Max Foerster - K15t Community Champion

Hey @Elena Lukyanicheva , welcome to the Community! You are referencing the documentation for Server/Data Center products, there's a possibility at the top right to switch to the Cloud version of the article (here's the link anyway). And please make sure that you are running a company-managed project and not a team-managed…

Hi Pablo, it's less about you. The two tools have to communicate back and forth. And this performance can, of course, be subject to fluctuations. But happy to hear that it also can work for you! :)

Hey @Pablo Abreu , normally this does happen if the communication between Jira and Confluence takes too long. So Confluence is sending the request and only waiting for a limited amount of time on a response from Jira (on Server/DC you're able to edit this timeout). If the response comes too late you have the issues in Jira…

Hey @Sahoo Manas (SEIT) , there are multiple options to stay on top of changes to the products. Even a little Google search would've brought it up. 😉 If you're interested in Cloud changes, I recommend looking at the weekly Atlassian Cloud Documentation blog posts. You can also navigate to all news and release notes of the…

Hey @jamie, Welcome to the community! Head over to your Service project settings -> Customer notifications -> Edit templates. And then start having fun customizing them! :) Best, Max

You're welcome, Wiliam! :) Have fun exploring Jira!

Do you use the Due Date field in issues? If yes, simply use the JQL query "duedate < now()" for the overdue part. I would also reduce it further to only target specific projects. :) If you want to dive deeper into JQL and how to search for issues I recommend the following links: * Get started with Advanced Search and JQL *…

Hi @Wiliam Joaquim have you thought about a scheduled automation rule? Look for overdue issues with a JQL search and let it execute once a day for example and let the returned issue be transitioned to a different status or whatever else you want to do with it. :) Best, Max

Hi @Ganesh Subramanian, did you see the "Contact support" button at the end of the Atlassian Compliance page Nic Brough pointed you to back in December? If the provided files are not up-to-date or you have other questions, I strongly suggest reaching out to the support. The online community is still a good choice but maybe…

Hey @Ops User 2 , there is a JQL operator CHANGED but it is only supported by very few system fields. So if you want to stay on top of these changes, have you considered an automation rule to watch the field update and send an email or trigger a different action? Best, Max

Good morning Mary, so the whole situation seems a bit unfortunate as you will need the other admin to fix it. Unless he is on vacation longer than the deletion grace period lasts (14 days), I would cancel the deletion. So the user will stay in the system and maybe try to reach out to Atlassian Support to ask for guidance.…

Hey @Mary Sutter why don't you reactivcate her account (Atlassian ID) and look for another admin in your organization who's able to grant product access instead? You will not be able to delete her account unless the user account is managed by your organization (see the docs). Here's an additional link for you to get some…

I really like that initiative, @Marisa Fagan Thank you for sharing it in such detail. Sounds awesome in addition to the ShipIt Days as well! 😁🤘🏼

Awesome, I missed that somehow. See you there! :D

Very cool and comprehensive write-up, @Darryl Lee! And I feel you, you will have to learn it because there's no way around it. I struggle with it myself, but luckily there is help. 😁

@Nic , that t-shirt is awesome! 😂

@Sloan Morris , nice! Happy to hear! @Franz Inselkammer, we will figure out what's going on in your project as well! Maybe it just takes us another while. ;) But I wasn't able to see this "+" Symbol aligned in the middle without "Create issue" written next to it. It's totally unfamiliar. Makes me wonder!

Happy to help @Chris Brewer ! 🤘🏼

Hey @Chris Brewer "'jira.permission.attach.granted=" sounds like you're using a workflow property in your workflow, very likely on the Closed status. Can you make sure that it is configured correctly? Best, Max

Hey @Sloan Morris, you mean the big "Create" button in the top navigation bar? This one will not create issues in the board. That's the global function to create an issue everywhere in the system in any project you have access to. So the issue you create there will be visible in the backlog then. To create an issue right…

Hey there, thanks @Darryl Lee for mentioning me! I'm without my laptop right now but from what I read so far you're simply trying to test your expression in the configuration, @Iryna Pazharytskaya? And you're expression will only work in the context of the transition. The field is not available and has no value at the…

Hm okay. I just tested it and created a new NG project using the Scrum Template, deactivated the Sprint feature, and can create issues on the board in any column of my board. So there's must be something missing in your configuration that affects the behavior. Do you have any idea? :)

Hi Franz, can you provide more context? The situation has changed a bit. You can create issues directly on the board in all columns in Next-Gen projects. It all depends on your project configuration (= activated features). Are you running sprints? Then you won't be able to do that which is logical. Are you not running…

Hi @Alan Strange and welcome to the community! You're right with your assumption that only work that has been done/finished is recognized as burned down (Quoting the docs: "Similarly, an issue is considered to be 'Done' when it is in a status that has been mapped to the right-most column of your board"). So maybe you have…

@Samie Delebo - Your Gal at Gliffy we are already here. Always have been. 😁😎 And thank you! 🎉 Congratulations to everyone else as well. You earned it!

Hey, the query looks good. You're right with your initial thought. Normally Jira just "breaks" the query after the OR. So OR-clauses related to the "project in ("P2") coming after would definitely require parentheses. But feel free to still structure it with parentheses for better readability. It won't do any harm. Best,…

Hey @serge calderara that's all correct so far. But you will also have to include the second project in the board filter so your issues will show up and then map every status to a column of the board. Issues not included in the board filter and issues in a status not mapped to the board columns will not show up. Best, Max

Hey @John McAleer , it depends on your Site Access settings. You can enable existing users to invite new users without admin approval. If this is not enabled, you need to be at least a Trusted user to do so. Please also adjust your product access settings accordingly so new users have the appropriate access. :) I hope this…

@Stuart Capel - London , well, thank god this is not carved in stone! 😁

@Kat Warner the last sentence definitely is a little slap to the face 😁 But is it true? I also had a moment like this with "They would rather not hear criticism or advice, and indeed they cannot accept it." ...