub is pretty straightforward. Follow the guidance in this support document: https://support.atlassian.com/jira-cloud-administration/docs/integrate-with-github/

Hi Carol - Welcome to the Atlassian Community! Was he the only admin? If so, you will need to open a support ticket with Atlassian to help you get it cleared up and have you added. https://support.atlassian.com/contact/#/

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