John Funk Community Champion

Hi Drew - Welcome to the Atlassian Community! Create an automation rule based on a Field Value Changed trigger and choose the est field. Then add an action for Send Email. In the To: field you can start typing the email address of the sales team. When done, but sure to click on it so that it populates the field. Continue…

You should report that to Atlassian. 

Hi @Fadi Shahwan - Did you ever figure this out? 

Hi Bryce - Welcome to the Atlassian Community! Simple answer is Quit using Team-managed projects and do everything you need in Company-managed projects. There's also this article: https://community.atlassian.com/t5/Jira-articles/Should-I-Create-a-Jira-Company-managed-or-Team-managed-Project/ba-p/2857569#M16291

Agreed - get outside and take a walk or just sit and enjoy the sunshine. Go visit someone you haven't seen in a while who is close by. And for me, it's time in prayer and reading the Bible and meditation on the Word. 

Hi Aparacido - Welcome to the Atlassian Community! What type of project is it? Software or Business? Is it Team-managed or Company-managed? Can you share a screenshot of your error? 

Hi Seema - Welcome to the Atlassian Community! You should contact the X-ray vendor directly for support with their app. https://jira.getxray.app/servicedesk/customer/portal/2/user/login?destination=portal%2F2

Hi Julliane, Not sure that I completely follow, but maybe create a custom field that is hidden from the user. When the issues are created, set the field to a certain value. Then add a Condition in your workflow to not allow the issue to transition if that field has that value. Then create another automation rule that fires…

Sorry, I am not following as to what worked and what didn't work. Can you provide a step-by-step use case and note at each step if that worked or didn't? 

Hey Amanda, I am just guessing here, but maybe it is because the email is only copying the support address and is not being sent to the support address with a CC to the customer. You should try that and see if it creates the ticket and adds the customer to the Request participants automatically. 

Were you able to find the link there? 

Hi @Monica Donley - I am going to mark Matt's answer as accepted. If you still need assistance, let us know. 

Hey Matt, I suggest you go ahead and create a support ticket with Atlassian for this one to see what their guidance is. https://support.atlassian.com/contact/#/

Hi @Naveen kumar - Did you get this resolved? And if so, what did you do?

Wow @Jimmy Seddon - There's a lot going on there! But so neat and organized!. Having moved several times in the past 10 years, it always feels really good to get everything unpacked and in their place. 

Hi Thararat - Welcome to the Atlassian Community! See this guidance. https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

Hi Debra - Welcome to the Atlassian Community! Make sure you have Administrator permissions for the project. Then the Customers link should show up on the left menu of the main page

Great to hear! And you are welcome. 

Hey @Nikki Hailey - Did you get this sorted out?

They are active when you create them in TMP projects or update them. See this for clarification: https://support.atlassian.com/jira-software-cloud/docs/set-up-a-workflow-in-a-team-managed-software-project/

Hi Robert, I am not aware of a solution other than maybe create a list of custom fields and their IDs and distribute as needed. 

I believe you can create different workflows for each work item type. 

Hi Sruthi - Welcome to the Atlassian Community! Team-managed projects (TMP) are self-contained and do not share any other components with other projects (with a minor exception for some custom fields). This is why many admins prefer to not use TMP projects and use only Company-managed projects (CMP). The path you are going…

Good! Glad it helped 

Thanks @Barbara Szczesniak ! Shamefully, I tend to put them in the drawer and hope the other magically appears one day in the dryer (maybe it's been hiding in one of those tiny little holes). Or that I will end up with another single sock close enough to the same color that I could get by with wearing them both though they…

Hey @Jackie Bilog - Any update?

@EnEm - I am marking Trudy's answer as accepted. Please let us know if you need further assistance. 

Thank you @Fun Man Andy and @Susan Waldrip !!

Hi @John Hom - Welcome to the Atlassian Community! Since no one has answered this yet, I suggest you open a Support Ticket with Atlassian for their guidance. https://support.atlassian.com/contact/#/

Hi Jessica, Here is an article that gives more information about creating additional boards for Business projects and the Location field. https://community.atlassian.com/t5/Jira-articles/Creating-a-Second-Agile-Board-for-Team-Managed-or-JIra-Work/ba-p/2115018