Laurens Coppens Expert

Hi, Are you using the crowd internal directory, or is crowd using AD for population?

Philippe, I suppose you do all of these settings on project level? What i think you need to do (and how we do it) is create an map a mailbox to your jira (in general settings). Then you can set a rule that when a new mail is send to that mailbox, it creates a new ticket in the queue:…

Hi Patrick, I don't know how known you are with the organization structure, but an organization is a collection of customer accounts on a project. Then you can "grant" an organization access on issues so that everyone in that organization can access those issues through the portal. As for the google single sign in, i think…

Toni, Where you able to find a solution? I am struggling with the same question.

We have the same issue. Confluence support says that the customer needs a full jira license in order to be able to filter jira issues and show them on a confluence space or team calendar... This makes absolutly no sence since they are licensed users under the servicedesk license model, they are able to view their request…

Aha, found it. Didn't know you had to select it on the workflow 

@Boris Berenberg Is there already a way to present non servicedesk url's on the servicedesk portal? I need this functionality.

Hi Mari, Thanks for you respons, but i don't see how that url gives a solution to my problem. If a servicedesk Agent creates a ticket (not through the customer portal) an organization is not automatically added. I want to do this automatically, now my agents need to manually fill in an organization after creating a ticket.