John Funk Community Champion

Hi Tristian - Welcome to the Atlassian Community! Try adding the Jira-software-users group to the Service Desk Team role and then see if the users can see list of users in the dropdown. 

Hola Welatin, ¡bienvenido a la Comunidad Atlassian! No podrás hablar directamente con nadie de Atlassian. Puedes publicar tu pregunta aquí para recibir ayuda de la Comunidad Atlassian. O puedes abrir un ticket de soporte con Atlassian aquí: https://support.atlassian.com/contact/#/

So it sounds like the user does not have permissions to the filter then. 

Hi Dominik, You would create an automation rule based on the Form being submitted. Then you would add a Smart Value Condition. I am assuming you mean that you added the value of Purpose to the Field key in the form and not the Field number. See the example screenshot:

You need to log into your Jira/Confluence instance so that it stays active. 

Does the direct link have more to it than just the Filter ID?

Hi Tatyana - Welcome to the Atlassian Community! What exactly do you mean or what are you trying to do? Your profile is already savide. 

@David Cook - Did you ever get this worked out? 

Olá Danúbia - Bem-vinda à Comunidade Atlassian! Primeira pergunta: por que você está movendo os arquivos para outro projeto depois de eles terem sido movidos para a posição "Concluído"? Segundo, você verificou se tem permissão de Mover no projeto inicial? Terceiro, você tem permissão de Criar no projeto de destino?

Hi Vicky - Welcome to the Atlassian Community! I have not seen that happen before. Just for fun, maybe give one of the users project administrator permissions across all of the projects and then see if they can see it. 

Hi Olivia - Welcome to the Atlassian Community! So you are saying that if you use 06/06/2025 or 06/04/2025 then it works and the issue is created. But if you use 06/05/2025 then it doesn't? Does the date just default to today's date and you click create? Or do you have to enter it. If it defaults, try retyping it and see…

You are welcome!

Verwenden Sie Jira Service Management (JSM) oder Jira Software/Business? Diese Frage wurde in Jira und nicht in JSM gestellt. Das Feld „Anforderungsteilnehmer“ wird in Jira Software/Business-Projekten nicht verwendet.

Hi Danno, That's very strange. Can you share some screenshots? Also, have you tried incognito/private mode with Chrome and Edge to see if there is a difference? 

Hi VVC, Try using {{issue.duedate.shortDate}} or {{issue.duedate.longDate}} depending on how you want the date to appear. 

Hi QRSW - Welcome to the Atlassian Community! Can you share some screenshots? What type of project is this? Team-managed? Company-managed? How are you getting to "Settings for Work Types"?

Hi Martina - Welcome to the Atlassian Community! Can you share an actual screenshot of your rule with details for the smart values Condition? Not that it will make a difference, but you shouldn't need to add the .last to the form field. Just ending in .label should be enough.

Привет Natalya - Добро пожаловать в сообщество Atlassian! Я не понимаю проблему со словом «баг». Почему Intercom не может его отправить? Где именно происходит сбой? Если он пытается создать тикет в Jira для типа работы «Баг», убедитесь, что этот тип работы доступен в Jira для проекта, в котором он его создает.

Hi Wouter, I do not believe that functionality has come to JSM yet. The article specifically mentioned Jira Cloud. My suspicion is that the Internal and Reply to Customer differentiators for the comments in JSM introduces extra challenges for them. 

It's always so helpful when the end users cooperate and are pleasant. We have all been on the other end of a bad migration, but typically people are doing the best they can, especially under the pressure. 

Hi Brook - Welcome to the Atlassian Community! First, what do you mean by the Reporter name is incorrect? Is there name spelled wrong? Or is the wrong person listed as the reporter? Why type of license does the user have who is in the Reporter field for that ticket? Is it a free Customer license or a Jira license?

Mostly CTL+C, CTRL+X and CTRL+V for me. I really don't use shortcuts in Jira or Confluence much and get annoyed by the Create screen popping up when I am trying to use the C for something else. 

You are welcome. 

Hi Wyllow - Welcome to the Atlassian Community! Can you share some screenshots or describe there you are doing that? 

Hi Jim - Welcome to the Atlassian Community! Check with your project manager to see if your project role has changed or if the permission scheme for the project has changed. 

Hi Sreenu - Welcome to the Atlassian Community! I am going to mark Murat's answer as accepted. If you still have questions, let us know. 

Hi Ramesh, Are you importing into the same Jira instance? Or another one? If they same instance, you don't need to export and import, just change the scope of the projects using it. 

Hi @Vaijayanti Chaundhari - I am going to mark Ram's answer as accepted. If you still have questions let us know. 

Great - then did you run the rule immediately to see the results? 

https://marketplace.atlassian.com/apps/1230481/automated-user-cleanup-deactivation-for-jira?hosting=cloud&tab=overview