Max Foerster - K15t Community Champion

Hi, so fix the missing permission in the project's permission scheme and you will be able to edit the due date. Some of the available actions in the UI require a combination of multiple project permissions to be able to perform it. A good example is editing the due date of an issue. After fixing this you will be fine and…

Hi Gopal, do you have the "Schedule issues" project permission in that project to be able to edit an issue's due date? Best, Max

Hi Anwar, you can add approval steps to a status in your workflow with approve/decline transitions. When a user is selected as approver the customer notifications in that project will take care of making him aware and he can approve/decline requests in the customer portal view. He doesn't need to be an agent. Best, Max

Hey Angela, I'd like to clarify something first, I wouldn't describe this as "an issue moving from one board to another". A board displays issues that the underlying filter returns. So an issue doesn't "move" it that sense. It just will be displayed or not maybe because you moved it to another project, or set a resolution…

Edit: Forget what I wrote. That went horribly wrong. :D

You don't even need a new custom field for this (Yay! Clean instance!). With a groovy script in ScriptRunner / Jira Misc Workflow Extensions or the expression parser (a function called previousValue() or fieldHistory()) in Jira Workflow Toolbox you can access historic values of a field. I would prefer that as long as you…

He created the project, probably using a template. That implies the board has been created together with the project and so the project lead (also very likely Kirk) will also be the owner/administrator of the board and the underlying filter. Assuming a lot here! ;) But that's normally how it goes. You're right that only…

I'm with you Mikael. I would also try to avoid this by all means. It's more like the bare minimum solution. But you wouldn't use this on a filter returning all issues of your instance and not in an enterprise-sized instance. So this can be a viable solution depending on a few factors like your deployment size etc..

Look for the Share dashboards and filters (Cloud) / Create shared objects (Server) global permission. Normally lacking this one is preventing you from sharing filters/dashboards etc. :)

Hi Hugo, this feature is not offered by Confluence. You will have to use the task report and keep and eye on it. I know two apps on the marketplace called: Task Reminder for Confluence, but the last time I checked administrators got notifications, not the mentioned user (and it could be that the task has no user assigned)…

Hi Steve, are you using Jira Cloud oder Server/Data center? On Server/DC you can make use of priority schemes. This feature is not (yet) available on Cloud. Best, Max

As Pete said, what are the board settings like? Just quoting the documenation for you: "A board is available to all users who can view the saved filter on which the board is based. Note that they'll also need Browse project permission for the project(s) whose issues are shown on the board. See Permissions overview for more…

Hi Jai, are you maybe affected by this known bug? JSDSERVER-5680 The condition "Comment:For Customers" in an SLA configuration is not verified when an agent is part of the same organization as the customer Best, Max

"Go asking around" - poor Aaron! 😅Seems like it. You could additionally think about restricting the creation of next-gen projects until you trained your colleagues.

Hey, yes, that's true only groups and individual users. There's no other way with group filter subscriptions. So the easiest way would be to simply choose the group that grants users access to the application (e.g. jira-software-users). But then everyone would be notified about upcoming due dates. If you need a smaller…

You're welcome, I'm glad that I could be of help. :) 

Hi Aaron, so it sounds like you are an administrator of your instance, correct? So for every regular project making use of a permission scheme, you could add yourself to it (for example simply adding your user or admins in general to the Administer Projects permission) and you would have access to every project. But that…

Hi Ken, have you tried the following JQL: Description ~ "\"RightScale Build: No \"" Best, Max 

"Self-serving" way would mean they need at least the Jira administrator global permission because the extended project administration will very likely not offer enough features for them (you can not edit permission schemes without being an administrator). So that leads to the question do you really want to give a few…

Hi Redy, have you ever thought about using the built-in mechanism of group filter subscriptions in Jira? Both of your requirements can be made into JQL queries in combination with currentUser and so you could set up a subscription sending notifications to everyone (if the query returns results) every workday in the…

You're welcome Kishore. I can imagine that your administrators removed the global permission by intention from regular users as bulk change implies bulk transition, delete, move, etc. So just in case tell them what needs to be changed so just in case they can do it for you.

Hey, as mentioned in the documentation, you need sufficient project permissions for the issues from your JQL query and the Bulk Change global permission. So if you don't see this option on the top right corner in the issue navigator you don't have the needed global permission (screenshot from Jira Software server) Best, Max

Hi Kishore, did you come across the bulk edit in the issue navigator yet? Some things need to be considered as well if you run into problems (not having the global permission etc.) Editing multiple issues at the same time Best, Max

Hi Kirk, as boards are a Jira Software features do the users have the necessary application access to Jira Software? Can they access other boards? Best, Max

Hey Keti, glad to hear the function is what you were looking for. That spares me explaining the whole getting historic values and display them in a custom field in an appealing way. 😁By the way, have a look at the very good documentation on JQL functions and features: Advanced Searching That's one of the most useful pages…

Hi Karl, what makes you think that the colors are "wrong"? And I just put the word in quotes because different tools handle colors for statuses (categories) very differently. Atlassian decided to use these colors and just updated them slightly as well to match the new design direction. You could alter the color using…

Hi Keti, you can simply search for assignee was XYZ with JQL. :) But I'm not sure if this will meet your use case. It is user-centric. You will see every issue the user has been assigned at some point. What you describe sounds more like "I need to see the different assignees for an issue", am I right? That's something we…

Vote, vote, vote! 😁

Hi Marçal, that sounds weird and I wasn't able to reproduce it on a 3.16 JSD test instance I have at hand. I'd definitely ask you to open a support ticket with Atlassian to further address this. Please keep us posted here! Maybe I'll try to reproduce it tonight on a JSD v.4.0.2 instance. A quick glance at the latest…

This is odd and I'm not sure what we're missing. The setup itself is pretty straightforward for granting access to the customer portal - Log in, see the portal. And you set it up correctly. One quick test: If you allow anyone to raise request will everyone be able to access it? Is the permission scheme shared with other…