John Funk Community Champion

¿Estás familiarizado con cómo modificar un flujo de trabajo? Si no es así, aquí hay una guía que debería ayudarlo. Probablemente tendrás que traducirlo. https://support.atlassian.com/jira-cloud-administration/docs/work-with-issue-workflows/

Hi Frédérique, Have your checked your email server to see if the emails actually came to the server but were getting held up internally? Also, how are you having the notifications sent? Based on the Notification Scheme? Because you are the Team Lead? Something else? 

Hi Thouti, You should be able to do this with automation as well, but will require the Automation for Jira app (free version called Lite and paid version called Pro). 

Hi Marc - Welcome to the Atlassian Community! I would probably try to stick the value into a single line text field instead of comments since those can be one to many and harder to deal with. Then the text convert might (hopefully) will be easier. Can you try that and see what it does? You can just use the Summary field as…

I am just shifting to a work from home environment, so this should be helpful. 

Hi Brendan, The only thing that would come close is setting up a Jira Service Management project and having the customer create issues through a portal form submission. Then they could add comments. But that's about it outside of having a license. 

Hi @Marcus Smith - Did you ever get this solved? 

Hi Stefan, Yeah, the only thing I can think of is to create a custom user picker field for the Developer and populate it with the Assignee when the issue is transitioned to Fixed using an Automation Rule. Then when the rule fails and is moved back, the Assignee can be set to the custom field - using an automation rule or a…

Very nice!

You can't on team-managed boards. :-(

Haga clic en la clave en las migas de pan en la parte superior de la página del portal. Debe tener un agente para poder cambiar el estado.

@Jonathan Paul Merino Did you change the description in the field configuration used by that project and issue type? 

Saludos Jael, No es posible para cambiar desde el portal. Solamente por la pagina de detailes. 

Great! Glad you got that worked out. 

Do it! :-) But you need to move data out of it first if there is something in there and not the system Start date field. 

What about the plugin date?

Yep, that's your problem. Jira doesn't know which one to deal with. Can you change the plugin one? Or even get rid of it since there is already one by that name? 

Please don't because I have done this multiple times and that would make me an idiot multiple times over, hahaha. Yes it will only update those on the US project, but if this is global, this is going fire when every issue in your system moves to Done because that's the initial trigger!! That's a lot of global executions!!…

So that's an issue if you have two fields named the same thing. The system field is Start date with lowercase d. Did you add a new field called Start Date with uppercase? If so, for testing purposes, edit the custom field and add a period at the end and save it. It should look like Start Date. Then give it another test. 

Hmm, that's strange. Can you share an actual screenshot of the entire rule? And the audit log section where it runs? 

Saludos Jhael, 1. Cree una regla de automatización basada en un activador programado. Haz que funcione cada 30 minutos. Agregue un JQL al disparador para verificar que el estado = lo que sea y creado < 30m A continuación, agregue una nueva acción para el problema de transición y seleccione el estado al que desea que se…

Ah, so the trigger never fires at all? If that's it, go to the Rule Details page and click the box under the Allow Rule Trigger heading. Save and publish and that should do it. 

And do you get an error in the audit log? Or it doesn't fire? Or it doesn't populate the field with the now date? 

Good talk on Security and Badges a few minutes ago. I learned a lot. :-)

You can add another Condition to the transition from In Progress to Done that has the Review Required field != empty (I think you choose != and then just leave the value field blank. 

Hi Jordan, What is not working with your rule? Can you share the rule here? 

Hi Mirco - Welcome to the Atlassian Community! It sounds like the Declined status in your workflow is not mapped to a column showing on your board. Go to Board Settings > Columns and then drag the Declined status to one of the columns (or create a new column). Or it might be that there is a sub-filter on the board that is…

Hi Tony - Welcome to the Atlassian Community! Yes, this is a very annoying error. It usually happens when you are trying to edit a workflow and a status does not have an outgoing transition. Regardless, there is nothing you can do about it except to copy the workflow, make changes to the copy while it is still in an…

Ah, I misread the error - yes, I think @Kian Stack Mumo Systems is right. There is a field that is marked required in the Field Configuration most likely. And you won't be able to populate it using add sub-task function on the screen like you are using. 

You could automate adding the term (and probably taking it way) with an automation rule. It's the taking it way part that would be a tad but harder because you would need to substring it out. Or you could add a custom field (radio button probably) with the value or yes or no. You can hide the field and toggle it on and off…