John Funk Community Champion

Hi Ashley, You can't change the type of a custom field under any circumstance. I text field is always a text field and cannot be changed. If you want the field to include a dropdown or just numbers, then you have to create a whole new field of the appropriate type. 

Hi Diego - Welcome to the Atlassian Community! What type of project are you using? Team-managed? Company-managed? Jira Work Management? 

Hi Ammar, No, you can't remove the default data that shows when you click to Switch to JQL. 

Hi @D S - Welcome to the Atlassian Community! On the board, click on the 3 dots menu on the upper right side. Then choose Board Settings. In the General tab, check the board filter to see what it is including. Also check the sub-filter at the bottom of the page to see if it is further filtering out issues. 

So, it looks like the transition has a screen attached to it - is that the case? If so, automation will not be able to automatically move the issue because it can't filling in a screen on the fly like that. You would need to create another transition to the same status with a Condition that has just the atlassian-addons…

So this is a test user? And you are using a valid email address that you have access to? Does that use receive any other emails? 

Hi @Aswathi D - Did you ever get this resolved?

Thanks for adding that. And can you add post the error from the Audit Log?

Fantastic! I am glad that worked for you!

Can you describe the use case in a little more detail then?

Hi Zeeshan - Welcome to the Atlassian Community! Can you please share the rule that you have so far and the error you are getting?

Hi Nate, The quick answer is you can't. That's why they are manually triggered rules. But you can copy the rule and turn it into a regular rule that would be triggered by some other event based on the first automation rule firing. 

Hi Valerie, I am not aware of a way to bulk load new issue types. Those would need to be created in the system first and added to the Issue Type Schemes used by the projects you are creating new tickets for. 

Hi Franer - Welcome to the Atlassian Community! What type of project are you using? Team-managed? Company-managed? Jira Work Management? With Team-managed projects and Jira Work Management/Business projects, Done issues automatically disappear from the board after 2 weeks. There is not currently another way to prevent this…

Great! I am glad that worked for you. 

HI Tuan, Have you tried using a different browser? Or Incognito mode? Or clearing cache and history? 

Instead of using the Copy from process, click the 3 dots to the side and chose Set value. Then type this in the space: {{issue.User Picker.emailAddress}} where User Picker is the exact name of your custom field. 

Hi Kanaka, Maybe the users have their profile or personal settings configured differently. Do they get emails when they are assigned on other projects? 

Go to Settings > Issues > Workflows and search for the workflow there. Then do a an edit. It might just be how you are coming into the workflow. 

I definitely enjoy changing things up. Eating new foods, visiting different cultures, trying things a new way, etc. I tend to like places that have seasons because that sort of means change throughout the year by default. But most locations have some type of season to them, even if they don't change too much. 

Hi @Akshith Kumar - Any update here?

Hi Jorge - Welcome to the Atlassian Community! You can do this with an add-on like Automation for Jira or ScriptRunner which will also help calculate the time. But you could also populate the date with a Post Function on the transition to set the custom date field value to now()

Hi Alison, How is the email being sent? With Jira Automation? A filter subscription? Some other way? 

There are no work arounds, the old view is gone. 

Hello and Welcome, Curt!

Hi Sal, I am not sure that you can do that with Automation for Jira. But you should be able to use Reporter and Assignee. How are you trying to send it to? 

It looks like you have a Default Security Level for all new issues, which is good. However, if you created the Issue Security Scheme after issues were already created, it would not add them to those issues. I suggest you create a filter/query to see those issues: project = ABC and Level is empty Then do a Bulk change on…

Hi @Rilleri da Silva Tech - Did you ever get this resolved?

You are welcome!

Hi @yoga.pramono It is not possible to create a Sub-task without a parent. It doesn't have to be a Task issue type parent, but there must be a parent.