John Funk Community Champion

In the first JQL branch, try using: issue in {{lookupIssues}} Assuming the log before that branch is producing the right value? 

Olá Isadora! Bem-vinda à Comunidade Atlassian! Você conseguiu resolver o problema? Se sim, qual foi a solução?

Marking Priyanka's answer as Accepted. Let us know if you still need assistance. 

Hi Leonard, There is no way to do that which I am aware of. 

Hi Raju, I suggest you check out Zapier - they have a really good (best, especially for the price?) tool for connecting Salesforce and Jira. Peeklogic is another good one.

Hi Daniel, Can you briefly describe exactly what you are trying to accomplish? And please share the entire rule so we can follow the flow (even it if takes multiple screenshots).

The Due dates are getting deleted because the code there is returning nothing, so it's updating the field with no value. Sorry about the link - it is in a Moderator status. Try this one:…

Hi Joe - Welcome to the Atlassian Community! Let me see if someone from Atlassian can come help.

Revyz will be better if there is existing projects already in the site. 

That looks good - have you tested it out? 

Revyz tool has to be loaded in both sites. I am biased but I think the Revyz tool provides more flexibility and better functionality. 

Hi Kumari - Welcome to the Atlassian Community! I suggest using the Revyz Command Center app in the Marketplace. https://marketplace.atlassian.com/apps/1228694/revyz-command-center-for-jira-configuration-backup-optimiz?hosting=cloud&tab=overview You can do a free 30 day trial and accomplish what you need. 

Have you explored the External email address here: https://support.atlassian.com/jira-service-management-cloud/docs/connect-multiple-email-addresses-to-your-service-project/

Hi Jeffrey, So if you leave the Rule actor as Automation for Jira, is that who it says added the Comment? 

Hi JB, Why are you not just using the internal email that comes with JSM? 

Yes, I have seen that. Did that fix it for you? 

Have you tried just using: {{issue.duedate.plusDays(var.dateOffset)}} Here's a longer post with different scenarios, but it might help. https://community.atlassian.com/forums/Removed-Posts/Using-variables-in-functions-in-smart-values-in-JIRA-for/td-p/1630769 But that would only give you one set of days, right? You might…

Did you complete the rest of the requirements in the documentation for Public Access Requirements and Turn Public Access On?

Yes. Glad you got it worked out. 

Great! Glad to hear it is working for you. If you would be so kind as to click on the Accept answer button above for future readers to see the solution. Thanks and best of luck!

Aw, nice solution. 

Great! Glad to hear it is working. 

Hi Kirby - Welcome to the Atlassian Community! There is not a set list of fields required for any particular issue type in Jira. It depends on the Field Configuration Scheme used by the project. 

Hi Pasam - As stated by others, I still do not think this functionality exists. Have you found anything similar? 

Hi Vijay, Since no one has responded, you should open a support ticket with Atlassian. https://support.atlassian.com/contact/#/ Please post back here with the solution for future readers. Best of luck!

Hi Brian, Try adding a log of the Intake-Requester field after the Re-fetch to see what value is in there. If nothing, maybe try a Delay instead of just a Re-fetch to give it more time - maybe 5 seconds. 

Hi Kathy, Did you get this accomplished? If so, what was your final solution? 

Number 1 was my understanding in how I crafted by response. @Matteo Vecchiato - Did you test this and get the results you were expecting? 

Exactly - you have to tell it to get the first work item from what gets returned. 

Olá Orlando, Qual é exatamente o cenário/caso de uso que você está tentando realizar?