Max Foerster - K15t Community Champion

That's a massive board Jodi, I really have to take a closer look at all of the information. So far we've been using a Trello Board for onboarding but your holistic view of the employee lifecycle looks really interesting to me. Thank you! :)

I didn't even notice yet (browser and app) until I came across this. 😅 But this more silky color has been around for a while I'd say. It's not even that bad compared to an old screenshot I took for a blog post. I bet they have a feature request for label colors somewhere?

Hi Mike, you won't be able to achieve that easily without the use of a third-party app at all. A possible solution is an app called sumUp for Jira we developed years ago to implement similar use cases. It offers an enhanced two-dimensional filter statistics gadget, among other things, to summarize numeric values.…

Hi Mao Lee, you are talking about the issue types available in a Jira (Service Desk) project. You can change the type from Incident to Service Request on the Issue Detail view using inline editing because both of them share the same workflow. If they don't you will have to use the Move operation to change the issue type…

Hi Victoria, First of all, don't worry. Did you by accident change the zoom level of your browser? Which browser are you using? Chrome, for example, offers the possibility to set a zoom level for a specific website. Best, Max

Hi Tomasz, this information is not logged by default and troubleshooting the performance on a Jira instance is not a trivial thing and depending on many factors. Just think of possible post functions triggering different actions that can take some time. I've been sitting in front of Jira instances were creating a single…

Hi @Or Mizrahi , do all the issues share a single workflow? From my experience and depending on how many workflows are involved, a global transition with a single post function (or a set maybe) should work best here in combination with a bulk operation. Speaking for Jira Workflow Toolbox (our own product) the app offers a…

I'm just asking for a friend but isn't there a badge connected to the content award? 😁

Hi Patricia, what did you think was the most difficult part in your first try? What areas would you describe as problematic? You got the report after the exam with your percentages. Basically, a very big part of JSD is JQL (Queues, SLAs/Goals, Automation) and the configuration of a Service Desk project itself (customer…

Hi Amit, from your description, it's not clear to me if you have the "Delete Issues" project permission. You were clearly talking about the "Jira Administrator" global permission and the "Administer Projects" project permission (and Browse Projects of course) but both of them won't enable you to delete issues in a project.…

Hi Salla, the Jira Project Administrator differs from the other exams. The prep course and the actual exam are a bundle and will be purchased together. So I would argue that's why you can't find it in the enablement center. For every other exam, you have two stand-alone "products" - the prep course and the actual exam.…

That looks awesome! So beautiful.

I'm very happy to hear that! Please update me on your progress and whether you like it or not! :)

Oh yeah, start with the hobbit. Helps to set the stage and is an easy read! Before you start Tolkien's "adult stuff" with loooots of descriptions etc. :D 

That's not unbalanced. I already read LotR three or four times. I'm way ahead! :D 

Let's make a deal Jodi. I read this book and you will read The Lord of the Rings next. :D Because I think I only know parts of the movie.

Totally with you. I think it's easier to train people and make them understand what a "request" is in different contexts. Especially what raising a request in the customer portal is supposed to mean. You can still speak about issues later on, or tickets. Just start well. 😉 We give it a lot of names internally. I don't care…

Oh boy! It's 7.20 in the morning and I nearly choked on my tea in the office. Thanks a lot! 🎉Congratulations to everyone - I love this place! 😁 @Fabienne Gerhard, buddy team next summit again? You at home, I'm at Summit? 😁

Congratulations Cody! If you look around in the discussion and question topics here you will find valuable hints and tips on how to prepare for the exam. And good luck to both of you with the next one! ;) Best, Max

Hi Massimo, as it seems to be a viable solution for you at the moment to use a post function I would encourage you to further look into this and maybe reach out to the Atlassian support. I never came across this behavior before and if this is happening in your whole instance that's a serious issue. Have you ever checked…

Oh, wait for a second Massimo. So you add a component to an already existing issue? That won't work. The auto-assignment only works when the assignee is set to "automatic". That triggers the logic which will go through the order settings of the project - project default - default lead of added components - assignee field.…

Hi Noelia, so that is unsatisfying but I strongly suggest opening a support ticket with Atlassian and providing a support.zip and even reference the ticket mentioned above so they have a closer look at it. Best, Max

Hi Rae, out of interest, what's wrong with the word "Request" in Jira Service Desk? I'm not aware of an easy way. I can imagine modifying the language file(s) could solve this. This would have to be reapplied after every update. Best, Max

Hi Lianne, find a space administrator and he can access the list of all restricted pages in that space: Space settings > Permissions >Restricted Pages. From there he can edit the restrictions as well. Best, Max

Hi Tomson, so you mean in addition to the "Administer projects" permission access to underlying schemes and such? If yes, I'm not aware of a solution to that use case. Best, Max

Hi Massimo, could you please make sure that the component lead as a user has the "Assignable User" project permission in that project? That'd be my first guess. So just try to assign the issue manually to the user. And are you adding multiple components where not all components have a component lead? Best, Max

That sounds similar to this issue here, which should have been fixed. CONFSERVER-55000 Unable to change participants from who field in Team Calendars

Are you an administrator of the instance and maybe have access to log files? I guess there will be errors in the log files. Also, your Confluence and app version are important to know. Looking at the logs can be easily solved from within the Confluence administration with our free app called Last Log for Confluence if you…

Hi Noelia, where exactly are you trying to edit the event? In Confluence using your browser? Best, Max

Hi Kirk! I'm glad to hear that it was that easy to fix. Please allow me to make you aware of the "Accept answer" function in the community: If your question gets answered please keep in mind to accept a correct answer. So it will be marked as solved and this is visible (and helpful) for everyone. Thank you very much! Best,…