John Funk Community Champion

I don't have photos handy of the house I grew up in either. But it was on the edge of a university campus so it was easy to walk to many good things. I lived there until I went off to college. My mother passed away back in 2020 and sadly it is now the site of several apartment buildings after they bulldozed it. So many…

Done!

Hi Colin, Since no one has answered yet, I suggest you open a support ticket with Atlassian for guidance. https://support.atlassian.com/contact/#/

Hi Gaia, According to Atlassian, it is anyone with Org Admin or User Access Admin permissions. https://support.atlassian.com/security-and-access-policies/docs/manage-your-users-third-party-apps/

Hi Brian - Welcome to the Atlassian Community! Are you setting the Resolution field to Duplicates when the issue is marked Done/Closed?

Hi Christie, Is this a Company-managed project? I assume it is. Just edit the board to not include issues that have been more Done (Completed) for more than 1 week. Or more than 2 weeks. While on the board, click the 3 dots to the upper right and select Configure board. Then on the General tab scroll down until you see…

Thanks for the update and let us know how the support goes!

Signed up!

Thanks for the "gentle" reminder. Is the Attachment field on the Create screen and the Request Type data entry form? 

This is great @Caity Belta !! SO much better!

Hi @Evan Samlin Since no one has answered you yet, you should probably submit a support ticket with Atlassian for their feedback. https://support.atlassian.com/contact/#/

@Nicolas PR - There's not a JAC ticket for multiple JSM boards that I am aware of. Now is a good time for you to submit one. :-) Please post back here with the link so we can vote for it and follow it. @Maritere VARGAS CONTRERAS - You can use a board filter for the new board to only show certain issues on certain projects…

Hi Amanda - Welcome to the Atlassian Community! This can happen when a user with a license in Jira also gets added as a "customer" in Jira Service Management. The solution is to merge the two "accounts" (even though it is the same email address). Follow the directions in this guidance:…

You would definitely need to filter down the results of the lookupIssues. And sorry, I don't have experience with the tabular format. @Bill Sheboy 

So, it looks like there is problem between the Request Type and maybe the Issue Type for Emailed responses?

Have your Jira Admin run it through then. That's the only path you can do Updates to existing issues. 

Hi Amy - Welcome to the Atlassian Community! Take a look at this article and see if it might provide you with more functionality (and flexibility!). https://community.atlassian.com/t5/Jira-articles/Creating-a-Flexible-Recurring-Task-Issue/ba-p/2040862

So, let's try this, take out any reference to the link type and just have check if there are links there and the transition what is linked to to it for your test. 

So I don't see a message about the transition in this latest one. Did you take that out? Can you share a screenshot of the entire rule? And the error now is about a field not being available. Make sure the field is on the Edit screen used by the project, and also check the context for the field to make sure it is available…

Olá, João - Bem-vindo à Comunidade Atlassian! Isso não é possível - projetos gerenciados por equipe são completamente autônomos por design. Você deve mudar para um projeto gerenciado pela empresa.

You should go through the Settings > System > External System Import path Use the Switch to the old experience link. As you can see in my example, it shows up there.

Hi Dorota - Welcome to the Atlassian Community! Just for clarification, you don't create issues on boards. Boards are just a view of the issues in your Jira instance. You create issues for Projects and Issue Types, then they appear or boards based on the filter used by the board. Having said all of that, there is no reason…

Hi @Amy Goss - Welcome to the Atlassian Community! It's better to create a new question so more people will see it. Feel free to tag me on the question when you create it. 

Of course! Please sure to post back here with a support link or what they say for future readers. Best of luck!

Hi Brad - is this a third party vendor you are using? 

It gets logged though and passed along to them. This is the best channel to get them that information normally. 

Hi Rajan, I am not aware of a way to disable that. You should probably open a support ticket to see what Atlassian says. https://support.atlassian.com/contact/#/ Please post back here with their reply. 

Hi Leanne - Welcome to the Atlassian Community! You can report those here: https://support.atlassian.com/contact/#/

@Milagros Pinero - Did the article help you?

Hi @shess You should definitely open a support ticket with Atlassian: https://support.atlassian.com/contact/#/ If you have users experiencing it and contacting you, encourage them to open a support ticket also.