John Funk Community Champion

@Babafunmito Adebowale - Going to mark Carlos's answer as accepted. Let us know if you still need anything.

Can you describe that relationship with Assets a little more? What separates those tickets from other tickets? How does that affect the number of Departments involved or the approvers? 

I'm in! (Amanda) Barber Bingo Bound!

Okay, that's good to know. Thanks for the update!

Hi Mamta, I suggest you open a support ticket with Atlassian to make your request known to them. https://support.atlassian.com/contact/#/

Hi @Oujy_lala - Since no one has responded yet, I suggest you open a support ticket with Atlassian to get their feedback. https://support.atlassian.com/contact/#/

Hi Ed - Welcome to the Atlassian Community! In a software project, they would need to go to the individual issue that was created. Was there no email sent to the user when the issue was created? 

Hi Randy, No, there is no way to format or change the way it is displayed. You can enter a support ticket with Atlassian for their feedback - it would be interesting to hear, I think. https://support.atlassian.com/contact/#/

Hi Brian, I think you have the same basic thing now, just called something a little different. What do you get when you click the 3 dots menu next to Add Customers in the organization?

I don't know what you are doing with those other two, but to update the issue you just created you add the new branch and move the action under it. What are you trying to do with the other two branches? 

Start with those with the icon and publish them or delete them and see what happens. 

Hi Omar - Welcome to the Atlassian Community! You can update the Notification Scheme for the Project to include users in this field. I assume that the field gets populated with the form is filled out? Or you can copy the value of the POC field to the Request Participants field by an automation rule when the ticket is…

Hi Jim, Since no one has responded, I suggest you go ahead and open a support ticket with Atlassian if you haven't already. Then please post the resolution back here if you get one. https://support.atlassian.com/contact/#/ Best of luck!

Hi Valérie - Welcome to the Atlassian Community! Add a Branch under the the action where you are creating the work item and select Most Recently Created Work Item. Then move your Edit Work Item function under the branch. 

Hi Jackie, There has been no change in that functionality despite the new name. Can you share some screen shots and describe what you are trying to do? 

Okay, so he's a legit Customer - just needs to be in the right place. 

Weird - I certainly can't duplicate the problem. But here is my suspicion - the workflow is indeed associated with a Scheme, but the scheme hasn't been published. So go to the list of Schemes - both Active and Inactive and see if the workflow is listed for any of them. Also, look for the icon of the i with a circle around…

Hi Aleksandr, I would create an automation rule based on a Field Value Changed trigger. Then select the department. Then do a Condition with IF/ELSE and under each, set the Approvers field with the appropriate people. 

Hi Eddie, Please provide a screenshot of what you see. 

Hi Angel, Why are you using a Webhook to initiate the rule? Seems like overkill. I would start simple and solve things along the way. For example, do the lookupIssues step and simply log out the size to see what it is. So hardcode the Sprint Name/ID in the lookupIssues step for a Sprint that you know has stories, and see…

Hola Fernando, ¡Bienvenido a la Comunidad Atlassian! Deberías abrir un ticket de soporte con Atlassian y solicitarles que revisen la lista de supresión de esa dirección de correo electrónico y la eliminen. https://support.atlassian.com/contact/#/ Además, por motivos de privacidad, deberías eliminar la dirección de correo…

Hi Ritu - Welcome to the Atlassian Community! Are the products using a single Jira project? Or are their two Jira projects? Either way, I would create a board that shows all tickets from both products. Is the Team exactly the same for both products? Or are there some different members for each product but the majority of…

So what project does the Customer belong to? 

No worries, glad you got it figured out. 

It's right there in the last image you posted. It says "You can also save the configuration for future use. That's a link there for you to click on and save it. :-)

Thanks for the update - can you include some screen shots of when you get to the Begin Import page, and after the import is done? Are you really Server? Or are you Data Center? 

High Fives to all the High Fivers!! Way to go!

Привет @Темирлан Есенбеков - Добро пожаловать в сообщество Atlassian! Какое именно сообщение вы получили? (И, пожалуйста, переведите на английский язык для нас)

Hi William, Take a look at this guidance. https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-customers-account/

Hi Vidhi - Welcome to the Atlassian Community! There are no "sub statuses" in Jira. You could create a regular status by the name you want and make it an In Progress category when you create the status.