John Funk Community Champion

No, I don't think that is expected. If your manager gets your update and both of you are following it, you should get his update. Do you get other emails from Jira? Just trying to make sure something is not getting blocked. 

Great - glad to hear! And someone is creating those Team-managed projects in your instance. Show them the result of what they are doing and the chaos it causes. And tell them to stop creating those types of projects!! :-)

Hi @EASnoblen - Welcome to the Atlassian Community! Do I understand you correctly when you say there is only one Work type on the project? Or do you mean there is only one workflow on the project and it is utilized by all of the work types? 

No worries. Automation doesn't care about the Project you have connected to the rule when it is showing you the fields - it will just show them all. That's why you have to do something different about the field so you can differentiate between them.

Of course!

Hi Katherine, The HIPAA compliance stuff is mainly about hiding information. When certain features are turned on, when you get an email, it has no information from the Description or Summary of the ticket - just that someone tagged you or you are now assigned to a ticket or someone left a comment, etc. You have to open the…

Hi Gal, I just put the user in the Request Participants field directly, That's really all the Share is doing anyway, 

Hi Uliana - Welcome to the Atlassian Community! The times I see this most often is with the summary ~ Condition. See if you can do that differently like populating the work item with a particular Component that would correspond to the condition related to the summary. 

Hi Chris, You should be able to create an automation rule following that guidance and include a Condition for the public comment and a Condition for an internal agent. Give that a try and if you have problems, please post back here with a screenshot of your entire rule and let us know what is not working with it.

Hi Valerie, Another way to do it is to add a Context to the fields. Go to Settings > Work items > Fields. Search for the field you want to do this for. Click the 3 dots under the Actions column for that field. Select Contexts and default values. There you can select a single project or a single work type or a combination…

Hi Natalie - Welcome to the Atlassian Community! When you create the custom field, you can add a Description for the field that should be visible to the user on the Create screen. This is where you would put in information to guide the user.

Hi Jill, Did you get this resolved? Did you try Courtney's suggestion? 

Hi Marianne, You need to use the path of: Settings > System > External System Import And then click on the Switch to the old experience link. That's the only way to import without creating a new project. 

click on the 3 dots next to the project name in the left hand menu. It will tell you at the bottom of the popup. 

Hi Samuel, Not sure that I fully understand, but you cannot put a name in the custom user picker field. You should try putting the email address of the user into the field. 

Excellent way to get acquainted with Confluence and learn the basics. 

What a great introduction to Jira!

Hi Raj - did you give Jack's suggestion a try? Or did you find another solution? 

Hi Sellene - Welcome to the Atlassian Community! If the user shows in the Reporter field, then they will get an email anytime a Comment is added to the work item/issue. If it is a JSM project, then it needs to be a Public comment. If the user replies with email, it will be added as a Comment to the work item/issue…

Hi Rafael - Welcome to the Atlassian Community! Here is guidance that will help you to remove the customer: https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-customers-account/

Please post your comments in line with this thread so that other readers can follow the conversation. The multiple fields show up because they have been added to various Team-managed projects. This is a reason that I very much dislike Team-managed projects. For the short term at least, try to change the name of the field…

Hi Sophia, The project type cannot be both Team-managed and Company-managed - it is one or the other. And Components are only available for Company-managed projects, not Team-managed. So if it is a Team-managed project, that is why you don't see them. 

You are very welcome!

Hi Mark, You probably should open a support ticket with Atlassian for that. https://support.atlassian.com/contact/#/ I would also encourage you to check out the Revyz Command Center for Jira app that can perform the same function. You can sign up for a free trial and run the copy. 

You are welcome!

Hi Sanyukta, Atlassian has renamed Projects to Spaces like they did recently with Issues to Work Items. So just use the Spaces like you used to use Projects. 

Hi Christa, Copy the rule and see if you can update the new copy. 

Move the Lookup work items action to the main line, not under the branch. You can't validate the query because it uses a Smart value. Then add your Edit work item action under the parent. Run that and you should be able to see which work items are being returned from the lookupIssues. 

Glad you found a solution - and happy to help!

That would tell me that he doesn't have an Agent license for JSM. He needs to be in the jira-servicedesk-users group in user management. Or it might be labeled as jira-servicemanagement-users-domain where domain is your Jira instance domain name.