John Funk Community Champion

Hi Andre, When posting a question about an automation rule, it is always good to include screenshots of the entire rule, one with details of key parts, and then one of the audit log when it runs and produces and error or does not do what you expect. Please post those shots with more details about what exactly is not…

Hi Ali - Welcome to the Atlassian Community! Try this: <a href="{{issue.toUrl}}">{{issue.summary}}</a>

@Elena Marin - Did you ever get that sorted out? Did Atlassian Support provide the answer? 

Olá, Barbara, Onde você está tentando reordenar as subtarefas? Está no quadro?

Hi Sina, So, what is not working? Can you share a screenshot of the Audit Log for when you run the rule? Can you describe the steps you are taking when you expect the rule to run? 

Sorry, I meant to say .first not .last. Again, not sure that dropping the .first in the smart value will make a difference but it might. And you are sure the Field key value is exactly ProjectFeedback? Can you share a screenshot of the field details in the form? (If taking out the .first doesn't work :-)

You are very welcome!

You are welcome. 

What type of field is the Customer field? Is this a text field? Is this a custom field you created? 

Do you see a customer name in there? 

Hi @한진영 - Welcome to the Atlassian Community! You need to open a support ticket with Atlassian to see if your email address is on the Suppression List. https://support.atlassian.com/contact/#/

Can you share a screenshot? I am confused as to if the field is on the card or not

Hi Ken - Welcome to the Atlassian Community! You should not plan on Approvals coming to Company-managed projects anytime soon in my opinion. 

No, they won't because only one transition will show because only one or the other meets the criteria. 

Like Andy, October is my favorite month of the year. Fall is the best time in the in US - glad to be back to experience the seasons again and see the trees change colors. 

Hi Jillian - Did you get this taken care of? What was the solution? 

Is the Customer field is on the card on the board, you should be able to search the board search. 

Ok, let me see if someone from Atlassian can come here to help. 

Hi Vera, Try just giving him the Service Desk Customer project role and see if that does it for you. 

Hey Chris - I am going to mark Humashankar's answer as accepted. Let us know if you still have questions. 

Hi Megan - Welcome to the Atlassian Community! It might be more complicated than I am reading this, but you should be able to create an automation rule based on a Form Submitted trigger. Then add an action for Send Email and send it to whomever you like. 

Ah, sorry, I forgot that you were using Data Center. I don't think the duedate field works with lookupIssues there. See this: https://jira.atlassian.com/browse/JIRAAUTOSERVER-877 You might try copying the value to a hidden date field and then use that with your lookupIssues and see if that works. It might just be Dates in…

What type of project is this? Team-managed? Company-managed? I am not aware of a way to have people automatically assigned to selected project roles for certain projects. How are you doing that? 

Hi Jessica, I usually do this with two different transitions between the statues. One transition would have a Value Field condition where User Notification Required? = Yes and one where it has two conditions where the same field is empty or it = No. For the first transition you would add ALL of the validators for required…

Hi Tracy - Just trying to understand the exact scenario. It doesn't matter if you create a work item on a board or using the Create button, you are just doing a Create action. So, there is not a current board function that would know what the project is - mainly because a board can be linked to multiple projects. If you…

Hi @Syed Usman Shah - I am going to mark Trudy's answer as accepted. Let us know if you still have questions. 

Hi George, I am not aware of any way to set a default color for Epics. The best you would be able to do is create an automation rule that sets the value after the Epic is created, which might be what you are already doing. 

@Daria Kulikova_GitProtect_io - HAHAHA I remember those days oh so well. It would be 9:00 am and one of our boys would say something like, oh yeah, the Science Fair is tomorrow and it's half our grade, and I need help building something!! Or about the same timing, and the other would say, Oh, tomorrow is country day in…

Hi Jeromy, Have you opened a support ticket with Atlassian?

This is why I asked you if it was a Team-managed project, but you didn't answer.